Big Fish Games is a casual gaming company best known for online games such as Cooking Craze and Toy Story Drop. As a major games developer, it is not surprising that Big Fish Games receives a lot of customer service requests.
It should be noted that Big Fish Games does not offer phone-based customer support. Instead, Big Fish Games players need to submit customer service requests via the company's website.
Why Do People Contact Big Fish Games Customer Support?
People contact Big Fish Games customer support for a range of reasons, including:
Best Practices for Contacting Big Fish Games Customer Service
There are several things that you can do to help ensure that your request for Big Fish Games customer service is handled quickly and professionally:
How do Consumers Feel About Contacting Big Fish Games Customer Service?
Many people are very unhappy that Big Fish Games customer service does not provide phone-based service or a live chat option. Some customers report delays in getting a response from Big Fish Games.
In 2014, Big Fish Games attracted media attention from users who claimed that the company had erroneously charged them for services that they didn't know they were signing up for. Eventually, these problems were cleared up and there haven't been any similar problems over the past few years.
What Kind of Issues can Big Fish Games Customer Service Representative Resolve?
Big Fish Games customer service can resolve most customer issues including problems with billing and subscription fees, hacked accounts and troubleshooting technical problems.
What Can't Be Resolved by Big Fish Games Customer Service?
If there is an incompatibility between a Big Fish Games game and your device or operating system, there is generally very little that a customer service agent can do to resolve it. It will be up to you to address the problem on your own.
What Should You Do If You Have an Unsuccessful Call with Big Fish Games?
If you receive an email from Big Fish Games and feel as though your question was not answered or your case was not resolved, don't give up. You may still have options.
First, review your correspondence with Big Fish Games. You may be able to identify an area of misunderstanding or miscommunication.
Next, write back. Note the areas of contention that you believe the customer service representative missed and, if necessary, explain your concern again. You may also want to attach additional documentation.
If writing back does not resolve your case, and your case involved a billing issue, contact your credit or debit card issuer. You may be able to secure a refund if you feel that Big Fish Games charged your card inappropriately.
This is Big Fish Games's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Big Fish Games agent. This phone number is Big Fish Games's Best Phone Number because 3,696 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 206-213-5753 include Account Access, Banned Account, Dispute a Charge, Account Not Updating, In Game Problem and other customer service issues. Rather than trying to call Big Fish Games first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via web or phone. In total, Big Fish Games has 1 phone number. It's not always clear what is the best way to talk to Big Fish Games representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
While 206-213-5753 is Big Fish Games's best toll-free number, there are 2 total ways to get in touch with them. The next best way to talk to their customer support team may just be to tell GetHuman about your issue and let us try to find the best way to contact them or find help for that particular issue. Besides calling, the next favorite option for customers looking for help is via Online Help for Customer Service. If you think this information is inaccurate or know of other ways to contact Big Fish Games please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for Big Fish Games.
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