How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Blue Cross and Blue Shield of (MS) phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 1, then 0# each time it asks for an account number and you will be transferred
Below are some clips we've found from Blue Cross and Blue Shield of (MS)'s phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask you to enter information with the dial pad
"Welcome to Blue Cross Blue Shield of Mississippi customer support center.
Your call may be monitored or recorded for quality purposes.
To ensure we optimize your experience and serve you efficiently, please listen carefully to the following options.
If you remember, press one. If you are an employer, press two.
Only the digits of your ID number.
Followed by the pound key. If you do not have this information available at this time, just enter the pound key."
Excerpt from a call with Blue Cross and Blue Shield of (MS)
Friday, January 5, 2024 4:50 PM
The first phone menu
"Welcome to these customers your call may be monitored or recorded for quality purposes.
To ensure we optimize your experience, and serve you efficiently, please listen carefully to the following options.
If you are a medical or dental
If you remember, press one.
If you are an employer, press two.
To inquire about a recently submitted application for individual coverage or to apply for individual coverage, press three.
If you are a Blue Cross and Blue Shield of Mississippi certified agent, press four."
Excerpt from a call with Blue Cross and Blue Shield of (MS)
Tuesday, February 6, 2024 2:16 PM
What are the hours and when should I call?
Blue Cross and Blue Shield of (MS) operates the call center for this 800-942-0278 phone number 24 hours, 7 days.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 304 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Blue Cross and Blue Shield of (MS) phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Blue Cross and Blue Shield of (MS) staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Blue Cross and Blue Shield of (MS) is Monday.The most busy day to call is Tuesday.Again, this is based on a sample of 304 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Tuesday.
The best time to call
In summation, the best day to call Blue Cross and Blue Shield of (MS) is Monday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Blue Cross and Blue Shield of (MS) staffs the call center well on Monday.
Why call this Blue Cross and Blue Shield of (MS) number?
Below is a sample of recent calls to Blue Cross and Blue Shield of (MS), and their purpose. Are any of these similar to the reason you are trying to call?
Requesting new insurance card: "I ain't never had no card. Can y'all mail me a card out?"
- From a call lasting 13m 17s , Jan 5, 2024 4:50 PM
Conclusion and closing notes
This is Blue Cross and Blue Shield of (MS)'s best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Blue Cross and Blue Shield of (MS) agent. This phone number is Blue Cross and Blue Shield of (MS)'s best phone number because 1,824 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-942-0278 include Get insurance, Make/Chase a claim, Coverage question, Overcharge/Strange charge, Renew coverage and other customer service issues. Rather than trying to call Blue Cross and Blue Shield of (MS) first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Blue Cross and Blue Shield of (MS) has 2 phone numbers. It's not always clear what is the best way to talk to Blue Cross and Blue Shield of (MS) representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Blue Cross and Blue Shield of (MS). The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Blue Cross and Blue Shield of (MS). For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.