How do I talk to a live human at Boston Scientific?
A:Calling this Boston Scientific number should go right to a real human being.Our free phone can also navigate phone menus to get a live human at Boston Scientific for you.
Q:
Does Boston Scientific offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 8:30am-9:30pm EST.The least busy day is Wednesday, and the most busy day is Friday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:We don't expect that you will have to wait to talk to a person. This is a direct line.You can skip the hold time for free.
Toll-free · Mon-Fri 8:30am-9:30pm EST · For cardiac rhythm devices; human answered · · Free tools available: Talk for me, Skip the wait, Schedule my call
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Boston Scientific below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Boston Scientific phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Calling this Boston Scientific number should go right to a real human being
Below are some clips we've found from Boston Scientific's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Boston Scientific customer care.
Your call may be monitored for quality assurance."
Excerpt from a call with Boston Scientific
Thursday, September 5, 2024 5:47 PM
In fact, much of this information on this page is superfluous because this Boston Scientific phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.
What are the hours and when should I call?
Boston Scientific operates the call center for this 888-272-1001 phone number Mon-Fri 8:30am-9:30pm ET.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 18 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Boston Scientific call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Boston Scientific phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Boston Scientific staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Boston Scientific is Wednesday.The most busy day to call is Friday.Again, this is based on a sample of 18 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Monday.
In summation, the best day to call Boston Scientific is Wednesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Boston Scientific staffs the call center well on Wednesday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.
Why Customers Call Boston Scientific
If you have time to do a bit of reading before you call Boston Scientific, we recommend you read over some of our problem-specific articles.
Boston Scientific offers a warranty on their products to ensure customer satisfaction and peace of mind. The specific warranty coverage may vary depending on the product and region. Generally, Boston Scientific products come with a warranty that guarantees them to be free from defects in materials and workmanship for a certain period from the date of purchase. This warranty ensures that the product will perform according to its intended purpose. In case of any defects, Boston Scientific will repair or replace the product at no additional cost. It is important to note that the warranty does not cover damage caused by misuse, unauthorized modifications, or normal wear and tear. For more detailed information about the warranty coverage for specific Boston Scientific products, customers should refer to the product documentation or contact Boston Scientific's customer service.
Boston Scientific products are manufactured at multiple locations worldwide to ensure quality and fulfill global demand. Our manufacturing facilities are strategically located in various countries, including the United States, Ireland, Costa Rica, and Germany. These state-of-the-art facilities adhere to strict quality control measures and regulations, ensuring that our products meet the highest standards of safety and effectiveness. We have a strong commitment to maintaining the integrity and reliability of our products, and our dedicated teams work diligently to produce innovative medical devices that improve patient outcomes. By leveraging a global manufacturing network, we can efficiently deliver our wide range of medical devices to healthcare professionals and patients around the world.
Boston Scientific produces a wide range of medical devices that aim to advance patient care and improve health outcomes. Their diverse portfolio includes innovative products for various medical specialties. For example:
1. Cardiology: Boston Scientific offers stents, catheters, and devices for treating coronary artery disease and structural heart conditions.
2. Endoscopy: They develop endoscopes, imaging systems, and tools for diagnosing and treating gastrointestinal and pulmonary conditions.
3. Urology and Pelvic Health: Their devices include stents, catheters, and systems for managing urological disorders, incontinence, and pelvic organ prolapse.
4. Neuromodulation: Boston Scientific produces implantable devices for treating chronic pain, movement disorders like Parkinson's, and other neurological conditions.
5. Electrophysiology: They create mapping and ablation systems, pacemakers, and other devices for diagnosing and treating heart rhythm disorders.
These are just a few examples of the diverse medical devices that Boston Scientific designs and manufactures, highlighting their commitment to improving patient health across various medical fields.
Click the link above to get answers to just about any Boston Scientific customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Boston Scientific, and their purpose. Are any of these similar to the reason you are trying to call?
Need pain management support: "I'm looking for someone who will kind of follow my stimulator, but also I can go to for pain management."
- From a call lasting 22m 7s , Sep 5, 2024 5:47 PM
Adjust spinal stimulator intensity: "I had a spinal stimulator put in but it don't feel like it's working, it needs to be turned up."
- From a call lasting 7m 21s , Jun 28, 2024 6:43 PM
Requesting assistance with MRI: "I need someone from Boston Scientific to come to the hospital so I can get this MRI."
- From a call lasting 6m 59s , Jan 29, 2024 10:17 PM
Assistance with heart box: "My mother's heart box is lighting up with a white light, what should we do when that happens?"
- From a call lasting 2m 26s , Jan 5, 2024 2:23 PM
Information about why customers call Boston Scientific is extracted from issues that customers have reported to GetHuman.
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Boston Scientific provides this option.
Boston Scientific Customer Help Desk / Web Support
As a last, sometimes only, resort- Boston Scientific customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Boston Scientific's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Boston Scientific agent. This phone number is Boston Scientific's best phone number because 108 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-272-1001 include and other customer service issues. Rather than trying to call Boston Scientific first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or chat or web. In total, Boston Scientific has 3 phone numbers. It's not always clear what is the best way to talk to Boston Scientific representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Boston Scientific. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Boston Scientific. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.