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Buick Customer Service

Phone Number & Contact Info

Buick's Best Phone Number

800-521-7300
Toll-free·Calls Customer Service·Most popular Buick number
Q:

How do I talk to a live human at Buick?

A:At the first menu, say "Representative." Next, say your "zip code."
Q:

Does Buick offer 24 hour customer service?

A:Not at this number; hours here are Mon-Sat 8am-9pm EST. The least busy day is Monday, and the most busy day is Tuesday.
Q:

How long will I wait on hold?

A:The average hold time is 3 minutes. The longest hold times are on Wednesday, and the shortest are on Tuesday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Buick phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: At the first menu, say "Representative." Next, say your "zip code."
Here is how our research team describes the way the Buick phone system greets you: In a few words, please tell me why you are calling.
Below are some clips we've found from Buick's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

They may ask your reason for calling (instead of a menu)

"Thank you for calling Buick.
All calls may be monitored or recorded.
In a few words, please tell me why you're calling."
Excerpt from a call with Buick
Thursday, March 7, 2024 2:32 PM

What are the hours and when should I call?

Buick operates the call center for this 800-521-7300 phone number Mon-Sat 8am-9pm ET. The short answer is that you should call on a Monday. This observation and the following section are based on analysis of a sample set of 239 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Buick phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Buick staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Buick is Monday. The most busy day to call is Tuesday. Again, this is based on a sample of 239 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Wednesday.

The best time to call Buick

In summation, the best day to call Buick is Monday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Buick staffs the call center well on Monday.

Why Customers Call Buick

If you have time to do a bit of reading before you call Buick, we recommend you read over some of our problem-specific articles.

What are the available Buick models?

Buick offers a wide range of luxurious and stylish models tailored to suit various preferences and lifestyles. Currently, our lineup comprises of versatile and sophisticated vehicles designed to exceed your expectations. Our available models include the spacious Buick Enclave, a premium SUV perfect for families and those seeking ample cargo space. For a more compact option, the Buick Encore offers a blend of versatility and efficiency, ideal for urban adventures. Additionally, our sedans include the Buick Regal, fusing elegance and sportiness, and the Buick LaCrosse, offering an exceptional combination of comfort and performance. Finally, the all-electric Buick Encore GX EV demonstrates our commitment to sustainable mobility. Whether you prioritize space, efficiency, elegance, or eco-friendliness, Buick has a model to cater to your needs.

What is the Buick Infotainment System?

The Buick Infotainment System is an advanced technology integrated into Buick vehicles, designed to enhance the driving experience. This intuitive system combines entertainment, connectivity, and convenience features to keep occupants informed and entertained on the road. With a user-friendly interface, the Infotainment System offers seamless integration with smartphones through Apple CarPlay and Android Auto, enabling drivers to access their favorite apps, make hands-free phone calls, and stream music effortlessly. Additionally, the system provides real-time navigation with GPS functionality, giving drivers accurate turn-by-turn directions. It also offers voice recognition, allowing users to control various system functions with simple voice commands, enhancing safety. Through the Buick Infotainment System, drivers and passengers can stay connected, entertained, and informed while enjoying a comfortable and enjoyable driving experience.

Does Buick Have Roadside Assistance?

You have roadside assistance program privilege if your Buick is within the confines of the powertrain warranty period. However, only the vehicle operator has access to the roadside assistance cover. Therefore, if you are using another person's Buick without permission, you cannot be eligible for the program.

Top Buick customer service problems

Click the link above to get answers to just about any Buick customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

More Buick Customer Service Contacts

There are of course other ways to contact Buick customer service besides the phone. Below we list the best ones, by medium.

Buick Customer Service Live Chat

If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Buick provides this option.

Buick Customer Help Desk / Web Support

buick.com - Customer Service
Use this link to find customer service help through their website
As a last, sometimes only, resort- Buick customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Buick's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Buick agent. This phone number is Buick's best phone number because 1,434 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-521-7300 include Where to buy, Complaint, Repairs, Returns and other customer service issues. Rather than trying to call Buick first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or chat or web. In total, Buick has 1 phone number. It's not always clear what is the best way to talk to Buick representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Buick. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Buick. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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