British Telecom Customer Service

Phone Number & Contact Info

British Telecom's Best Phone Number

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How do I talk to a live human at British Telecom?

A:Press * 0 each time you hear an automated voice.

Does British Telecom offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Thursday, and the most busy day is Wednesday.

How long will I wait on hold?

A:The average hold time is 3 minutes. The longest hold times are on Wednesday, and the shortest are on Monday. How is this calculated?

British Telecom Customer Phone Numbers

Customer Service

24 hours, 7 days · (MOBILES ONLY NUMBER) *0 at every automated voice ·

Customer Service

0800 111 4567
24 hours, 7 days · Enter account information and follow prompts. For help with Broadband. ·

Customer Service

0800 443311
24 hours, 7 days · Enter account information and follow prompts ·

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this British Telecom phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press * 0 each time you hear an automated voice.

What are the hours and when should I call?

British Telecom operates the call center for this 0800-800150 phone number 24 hours, 7 days. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 165 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this British Telecom phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like British Telecom staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call British Telecom is Thursday. The most busy day to call is Wednesday. Again, this is based on a sample of 165 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Wednesday.

The best time to call British Telecom

In summation, the best day to call British Telecom is Thursday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that British Telecom staffs the call center well on Thursday.

Why Customers Call British Telecom

If you have time to do a bit of reading before you call British Telecom, we recommend you read over some of our problem-specific articles.

What services does British Telecom provide?

British Telecom (BT) offers a comprehensive range of services to cater to various communication needs. Our primary services include fixed-line telephony, broadband internet, and digital television packages through our BT TV service. Additionally, we provide mobile phone services, along with mobile plans and devices. BT also offers IT and networking solutions, managed services, and cybersecurity solutions to support businesses of all sizes. We strive to ensure reliable and high-quality connectivity by constantly expanding and improving our network infrastructure. Our customers can also enjoy various value-added services like international calling plans, call features, and access to our extensive network of Wi-Fi hotspots across the country. With BT, you can expect cutting-edge technology, reliable service, and exceptional customer support.

Top British Telecom customer service problems

Click the link above to get answers to just about any British Telecom customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

More British Telecom Customer Service Contacts

There are of course other ways to contact British Telecom customer service besides the phone. Below we list the best ones, by medium.

British Telecom Customer Service Live Chat

If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, British Telecom provides this option.

British Telecom Customer Email Addresses - Customer Service
This is the email address for a BT Infinity expert
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and British Telecom will reply our your email.

British Telecom Customer Service on X (formerly Twitter)

@BTCare - Customer Service
Company dedicated Twitter feed
British Telecom, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.

British Telecom Customer Service on Facebook / Messenger

Some customer service teams, like that of British Telecom, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.

British Telecom Customer Help Desk / Web Support - Customer Service
Customer service webpage
As a last, sometimes only, resort- British Telecom customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is British Telecom's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a British Telecom agent. This phone number is British Telecom's best phone number because 990 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 0800-800150 include and other customer service issues. Rather than trying to call British Telecom first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email or web or chat or facebook or twitter. In total, British Telecom has 4 phone numbers. It's not always clear what is the best way to talk to British Telecom representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for British Telecom. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like British Telecom. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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