Blue Cross FEP Customer Service

Phone Number & Contact Info

Blue Cross FEP's Best Phone Number

800-848-9766
Toll-free·Calls Customer Service·Most popular Blue Cross FEP number
Q:

How do I talk to a live human at Blue Cross FEP?

A:Calling this Blue Cross FEP number should go right to a real human being
Q:

Does Blue Cross FEP offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Friday, and the most busy day is Tuesday.
Q:

How long will I wait on hold?

A:We don't expect that you will have to wait to talk to a person. This is a direct line. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Blue Cross FEP phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Calling this Blue Cross FEP number should go right to a real human being
Below are some clips we've found from Blue Cross FEP's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thank you for calling the CareFirst Blue Cross Blue Shield federal employee program. Our business hours are Monday through Friday, eight AM to six PM. We are closed twelve PM to one PM each day, or you can contact us online via your My Blue account twenty four hours a day, seven days a week. If this call is regarding a letter you received or questions about the new FEP Medicare prescription drug program, press two. If you are calling about your traditional pharmacy drug benefits, such as prescriptions filled at a pharmacy or specialty drug, please press three. For all other benefits, eligibility, or claims inquiries, please remain on the line."
Excerpt from a call with Blue Cross FEP
Wednesday, March 6, 2024 9:11 PM
In fact, much of this information on this page is superfluous because this Blue Cross FEP phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.

What are the hours and when should I call?

Blue Cross FEP operates the call center for this 800-848-9766 phone number 24 hours, 7 days. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 110 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Blue Cross FEP phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Blue Cross FEP staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Blue Cross FEP is Friday. The most busy day to call is Tuesday. Again, this is based on a sample of 110 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Thursday.

The best time to call Blue Cross FEP

In summation, the best day to call Blue Cross FEP is Friday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Blue Cross FEP staffs the call center well on Friday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.

Why Customers Call Blue Cross FEP

If you have time to do a bit of reading before you call Blue Cross FEP, we recommend you read over some of our problem-specific articles.

What is Blue Cross FEP?

Blue Cross FEP refers to Blue Cross Blue Shield's Federal Employee Program, which is a comprehensive healthcare coverage option designed exclusively for federal employees and their families. As the largest health benefits program for federal employees, it offers a wide network of doctors, hospitals, and specialists across the United States. Blue Cross FEP aims to provide access to quality healthcare services and offers various plans with comprehensive benefits, including preventive care, prescription drug coverage, and mental health services. Members have the flexibility to choose from multiple plan options to fit their specific needs and budget. Blue Cross FEP is committed to delivering personalized customer service, innovative health tools, and resources to ensure federal employees have access to affordable and dependable healthcare coverage.

Who is eligible for Blue Cross FEP?

Blue Cross FEP is available to federal employees and retirees who are eligible for the Federal Employees Health Benefits (FEHB) Program. This includes employees of the federal government, Postal Service, and certain corporations that participate in the FEHB Program. Eligible family members, such as spouses and children, can also enroll in Blue Cross FEP coverage. Additionally, certain temporary employees, annuitants, and members of Congress and their staff may also be eligible. Blue Cross FEP offers a comprehensive range of health insurance plans to accommodate the diverse needs of its eligible members. To determine eligibility and enrollment options, it is recommended to consult with the Blue Cross FEP website or contact their customer service for further information.

What is the cost of Blue Cross FEP coverage?

The cost of Blue Cross FEP coverage depends on various factors, such as the type of plan chosen, the coverage options selected, and the individual or family's specific needs. Blue Cross FEP offers a range of plans with varying levels of coverage and costs. Premiums for coverage are determined based on factors like the insured person's age, location, and the specific plan chosen. Additionally, out-of-pocket expenses, including deductibles, copayments, and coinsurance, may also apply. It is recommended to review the available plan options and their associated costs on the Blue Cross FEP website or contact their customer service for personalized quotes and further information on the exact cost of coverage.

Top Blue Cross FEP customer service problems

Click the link above to get answers to just about any Blue Cross FEP customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

More Blue Cross FEP Customer Service Contacts

There are of course other ways to contact Blue Cross FEP customer service besides the phone. Below we list the best ones, by medium.

Blue Cross FEP Customer Help Desk / Web Support

fepblue.org - Customer Service
Customer service web address
As a last, sometimes only, resort- Blue Cross FEP customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Blue Cross FEP's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Blue Cross FEP agent. This phone number is Blue Cross FEP's best phone number because 660 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-848-9766 include Get insurance, Make/Chase a claim, Coverage question, Overcharge/Strange charge, Renew coverage and other customer service issues. Rather than trying to call Blue Cross FEP first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Blue Cross FEP has 1 phone number. It's not always clear what is the best way to talk to Blue Cross FEP representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Blue Cross FEP. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Blue Cross FEP. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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