Bluebird by American Express Customer Service

Phone Number & Contact Info

Bluebird by American Express's Best Phone Number

877-486-5990
Toll-free·Calls Customer Service·Most popular Bluebird by American Express number
Q:

How do I talk to a live human at Bluebird by American Express?

A:Say "I want to speak to someone."
Q:

Does Bluebird by American Express offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Thursday, and the most busy day is Tuesday.
Q:

How long will I wait on hold?

A:The average hold time is 20 minutes. The longest hold times are on Friday, and the shortest are on Monday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Bluebird by American Express phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Say "I want to speak to someone."
Below are some clips we've found from Bluebird by American Express's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thank you for calling Bluebird. Your Bluebird account comes with many benefits, including direct deposit. Get your paycheck or government benefits up to two days early when you enroll in direct deposit. Terms apply. To learn more about this and other features, please visit bluebird dot com. Are you calling about your federal tax refund? For yes, press one. For no, press two."
Excerpt from a call with Bluebird by American Express
Friday, January 12, 2024 11:17 AM

They may ask you to enter information with the dial pad

"Thank you for calling Bluebird. Your Bluebird account comes with many benefits, including direct deposit. Get your paycheck or government benefits to two days early when you enroll in direct deposit. Terms apply. To learn more about this and other features, please visit bluebird dot com. If you are an existing customer, press one.
If you are activating a new card, press two.
If you do not yet please enter your full Social Security number for fifteen digit card number followed by the pound sign."
Excerpt from a call with Bluebird by American Express
Saturday, May 11, 2024 2:52 AM

The first phone menu

"Thank you for calling Bluebird. Your Bluebird account comes with many benefits, including direct deposit. Get your paycheck or government benefits up to two days early when you enroll in direct deposit. Terms apply. To learn more about this and other features, please visit bluebird dot com.
If you are an existing customer, press one.
If you are activating a new card, press two."
Excerpt from a call with Bluebird by American Express
Wednesday, May 15, 2024 4:56 PM

After you press 2

"If you are an existing customer, press one.
If you are activating a new card, press two.
If you do not yet have a card, and would like to hear details and conditions for all fees and services associated with Bluebird, press three."
Excerpt from a call with Bluebird by American Express
Friday, March 29, 2024 12:49 AM

What are the hours and when should I call?

Bluebird by American Express operates the call center for this 877-486-5990 phone number 24 hours, 7 days. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 277 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Bluebird by American Express phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Bluebird by American Express staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Bluebird by American Express is Thursday. The most busy day to call is Tuesday, which averages 141% more phone calls by comparison. Again, this is based on a sample of 277 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Tue
Busiest
Wed
Thu
Quietest
Fri
Sat

The shortest wait on hold

We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Friday.

The best time to call Bluebird by American Express

In summation, the best day to call Bluebird by American Express is Thursday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Bluebird by American Express staffs the call center well on Thursday.

Why Customers Call Bluebird by American Express

If you have time to do a bit of reading before you call Bluebird by American Express, we recommend you read over some of our problem-specific articles.

How Do I Update Personal Information with Bluebird by American Express?

Bluebird by American Express is just one of the many flexible ways to manage your finances without many of the typical fees associated with regular banking. Update your personal information under Profile and manage your account alerts under settings. You are also protected against fraud, have access to roadside and emergency assistance. Tracking your spending by category is also made more convenient.

How Do I Add Another Person to My Bluebird by American Express Account?

You can add up to four people to your Bluebird by American Express account. The process of adding another person to the account is challenging but you can ask customer service for help.

How Do I Add Funds to My Bluebird American Express Card?

There are many ways to add funds to your Bluebird account, and the maximum amount you can transfer is up to $100,000 per year. You can wire transfer the funds, add them through the participating retailers, and direct or check deposit. Log in to your Bluebird account or use the mobile app to check your card balance.

Top Bluebird by American Express customer service problems

Click the link above to get answers to just about any Bluebird by American Express customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Bluebird by American Express, and their purpose. Are any of these similar to the reason you are trying to call?
Providing card information: "Giving card number details for verification."
- From a call lasting 5m 46s , Apr 4, 2024 1:22 AM
Transfer delay inquiry: "I tried to transfer from my Bluebird account to a different bank, and it's still pending since Sunday."
- From a call lasting 10m 36s , Jan 12, 2024 3:14 PM

More Bluebird by American Express Customer Service Contacts

There are of course other ways to contact Bluebird by American Express customer service besides the phone. Below we list the best ones, by medium.

Bluebird by American Express Customer Help Desk / Web Support

secure.bluebird.com - Customer Service
Online customer service support (requires login)
As a last, sometimes only, resort- Bluebird by American Express customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Bluebird by American Express's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Bluebird by American Express agent. This phone number is Bluebird by American Express's best phone number because 25,668 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-486-5990 include Problem With the App, Overcharge on Account, Report Fraud, Linking Accounts, Lost or Stolen Card and other customer service issues. The Bluebird by American Express call center that you call into has employees from Florida, Utah, Philippines and is open 24 hours, 7 days according to customers. In total, Bluebird by American Express has 1 phone number. It's not always clear what is the best way to talk to Bluebird by American Express representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Bluebird by American Express. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Bluebird by American Express. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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