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Bose Customer Service

Phone Number & Contact Info

Bose's Best Phone Number

800-379-2073
Toll-free·Calls Customer Service·Most popular Bose number
Free tools for easier calling
We talk to them for youSkip waiting on holdSchedule a call
Q:

How do I talk to a live human at Bose?

A:Press 2, then 1, then wait in line for a human. Our free phone can also navigate phone menus to get a live human at Bose for you.
Q:

Does Bose offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 9am-9pm, Sat 9am-7pm EST. The least busy day is Saturday, and the most busy day is Monday. Schedule a call when the call center is open and when it's convenient for you.
Q:

How long will I wait on hold?

A:The average hold time is 4 minutes. The longest hold times are on Wednesday, and the shortest are on Tuesday. You can skip the hold time for free.

Bose Customer Phone Numbers

Technical Support

800-444-2673
Toll-free · Mon-Fri 9am-9pm, Sat 9am-7pm EST · Press 2, then 1, then wait in line for a human · Technical support, ordering parts, or service on a part, press or say 1. Help with previous orders or changes with orders, press or say 2. Tracking info, returns, exchanges, press or say 3. To purchase Bose products, press or say 4. · Free tools available: Talk for me, Skip the wait, Schedule my call

Website Asssitance

800-869-1855
Toll-free · Mon–Fri 8:30am–9pm, Sat 9am–6pm EST · Calling this Bose number should go right to a real human being · · Free tools available: Talk for me, Skip the wait, Schedule my call

Headphones Customer Service

800-380-4831
Toll-free · Mon–Fri 8:30am–9pm, Sat 9am–6pm EST · Just wait, then press 2. For headphones. · · Free tools available: Talk for me, Skip the wait, Schedule my call

How do I get through the phone menu to a live person?

Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Bose below.

Let us call and talk to Bose for you

Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
Learn about us calling for you

We can get a live person on the line for you

That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Learn about skipping the hold time
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Bose phone number to document the phone system.
Here is how our research team describes the way the Bose phone system greets you: Technical support, ordering parts, or service on a part, press or say 1. Help with previous orders or changes with orders, press or say 2. Tracking info, returns, exchanges, press or say 3. To purchase Bose products, press or say 4.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 2, then 1, then wait in line for a human
Below are some clips we've found from Bose's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

They may ask you to say or enter information

"Thank you for calling Bose Corporation. Please note that calls may be monitored or recorded for training or quality purposes. For immediate technical assistance, order support, and tracking, please visit bose dot com.
Please choose from the following list of options or speak the number of the option you wish to select.
For technical support with your product, ordering parts, or if you believe your product requires service, press or say one."
Excerpt from a call with Bose
Monday, March 23, 2026 8:47 PM

The first phone menu

"Thank you for calling Bose Corporation. Please note that calls may be monitored or recorded for training or quality purposes. For immediate technical assistance, order support, and tracking, please visit bose dot com. Please choose from the following list of options or speak the number of the option you wish to select.
For technical support with your product, ordering parts, or if you believe your product requires service, press or say one.
If you're calling for support on your order, press two."
Excerpt from a call with Bose
Tuesday, February 17, 2026 6:56 PM

After you press 1

"If you're not with your Bose product at this time, support options may be limited. We recommend having your product at hand and serial number before proceeding.
For help with Bluetooth speakers, wave radios, or products you wear such as headphones, press one.
For home theater systems, sound bars, or smart speakers, press two."
Excerpt from a call with Bose
Thursday, October 30, 2025 8:53 PM

What are the hours and when should I call?

Bose operates the call center for this 800-379-2073 phone number Mon-Fri 9am-9pm, Sat 9am-7pm ET.  The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 430 calls made in the last 90 days using our free, web-based phone (see above).

Call when they- and you- are open

When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, you can also schedule the call with Bose at a time when they are open and when it works for you. We will confirm you are ready before placing the call, just in case. That means you can "set it and forget it" ahead of time.
Schedule a call with Bose
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Bose phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Bose staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Bose is Saturday. The most busy day to call is Monday, which averages 108% more phone calls by comparison. Again, this is based on a sample of 430 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Busiest
Tue
Wed
Thu
Fri
Sat
Quietest

The shortest wait on hold

We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Wednesday. 
But if you use our free call and talk for me or wait on hold for me service, you don't really need to worry about average wait times.

The best time to call Bose

In summation, the best day to call Bose is Wednesday.  

