Buick Customer Service Issues

Subject: Complaint Regarding Buick Sale Experience Dear Steve Barranco, I am writing to express my dissatisfaction with my recent purchase experience of the [redacted] Buick Encore at Key Buick Jacksonville, FL. I regret not keeping my [redacted] Buick Lacrosse Sport Touring, which had a more luxurious setup, especially as the monthly payment difference was only $37.86. I clearly communicated my desire for lower monthly payments, which was disregarded. During the sale, I felt pressured and rushed into the purchase of the Buick Encore. The car had more mileage than stated, and I believe I deserved a larger rebate considering its status. The whole ordeal left me feeling manipulated and taken advantage of. I spoke to Steve about my concerns, but no satisfactory resolution was offered. As a loyal customer, I expected better treatment and consideration. If this matter is not adequately addressed, I will have to reconsider my future dealings with Buick. Sincerely, Ottheinz Larisch [redacted] Castle Pines Circle St. Augustine Florida [redacted] USA Tel.: +[redacted] Cell: +[redacted]

We own a [redacted] Buick Enclave purchased from Suburban Motors in Troy, MI. We got it as a Certified dealership vehicle in December of [redacted] with 47,[redacted] miles. Recently, it passed [redacted],[redacted] miles and started showing intermittent transmission issues. We took it to Superior in Battle Creek, but they recommended replacing the struts and front rotors instead of addressing the transmission problem we reported. After an unsuccessful transmission flush, a mechanic found metal shavings and concluded the transmission was failing. We informed Superior about this, but they are still investigating. We are loyal Buick customers and never faced such problems before, especially in a relatively young vehicle. We are hoping Buick can provide assistance with the transmission issue and the charges incurred for the unnecessary transmission flush.

Upon relocating to Detroit in March [redacted], I opted for a [redacted] Buick Regal from Serra Buick GMC. Servicing my car exclusively at the dealership, I recently encountered a rumbling engine issue, which they attributed to the spark plugs and charged me $[redacted] for various services. However, upon driving the car again, the problems persisted, leading to a misdiagnosis of a caliper issue and a need for a costly transmission replacement. With my car having only 139k miles, I am disheartened by the potential repair costs exceeding the car's value. As a professional in the automotive industry, I find this situation disappointing and it may impact my future loyalty to GM. I am seeking assistance with the high transmission cost or a favorable trade-in offer due to what I deem as a manufacturing flaw. I have maintained meticulous records of all services performed on my car over the years, highlighting my commitment to its care. I hope for a satisfactory resolution to this issue.

I recently purchased a Buick, my first one, after always buying Fords. My first scheduled oil change at 5,[redacted] miles was supposed to be free. I chose Buick Cadillac for the appointment, even though I didn't purchase my car there. When I arrived early for my 8:30 am appointment, the staff seemed confused and took over an hour to even start on my car. They prioritized customers who bought their vehicles there, which I found unfair. My car was eventually ready, but I was told I would need another oil change after 3,[redacted] miles, which seemed odd since the initial oil was good for 5,[redacted] miles. This experience has left me disappointed, and if this is how service will be, I might go back to Ford. Appointments should be honored regardless of where the car was purchased. The website should advise customers to go where they bought the car for timely service, and it would be helpful to clarify any differences in oil types used during service.

I have been waiting for a replacement top for my [redacted] Cascada since April [redacted]. The first installation took a week at the authorized GMC support center, which felt excessive. The dealer discovered a chafed area during the process and has been waiting on the replacement top. The delay has been frustrating, and I'm hesitant to recommend Buick due to this experience. How can I expedite the process of getting the replacement top? Thank you, Evelyn Sanchez P.S. This is my new contact information. Customer #HG086405 at Rainbow Northshore, Covington, LA [redacted]

Regarding the Buick [redacted] Enclave tailgate, there is an issue when closing it. Instead of fully opening, the door only reaches a 3/4 position when encountering an obstacle, which can be a safety concern. This malfunction has caused injury twice due to the door being at head height. The first incident resulted in cuts, and the second time a severe gash and fall occurred. Eliminating the 3/4 open position and allowing the door to return to the full open position when encountering an obstruction while maintaining the warning sound could prevent accidents. Your experience highlights a potential safety flaw that needs attention. Thank you for sharing your feedback, John Howlett.

