A:Calling this Box number should go right to a real human being.Our free phone can also navigate phone menus to get a live human at Box for you.
Q:
Does Box offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Sunday, and the most busy day is Monday.
Q:
How long will I wait on hold?
A:We don't expect that you will have to wait to talk to a person. This is a direct line.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Box below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Box phone number to document the phone system.
Here is how our research team describes the way the Box phone system greets you: Existing customer, press 1. New customer, press 2.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Calling this Box number should go right to a real human being
Below are some clips we've found from Box's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Vox. This call may be recorded for training and quality assurance.
Please listen to the following options. If you are an existing customer, press one.
If you are a new customer, press two."
Excerpt from a call with Box
Monday, April 1, 2024 6:54 PM
The first phone menu
"Thank you for calling Vox. This call may be recorded for training and quality assurance.
Please listen to the following options. If you are an existing customer, press one.
If you are a new customer, press two."
Excerpt from a call with Box
Wednesday, June 12, 2024 1:14 AM
After you press 1
"For sales, press one.
For billing, press two.
For assistance submitting a ticket with product support, press three."
Excerpt from a call with Box
Saturday, May 18, 2024 7:42 PM
After you press 2
"Thank you For sales, press one.
For billing, press two."
Excerpt from a call with Box
Tuesday, April 16, 2024 10:06 PM
In fact, much of this information on this page is superfluous because this Box phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.
What are the hours and when should I call?
Box operates the call center for this 877-729-4269 phone number 24 hours, 7 days.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 243 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Box call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Box phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Box staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Box is Sunday.The most busy day to call is Monday, which averages 189% more phone calls by comparison.Again, this is based on a sample of 243 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Busiest
Tue
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Tuesday.
In summation, the best day to call Box is Thursday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.
Calling the Box phone number for customer service isn't a great experience, as Box clearly wants customers to go to their website instead of asking for support over the phone. When I called Box's number, the automated system asked if I was a new or existing customer. I said I was a new customer and was directed to a menu where I could choose sales, billing or product support.
Upon selecting product support, I was brought to a recorded message where I was told that the best way to get help was by going to Box's website and opening up a ticket with the support team. I was expecting to be transferred to the support team, but the only option I was given was to contact the receptionist before the message began to repeat.
With no other option available, I hit 1 to get transferred to the receptionist, and a male voice introduced himself as Shane. Shane asked how he could help, and I told him I needed access to a file I had been sent. At that point, Shane said I would need to contact product support, and I told him I had tried to do exactly that but had been sent to him instead.
Shane said he would walk me through the process and asked me to head to Box's support website. When I did, he directed me to the support menu and told me to click on the last option, contact support. When I did, I found no phone number, no contact information, nothing. There was only a sign-in prompt to open an online ticket.
I asked Shane if that was the only way I could contact the support team, and he confirmed that it was. With nothing else really to be done from my perspective, I thanked him for his time and assistance, and he wished me a pleasant day.
While I found Shane perfectly pleasant to deal with, I found the customer service experience from Box sorely lacking. The company presents no options for anyone looking to gain product support by speaking to a live person over the phone, which is often a preferred method of assistance.
I understand that Box is a cloud solutions-based company and likely wants to emphasize newer technology in its customer service department, but if that's the case, there shouldn't be an option for product support over the phone on the menu at all.
Overall, I found the automated menu to be a time waster, and it would have been much more efficient had Box told customers to visit the support site if they didn't want customers calling for product support.
Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.
Why Customers Call Box
If you have time to do a bit of reading before you call Box, we recommend you read over some of our problem-specific articles.
Box is a cloud-based content management and collaboration platform designed to simplify the way organizations store, share, and access their files. It offers a secure and centralized space to store various types of content, including documents, presentations, images, and videos. Box allows users to collaborate in real-time, enabling teams to work together on projects, share feedback, and track versions. It provides seamless integration with popular productivity tools, such as Microsoft Office and Google Workspace, making it easy to edit and collaborate on files. Additionally, Box provides advanced security features, including data encryption, access controls, and detailed activity tracking. It is suitable for businesses of all sizes and industries, empowering them to streamline their workflows, enhance productivity, and securely manage their content from anywhere, on any device.
Boxee Box is a versatile media player that connects to your TV, offering an all-in-one entertainment solution. Developed by D-Link, Boxee Box combines the functionality of a media streamer, set-top box, and digital video recorder. It enables users to access and stream a wide range of content, including movies, TV shows, music, and online videos from various sources like Netflix, YouTube, and Pandora. Unlike conventional set-top boxes, Boxee Box has a user-friendly interface that is optimized for TV screens, making it easy to navigate and discover new content. Additionally, it supports numerous apps and allows users to personalize their experience by organizing their media library and creating playlists. With its innovative features and connectivity options, Boxee Box revolutionizes the way people consume and enjoy digital media at home.
Yes, Box provides full accessibility through its mobile application. Box offers a feature-rich and user-friendly mobile app that allows users to access, manage, and share their files seamlessly from anywhere at any time using their mobile device. The app is available for both iOS and Android platforms and offers a consistent experience across devices. With the Box mobile app, users can view, edit, annotate, and comment on files, access offline content, sync files for offline use, and even secure mobile access with passcodes or biometric authentication. Whether you are on the go or prefer working from your mobile device, Box ensures that you can conveniently collaborate and stay productive while leveraging all the core Box functionalities from your smartphone or tablet.
Click the link above to get answers to just about any Box customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Box, and their purpose. Are any of these similar to the reason you are trying to call?
Cancel BritBox subscription: "I was wondering if I can cancel BritBox with a phone call if I don't like it?"
- From a call lasting 1m 38s , Jul 3, 2024 8:15 PM
Help with Wi-Fi block: "I checked on my website, and then they mentioned, like, my wireless Wi Fi blocks. So could you unblock it?"
- From a call lasting 3m 28s , Jun 28, 2024 8:59 PM
Issues with subscription charges: "I stopped getting it back in September, but they keep taking money out."
- From a call lasting 3m 36s , Jun 26, 2024 1:16 PM
Billing issue: "I've been billed two times in a row for something I don't even know what it is."
- From a call lasting 1m 27s , Jun 4, 2024 1:52 PM
Refund inquiry: "I canceled it, and I'm trying to find out when I'm gonna get my refund back."
- From a call lasting 5m 37s , May 6, 2024 3:41 PM
Information about why customers call Box is extracted from issues that customers have reported to GetHuman.
Use this link to connect with customer service via chat
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Box provides this option.
Use the link to connect with customer service through Twitter
Box, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
Use this link to find customer service help through their website
As a last, sometimes only, resort- Box customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Box's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Box agent. This phone number is Box's best phone number because 54 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-729-4269 include Service problem, Cancel service, Change plan, Overcharge/Strange charge, Technical support and other customer service issues. Rather than trying to call Box first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or chat or twitter. In total, Box has 1 phone number. It's not always clear what is the best way to talk to Box representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Box. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Box. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