Calling this Bose Customer Number

Jeff Whelpley is the editor / author responsible for this content.
Jul 22, 2024

When you call the customer service phone number for Bose, you're greeted by an automated messaging system. The system thanks you for calling, states that the following call may be monitored or recorded for training or quality purposes, and then offers a Spanish language option (press or say 2 for Spanish). Having an alternative language option is great and increases caller accessibility; even though I didn't use it personally, I'm thankful it's there.

Before providing the proper phone menu, the system instructs those calling for immediate technical assistance, order support, or tracking to visit their website, bose.com. I'm not overly familiar with Bose's operating procedures or their website options, but just from a common sense perspective, I imagine a lot of people calling regarding those issues were not able to have their issues resolved via the website. At least, most younger generations would visit a company's website before calling and are therefore calling with intentionality.

Perhaps this statement is for those who don't follow that protocol and instead call first, wishing to speak with someone personally. However, again, I don't see why telling those individuals to go to the website would necessarily best serve them. Perhaps I'm being nitpicky, but it seems like an unnecessary statement that gives the impression the company doesn't want to deal with those concerns.

After the aforementioned statement, the following phone menu is provided:

  • Press or say 1 for technical support with your product, ordering parts, or if you believe your product requires service
  • Press or say 2 for support on your order
  • Press or say 3 to purchase Bose products

Considering the phone menu, I'm even more confused as to why that initial statement was given in the first place, but I digress. By navigating the menu, I was able to reach a representative to help me with my concern (technical support regarding my noise-canceling headphones). The rep was very sweet and helpful! Overall, my experience was positive.

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

Why Customers Call Bose

If you have time to do a bit of reading before you call Bose, we recommend you read over some of our problem-specific articles.

How can I access firmware updates for my Bose devices?

Top Bose customer service problems

Click the link above to get answers to just about any Bose customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Bose, and their purpose. Are any of these similar to the reason you are trying to call?
Headphones quality issue: "I have a problem with my headphones, like, the right one is playing real low."
- From a call lasting 15m 29s , Mar 23, 2026 8:47 PM
Order cancellation request: "Okay. I placed an order, but I wanna cancel it."
- From a call lasting 3m 59s , Feb 17, 2026 6:56 PM
Trouble connecting speaker: "I'm having trouble connecting a portable smart speaker to my MacBook Pro."
- From a call lasting 49m 37s , Jan 24, 2026 11:08 PM
TV compatibility inquiry: "I wonder, did y'all had a converter to the up to date TVs?"
- From a call lasting 2m 51s , Jan 20, 2026 7:44 PM
Order not received: "So I was calling because I had put an order in, and I didn't get it yet."
- From a call lasting 9m 16s , Jan 19, 2026 3:18 PM
Remote control assistance: "I have not been able to make it operate or get a remote control that would work with it."
- From a call lasting 11m 59s , Jan 16, 2026 11:09 PM
Connecting phone to speaker: "I got a new phone and I cannot get it to connect to it."
- From a call lasting 8m 12s , Jan 10, 2026 4:39 PM
Speaker bass issue: "The base is gone."
- From a call lasting 13m 12s , Dec 24, 2025 6:28 PM
Remote control not working: "I put a new battery in, the remote doesn't seem to be working."
- From a call lasting 18m 21s , Dec 19, 2025 4:13 PM
Headphones not turning on: "I've tried to reset them and hold buttons down."
- From a call lasting 2m 23s , Dec 5, 2025 10:14 PM
Information about why customers call Bose is extracted from issues that customers have reported to GetHuman.
Bose issues reported to GetHuman

More Bose Customer Service Contacts

There are of course other ways to contact Bose customer service besides the phone. Below we list the best ones, by medium.

Bose Customer Service Live Chat

bose.com - Customer Service
Use this link to connect with customer service via chat
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Bose provides this option.

Bose Customer Email Addresses

emailconfirmation@bose.com - Customer Service
Customer service email address
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Bose will reply our your email.

Bose Customer Service on X (formerly Twitter)

twitter.com/BoseService - Customer Service
Use the link to connect with customer service through Twitter
Bose, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.

Bose Customer Help Desk / Web Support

bose.com - Customer Service
Online customer service support
As a last, sometimes only, resort- Bose customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Bose's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Bose agent. This phone number is Bose's best phone number because 708 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-379-2073 include Where to buy, Complaint, Technical support, Repairs, Returns and other customer service issues. Rather than trying to call Bose first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or twitter or chat or email. In total, Bose has 4 phone numbers. It's not always clear what is the best way to talk to Bose representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Bose. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Bose. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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