I am contacting you about my [redacted] Buick Lacrosse with VIN 1G4GB5G31FF184856, where the starter has needed replacement three times. My husband and I bought the car brand new in November [redacted]. Over the past six years, I have only driven it for less than 21,[redacted] miles, yet the starter has been replaced three times. The first and second replacements were covered by warranty. The latest replacement was done on November 15, [redacted], at Woodhouse Chevrolet-Buick in Missouri Valley, Iowa. Despite Buick covering the first two replacements, I feel there shouldn't have been a need for any replacements. I have been a loyal Buick owner for forty years and have never had to replace a starter before. As a ninety-one-year-old widow, I have been fortunate that the starters failed in places where I could quickly contact a family member for assistance. Reliable transportation is crucial for me, and I am disappointed that Buick has put me in these situations. I am also disappointed that Woodhouse did not advocate for me with Buick. Therefore, I am asking Buick to reimburse me $[redacted].76 (see attached invoice) and $[redacted].00 for towing. Best regards, Eloise B.

I am a Buick Encore owner with a vehicle under warranty. The car has been at Bob Ross Auto Group in Centerville, Ohio, due to a shutter noise issue. Multiple parts, including a torque converter, have been replaced, but the problem persists. Despite their efforts and consultations with experts, the car was returned after 17 days, worked fine for a day, and then the issue reappeared. I have had various concerns with this vehicle before, like squeaking brakes and a malfunctioning speed sensor. This ongoing problem makes me doubt investing in Buick again, despite my preference for the brand. My frustration mounts as the car is under full warranty and still experiencing major issues. I appreciate Bob Ross Auto Group's efforts, but the constant recurrence of the problem is disheartening. If the issue is not resolved soon, I may consider trading in the vehicle. Thank you, Joy S.

I purchased a [redacted] Buick Lacrosse roughly 6 months back, and it currently has about 28,[redacted] miles on it. Recently, I had to replace the fuel injector and temperature sensor, which cost me around $[redacted]. I find it disappointing that a relatively new car like mine is experiencing these issues already, especially considering the warranty has expired. I've always held Buick in high regard as an upper-end vehicle brand. I'm hoping Buick stands behind their vehicles despite this experience.

As a 75-year-old man with recent disabilities, I required an SUV for easier access in and out of a vehicle. Being on SSD, I opted for a [redacted] Buick Envision Essence with 67+ miles. The car is in good condition, but I was unaware it lacked rear AC until after the purchase. Upon inspection, my local Buick dealership confirmed an issue with the rear evap would cost $[redacted] to repair. Due to financial constraints, I couldn't afford the fix, resulting in an additional bill of $[redacted]. I am disappointed and unable to sleep over this. I urge Buick/GMC to assist me in getting this problem resolved promptly. Sincerely, William H. [redacted] [redacted] Casa Del Sol Cir, Altamonte Springs, FL [redacted] VIN: LRBFXBSA6HD014186

I purchased a [redacted] Buick Encore on 12/31/22. Currently, it has 1,[redacted] miles on it but is only getting 21.2 MPG. I am disappointed with this gas mileage for a small SUV. The service center advised waiting until it reaches 5,[redacted] miles for the break-in period, but this advice contradicts consumer reports. I'm unsure how long I should wait to see an improvement in the gas mileage.

I purchased a new Buick LeSabre LTD 4 Dr Sedan in [redacted] from Alan Jacobs Buick in Countryside, IL. It was initially registered in my wife's name and later exported to the Netherlands after six months, where my parents drove it until [redacted]. Following their passing, I continued to maintain the vehicle there for another 17 years. Upon shipping it back to the US in fall [redacted] and trailering it to my current residence, I discovered I need a Duplicate Certificate of Origin to register it. Despite my efforts with the Illinois DMV and Buick's customer service, I am unable to obtain this document. I currently reside in New England and seek guidance on how to proceed with getting a Duplicate Manufacturer's Certificate of Origin. The VIN of the vehicle is 1G4HR54C0KH476081, with only 58,[redacted] miles and in mint condition. Any advice or assistance on resolving this matter would be greatly appreciated.

In January [redacted], I was involved in an accident with a deer, requiring repair for my [redacted] Buick with VIN # 1G4GD5G3XFF188866. As of May 24, [redacted], the repair is still pending due to the unavailability of 2 necessary seat belts. My family has always been loyal to General Motors, given my father's career and retirement from the company, as well as our preference for American-made vehicles. Our reliance on transportation for work purposes has become a challenge as we've been without a vehicle for 5 months now. The car is currently at DAVE'S COLLISION SERVICE in Flemington, NJ, and can be reached at [redacted]. Any assistance in resolving this issue would be greatly appreciated. Thank you for your attention to this matter.