BlackBaud Customer Service
Phone Number & Contact Info
Q:
How do I talk to a live human at BlackBaud?
A:Calling this BlackBaud number should go right to a real human being. You can also use our free service that can talk to BlackBaud for you and report back. Q:
Does BlackBaud offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Wednesday, and the most busy day is Friday.
Q:
How long will I wait on hold?
A:We don't expect that you will have to wait to talk to a person. This is a direct line. You can skip the hold time for free. How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for BlackBaud below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this BlackBaud phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Calling this BlackBaud number should go right to a real human being
In fact, much of this information on this page is superfluous because this BlackBaud phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.
What are the hours and when should I call?
BlackBaud operates the call center for this 800-443-9441 phone number 24 hours, 7 days. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 18 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the BlackBaud call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this BlackBaud phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like BlackBaud staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call BlackBaud is Wednesday. The most busy day to call is Friday. Again, this is based on a sample of 18 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Thursday.
The best time to call BlackBaud
In summation, the best day to call BlackBaud is Wednesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that BlackBaud staffs the call center well on Wednesday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.
Why Customers Call BlackBaud
If you have time to do a bit of reading before you call BlackBaud, we recommend you read over some of our problem-specific articles.
What is BlackBaud?
BlackBaud is a leading software company specializing in providing technology solutions for nonprofits, schools, foundations, and other social good organizations. By offering a comprehensive suite of cloud-based tools, BlackBaud aims to empower these organizations to achieve their missions more effectively. Its software encompasses various areas such as fundraising, donor management, event management, financial management, marketing, and analytics. With over three decades of experience in the industry, BlackBaud understands the unique challenges faced by these organizations and strives to address them through innovative and secure technology solutions. The company's mission is to amplify the impact of the social good community by providing the necessary tools and support to nurture stronger connections with their constituents, drive engagement, and ultimately, make a lasting difference in the world.
What industries does BlackBaud serve?
BlackBaud serves a wide range of industries across the non-profit sector. Our comprehensive suite of software and services helps educational institutions, healthcare organizations, arts and cultural organizations, foundations, faith-based organizations, and social good organizations achieve their goals. We understand the unique needs and challenges faced by these industries and have tailored solutions to empower them. Whether it's fundraising and donor management, constituent engagement, financial management, marketing and communications, or analytics, BlackBaud has the expertise and tools to support the diverse needs of these industries. We are committed to helping our clients make a positive impact in their communities and providing them with the technology they need to thrive.
What is the pricing structure for BlackBaud products?
The pricing structure for BlackBaud products varies depending on the specific product and the needs of the organization. Due to the wide range of products and customization options available, BlackBaud offers flexible pricing models designed to fit different budgets and requirements. For specific pricing information, interested parties are encouraged to contact BlackBaud directly. The company's sales team can provide detailed information and work closely with organizations to determine the most suitable pricing plan. Additionally, Blackbaud offers demonstrations and trials for many of its products, allowing potential customers to explore the features and functionality before making a financial commitment.
Top BlackBaud customer service problems
Click the link above to get answers to just about any BlackBaud customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Conclusion and closing notes
This is BlackBaud's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a BlackBaud agent. This phone number is BlackBaud's best phone number because 108 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-443-9441 include Returns, Cancel order, Change order, Technical support, Track order and other customer service issues. Rather than trying to call BlackBaud first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, BlackBaud has 1 phone number. It's not always clear what is the best way to talk to BlackBaud representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for BlackBaud. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like BlackBaud. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.