Brita Customer Service

Phone Number & Contact Info

Brita's Best Phone Number

Toll-free·Calls Customer Service·Most popular Brita number

How do I talk to a live human at Brita?

A:Press 1

Does Brita offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 9am-5:30pm EST. The least busy day is Friday, and the most busy day is Wednesday.

How long will I wait on hold?

A:The average hold time is 2 minutes. The longest hold times are on Wednesday, and the shortest are on Tuesday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Brita phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 1
Here is how our research team describes the way the Brita phone system greets you: Help with an order, press 1. Product info and questions, press 2.
Below are some clips we've found from Brita's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thank you for calling Brita. Our office hours are Monday through Friday from nine AM to five thirty PM eastern time. If you are calling about an injury or illness related to one of our products, please press one now. You will be routed to a medical consultant available twenty four by seven. If you are experiencing a medical emergency, please hang and dial nine one one. Burt's Bees. To continue in English, press one. For. Your call may be recorded."
Excerpt from a call with Brita
Wednesday, February 28, 2024 11:15 PM

The first phone menu

"Welcome to Brita. Your call may be monitored or recorded for quality and training purposes. Welcome to Brita. Your call may be monitored or recorded for quality and training purposes.
For assistance with an order placed on britta dot com, please press one.
For assistance with product information and quest questions, please press two."
Excerpt from a call with Brita
Friday, April 5, 2024 1:39 PM

What are the hours and when should I call?

Brita operates the call center for this 800-242-7482 phone number Mon-Fri 9am-5:30pm ET. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 138 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Brita phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Brita staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Brita is Friday. The most busy day to call is Wednesday. Again, this is based on a sample of 138 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Wednesday.

The best time to call Brita

In summation, the best day to call Brita is Friday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Brita staffs the call center well on Friday.

Why Customers Call Brita

If you have time to do a bit of reading before you call Brita, we recommend you read over some of our problem-specific articles.

Is the Brita water filter BPA-free?

Yes, the Brita water filter is BPA-free. Brita prides itself on producing high-quality water filters that are safe for use. BPA, also known as bisphenol A, is a chemical that can be found in certain plastics and can leach into beverages or food. However, Brita has ensured that their water filters are free from BPA, providing customers with a safer and healthier water filtration solution. By using advanced technology and materials, Brita ensures that the water filters effectively reduce impurities without compromising the purity of the water. With a BPA-free certification, customers can trust the Brita water filter to provide clean and delicious-tasting water.

Does Brita remove fluoride from water?

Yes, Brita water filters are effective in removing some fluoride from water. While the primary purpose of Brita filters is to reduce chlorine, odors, and improve taste, they are equipped with activated carbon filters that can also reduce the levels of certain impurities, including fluoride. However, it's crucial to note that Brita filters are not specifically designed to remove fluoride, and their effectiveness in this regard may vary. To achieve optimal fluoride removal, it is recommended to look for a filter specifically designed for fluoride reduction or consider alternative water filtration methods. Brita filters, while reducing some fluoride, are unable to eliminate all traces of it from the water.

Can I put my Brita pitcher in the dishwasher?

No, you should not put your Brita pitcher in the dishwasher. The dishwasher can expose the pitcher and its components to excessive heat, which could cause them to warp or become damaged. Additionally, the high-pressure water jets in the dishwasher may damage the filter, compromising its effectiveness. To clean your Brita pitcher, simply remove the filter and wash the pitcher and lid with warm, soapy water. Rinse thoroughly and allow them to dry before reassembling. Regular cleaning will help maintain the pitcher's performance and extend its lifespan. Remember to replace the filter as recommended to ensure optimal water filtration.

Top Brita customer service problems

Click the link above to get answers to just about any Brita customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Brita, and their purpose. Are any of these similar to the reason you are trying to call?
Confusion with phone number: "I'm just confused. Why does it say Burt's Bees whenever I call?"
- From a call lasting 9m 23s , Feb 28, 2024 11:17 PM

More Brita Customer Service Contacts

There are of course other ways to contact Brita customer service besides the phone. Below we list the best ones, by medium.

Brita Customer Help Desk / Web Support

brita.com - Customer Service
Use this link to find customer service help through their website
As a last, sometimes only, resort- Brita customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Brita's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Brita agent. This phone number is Brita's best phone number because 828 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-242-7482 include Where to buy, Complaint, Technical support, Returns, Repairs and other customer service issues. Rather than trying to call Brita first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Brita has 1 phone number. It's not always clear what is the best way to talk to Brita representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Brita. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Brita. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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