Brussels Airlines Customer Service

Phone Number & Contact Info

Brussels Airlines's Best Phone Number

Toll-free·Calls Customer Service·Most popular Brussels Airlines number

How do I talk to a live human at Brussels Airlines?

A:Press 2

Does Brussels Airlines offer 24 hour customer service?

A:Not at this number; hours here are 7am-10:30pm EST. The least busy day is Thursday, and the most busy day is Wednesday.

How long will I wait on hold?

A:The average hold time is 33 minutes. The longest hold times are on Thursday, and the shortest are on Tuesday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Brussels Airlines phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 2
Below are some clips we've found from Brussels Airlines's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Enter Brussels Airlines. For English, please press one. For This call may be recorded for training and monitoring purposes. If you agree to this, please press one."
Excerpt from a call with Brussels Airlines
Wednesday, March 13, 2024 10:04 AM

What are the hours and when should I call?

Brussels Airlines operates the call center for this 800-401-1801 phone number 7am-10:30pm ET. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 67 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Brussels Airlines phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Brussels Airlines staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Brussels Airlines is Thursday. The most busy day to call is Wednesday, which averages 567% more phone calls by comparison. Again, this is based on a sample of 67 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Thursday.

The best time to call Brussels Airlines

In summation, the best day to call Brussels Airlines is Thursday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Brussels Airlines staffs the call center well on Thursday.

Why Customers Call Brussels Airlines

If you have time to do a bit of reading before you call Brussels Airlines, we recommend you read over some of our problem-specific articles.

What are the baggage restrictions for Brussels Airlines?

Brussels Airlines has specific baggage restrictions to ensure a pleasurable and safe travel experience. The permitted carry-on baggage should not exceed 12 kg and should fit comfortably in the overhead compartment or beneath the seat in front. The maximum dimensions allowed are 55 x 40 x 23 cm. Checked baggage allowances depend on the fare type and destination, ranging from 1 to 2 checked bags with varying weight restrictions. Economy Class passengers generally have a 23 kg weight limit per checked bag, while Business Class passengers can enjoy a 32 kg limit. Oversized and overweight luggage may incur additional fees. It is crucial to check the airline's website or contact customer service for specific details based on your travel itinerary to ensure compliance with their baggage regulations.

What is the Brussels Airlines cancellation policy?

The Brussels Airlines cancellation policy allows passengers to cancel their flights and request a refund under certain conditions. If the ticket is refundable, customers can cancel up to the scheduled departure time and receive a refund, subject to any applicable fees or penalties. For non-refundable tickets, only taxes and fees may be refundable. Passengers are advised to check the fare conditions during the booking process to determine if a ticket is refundable or non-refundable. To cancel a flight, customers can visit the Brussels Airlines website or contact the customer service center. It's important to note that cancellation policies may vary depending on the fare type and booking channel used.

Are pets allowed on Brussels Airlines flights?

Yes, pets are allowed on Brussels Airlines flights. Brussels Airlines welcomes pets in the cabin and in the cargo hold, depending on their size and weight. Small pets, including cats and dogs, are allowed in the cabin as long as they are transported in an appropriate carrier that fits under the seat in front of you. The maximum weight for pets in the cabin is 8kg, including the weight of the carrier. Larger pets, weighing between 8kg and 40kg (including the carrier), can be transported in the cargo hold. However, certain breeds are subject to restrictions due to temperature and ventilation regulations. It is important to book in advance for pets traveling in the cabin or cargo hold to ensure availability and compliance with regulations.

Top Brussels Airlines customer service problems

Click the link above to get answers to just about any Brussels Airlines customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Brussels Airlines, and their purpose. Are any of these similar to the reason you are trying to call?
No clear purpose: ""
- From a call lasting 1m 25s , Mar 29, 2024 1:01 PM
Flight terminal inquiry: "Hi. I have a flight tomorrow morning from Venice to Brussels, and I'm wondering what terminal I depart from in Venice."
- From a call lasting 7m 21s , Mar 13, 2024 10:04 AM
Baggage claim assistance: "I called making inquiries about the status of my baggage from my flight last week."
- From a call lasting 2m 26s , Jan 29, 2024 3:28 PM
Baggage inquiry: "I wanna be sure if the third bag is actually being has been sent on the nineteenth that is written online."
- From a call lasting 2m 17s , Jan 29, 2024 2:57 PM
Missing luggage: "My bags were not with me when I arrived in Accra and I have been unable to locate them."
- From a call lasting 2m 20s , Jan 29, 2024 2:53 PM

Conclusion and closing notes

This is Brussels Airlines's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Brussels Airlines agent. This phone number is Brussels Airlines's best phone number because 2,208 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-401-1801 include Make a booking, Change flight, Cancel flight, Flight delayed, Baggage problem and other customer service issues. Rather than trying to call Brussels Airlines first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Brussels Airlines has 1 phone number. It's not always clear what is the best way to talk to Brussels Airlines representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Brussels Airlines. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Brussels Airlines. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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