Big Fish Games Phone Number

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Customer service
Current Wait: 4 mins (3m avg)
Hours: 24 hours, 7 days; best time to call: 9:30am
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Reasons customers like you called recently

Dear Big Fish:**I am writing about a game called Frozen Hearts for iPad. First of all...
I tried to install games from big fish games game manager and I keep getting access vio...
I never signed up for this nor did I order it and I've been charged for it for * or mor...
I got a new phone*I tried to contact you *It says:**I don’t have the eligibility to com...
I can’t buy chips with app
I used to have an account and purchased tons of games. I recently created a new account...
I purchased a game that was not compatible with my system since I have a Mac computer...
Fairway Solitaire Blast by Big Fish. I have tried purchasing coins. The purchase says...
fanasy mozaics games and clearit games visual disappears and I cannot get it back
In **** and ****, I bought several games over the Big Fish website. Last time I went to...
Have purchased both Puzzle Pieces - Sweet Times and Fables Mosaic--Little Red Riding Ho...
Big Fish Casino. I was playing Diamond Sevens at *K per spin on auto. I fell asleep a...
My Friend ******** where is my April bonus I paid $*** in April but did not get my mont...
I couldn't get into my old account, and i own maybe **. games that i have bought over t...
My account has been temporarily suspended for no reason and I would to play my game I'v...
See more recent reasons for calling

Help me with my issue

Our Editor's Notes on Big Fish Games's Phone-Based Customer Care

Big Fish Games is a casual gaming company best known for online games such as Cooking Craze and Toy Story Drop. As a major games developer, it is not surprising that Big Fish Games receives a lot of customer service requests.

It should be noted that Big Fish Games does not offer phone-based customer support. Instead, Big Fish Games players need to submit customer service requests via the company's website.

Why Do People Contact Big Fish Games Customer Support?

People contact Big Fish Games customer support for a range of reasons, including:

  • Technical support
  • Help with online purchases
  • Subscription billing issues
  • Reporting account hacks

Best Practices for Contacting Big Fish Games Customer Service

There are several things that you can do to help ensure that your request for Big Fish Games customer service is handled quickly and professionally:

  • Visit Big Fish Games' customer support page and complete the customer support form.
  • If you have screenshots or other documentation that supports your case, be sure to attach it to your submission. It is very important that you provide as much detail as possible in your submission, as the customer service agent will need these details to research and resolve your case.
  • After submission, check your email box for a confirmation notice. If you can't find the confirmation notice, check your spam folder.
  • It can take up to 72 hours to receive a response from Big Fish Games customer service.
  • If you don't receive a response within the allotted time and you have checked your spam folder for messages from Big Fish Games, reply to the confirmation email that you received when you first contacted Big Fish Games. Do not open a new support ticket.

How do Consumers Feel About Contacting Big Fish Games Customer Service?

Many people are very unhappy that Big Fish Games customer service does not provide phone-based service or a live chat option. Some customers report delays in getting a response from Big Fish Games.

In 2014, Big Fish Games attracted media attention from users who claimed that the company had erroneously charged them for services that they didn't know they were signing up for. Eventually, these problems were cleared up and there haven't been any similar problems over the past few years.

What Kind of Issues can Big Fish Games Customer Service Representative Resolve?

Big Fish Games customer service can resolve most customer issues including problems with billing and subscription fees, hacked accounts and troubleshooting technical problems.

What Can't Be Resolved by Big Fish Games Customer Service?

If there is an incompatibility between a Big Fish Games game and your device or operating system, there is generally very little that a customer service agent can do to resolve it. It will be up to you to address the problem on your own.

What Should You Do If You Have an Unsuccessful Call with Big Fish Games?

If you receive an email from Big Fish Games and feel as though your question was not answered or your case was not resolved, don't give up. You may still have options.

First, review your correspondence with Big Fish Games. You may be able to identify an area of misunderstanding or miscommunication.

Next, write back. Note the areas of contention that you believe the customer service representative missed and, if necessary, explain your concern again. You may also want to attach additional documentation.

If writing back does not resolve your case, and your case involved a billing issue, contact your credit or debit card issuer. You may be able to secure a refund if you feel that Big Fish Games charged your card inappropriately.

Customer Number 206-213-5753 - by the Numbers

Phone number to dial206-213-5753
Call-back availableNO
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hours24 hours, 7 days
Best time to dial9:30am
Navigate phone maze to a humanPress 0
Average wait
Current wait4
Rank (among phone numbers)1
Rank (overall)2
Alternate methodsweb, phone
Quality of communication94%
Quality of help82%
Customer votes457
Information last updatedWed May 12 2021 08:00:00 GMT+0000 (Coordinated Universal Time)

Big Fish Games's Best Toll-Free/800 Customer Phone Number

This is Big Fish Games's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Big Fish Games agent. This phone number is Big Fish Games's Best Phone Number because 3,696 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 206-213-5753 include Account Access, Dispute a Charge, Account Not Updating, In Game Problem, Banned Account and other customer service issues. Rather than trying to call Big Fish Games we recommend you tell us what issue you are having and then possibly contact them via web or phone. In total, Big Fish Games has 1 phone number. It's not always clear what is the best way to talk to Big Fish Games representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contacting Big Fish Games - by phone or otherwise

While 206-213-5753 is Big Fish Games's best toll-free number, there are 2 total ways to get in touch with them. The next best way to talk to their customer support team, according to other Big Fish Games customers, is by telling GetHuman about your issue above and letting us find somebody to help you. Besides calling, the next favorite option for customers looking for help is via Online Help for Customer Service. If you think this information is inaccurate or know of other ways to contact Big Fish Games please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for Big Fish Games.

What is GetHuman's Relationship to Big Fish Games?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Big Fish Games. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. If you look at our WalMart Phone Number page, you can see an example of those free calling mechanisms and tips shared by other customers. Or take a look at the Costco Phone Number page. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies like WalMart or Costco. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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Big Fish Games Contact Info

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