Boingo Wireless Customer Service
Phone Number & Contact Info
Q:
How do I talk to a live human at Boingo Wireless?
Q:
Does Boingo Wireless offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Friday, and the most busy day is Monday.
Q:
How long will I wait on hold?
A:The average hold time is 4 minutes. The longest hold times are on Tuesday, and the shortest are on Wednesday. You can skip the hold time for free. How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Boingo Wireless below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Boingo Wireless phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 1 then 3
What are the hours and when should I call?
Boingo Wireless operates the call center for this 800-880-4117 phone number 24 hours, 7 days. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 129 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Boingo Wireless call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Boingo Wireless phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Boingo Wireless staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Boingo Wireless is Friday. The most busy day to call is Monday. Again, this is based on a sample of 129 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Tuesday.
The best time to call Boingo Wireless
In summation, the best day to call Boingo Wireless is Friday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Boingo Wireless staffs the call center well on Friday.
Why Customers Call Boingo Wireless
If you have time to do a bit of reading before you call Boingo Wireless, we recommend you read over some of our problem-specific articles.
What is Boingo Wireless?
Boingo Wireless is a leading provider of global connectivity solutions for mobile devices. With over one million Wi-Fi hotspots across the world, Boingo enables users to connect to fast and reliable networks wherever they go. Whether it's airports, stadiums, hotels, or even military bases, Boingo ensures seamless internet access for its customers. By partnering with major carriers and service providers, Boingo offers flexible plans and subscriptions that suit various needs and budgets. Their user-friendly mobile app allows users to easily locate and connect to the nearest Boingo hotspot, making it convenient for travelers and mobile internet users. Boingo Wireless is committed to delivering top-notch connectivity solutions, keeping users connected and empowered wherever they are.
What are the pricing plans for Boingo Wireless?
Boingo Wireless offers a variety of pricing plans to meet different needs. For unlimited access, the Boingo Unlimited plan is available at $39 per month. This plan allows users to connect to Boingo Wi-Fi hotspots worldwide without any data caps. For flexible access, the Boingo AsYouGo plan offers pay-as-you-go access at $9.95 per month, with the option to purchase additional day passes as needed. Boingo offers subscription plans for military personnel as well, known as the Boingo Military plan. It provides them with exclusive discounts and benefits. Additionally, Boingo offers customized plans for business travelers and enterprises, including managed Wi-Fi services, which can be tailored to specific requirements. Whatever your connectivity needs, Boingo Wireless has a pricing plan to keep you connected at home and abroad.
What devices are compatible with Boingo Wireless?
Boingo Wireless is compatible with a wide range of devices, ensuring seamless connectivity for all users. Our service supports popular operating systems such as Windows, macOS, iOS, and Android. Whether you have a laptop, smartphone, tablet, or even a Wi-Fi-enabled gaming console, you can enjoy Boingo's reliable network. Boingo also works with various Internet of Things (IoT) devices, including smart TVs, smart home systems, and wearable technology. We continuously expand our compatibility list to cater to emerging technologies and changing consumer needs. With Boingo, you can stay connected using your preferred device, whether you're traveling, at the airport, or enjoying time at home.
Top Boingo Wireless customer service problems
Click the link above to get answers to just about any Boingo Wireless customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Conclusion and closing notes
This is Boingo Wireless's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Boingo Wireless agent. This phone number is Boingo Wireless's best phone number because 774 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-880-4117 include Setup service, Service problem, Cancel service, Change plan, Overcharge/Strange charge and other customer service issues. Rather than trying to call Boingo Wireless first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Boingo Wireless has 1 phone number. It's not always clear what is the best way to talk to Boingo Wireless representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Boingo Wireless. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Boingo Wireless. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.