What is the customer onboarding process like?

The customer onboarding process for BlackBaud is designed to ensure that new users are equipped with the knowledge and tools necessary to effectively utilize their solutions. Typically, it starts with an initial consultation where the specific needs and goals of the organization are discussed. This helps in tailoring the support and resources provided. Following this, users often participate in training sessions, which can be conducted through webinars or in-person meetings, depending on the preferences and requirements of the organization. These sessions cover a range of topics, including how to navigate the software, utilize various features, and implement best practices. Additionally, BlackBaud often provides access to documentation, user guides, and a knowledge base that can serve as valuable resources during the onboarding phase. Continuous support may also be available through dedicated customer service teams, ensuring users have assistance as they become familiar with the software. For more specific details, users might consider referring to the current BlackBaud website for updated onboarding resources and contact information.