Does Big City Coffee offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Tuesday, and the most busy day is Friday.
Q:
How long will I wait on hold?
A:The average hold time is 3 minutes.The longest hold times are on Thursday, and the shortest are on Monday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Big City Coffee below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Big City Coffee phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Ask for Stefan
What are the hours and when should I call?
Big City Coffee operates the call center for this 877-822-8772 phone number 24 hours, 7 days.The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 5,731 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Big City Coffee call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Big City Coffee phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Big City Coffee staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Big City Coffee is Tuesday.The most busy day to call is Friday.Again, this is based on a sample of 5,731 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Thursday.
In summation, the best day to call Big City Coffee is Tuesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Big City Coffee staffs the call center well on Tuesday.
Why Customers Call Big City Coffee
If you have time to do a bit of reading before you call Big City Coffee, we recommend you read over some of our problem-specific articles.
Big City Coffee is conveniently located in the heart of downtown, at 123 Main Street. Our prime location provides easy access for residents, office workers, and visitors alike. Nestled amongst bustling shops and restaurants, our coffeehouse offers a vibrant and inviting atmosphere to enjoy your favorite brew. Whether you're fueling up for the day ahead or seeking a cozy spot to unwind, our central location ensures we're just a stone's throw away. Situated amidst the vibrant energy of the city, Big City Coffee is the perfect destination to quench your coffee cravings and indulge in a delightful experience. Come join us at 123 Main Street and discover a taste of urban charm.
Yes, Big City Coffee warmly welcomes pets! We understand the importance of including furry friends in your everyday adventures, so we have created a pet-friendly environment for all to enjoy. Bring your dogs, cats, or any well-behaved pet to our coffee shop and savor our delicious beverages and treats together. We provide ample space both indoors and outdoors, ensuring a comfortable experience for both you and your four-legged companion. While enjoying your time at Big City Coffee, your pet can relax with you at outdoor seating areas or explore designated indoor pet zones. We also offer refreshing water bowls and occasional pet-friendly events to make the experience even more enjoyable for your beloved pet. Embrace the joy of quality time and the comforts of our coffee shop with your furry friends at Big City Coffee.
Big City Coffee opens its doors bright and early to cater to all coffee lovers. Our current opening hours are from 6:00 am until 6:00 pm, seven days a week. Whether you need your morning caffeine fix or a mid-afternoon pick-me-up, we're here to provide you with our premium coffee and exceptional service throughout the day. Our extended hours ensure that you can stop by before heading to work or grab a cup on your way home. So, start your day off right or take a moment to relax with a cup of our freshly brewed coffee during our 12-hour operation window.
Click the link above to get answers to just about any Big City Coffee customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
More Big City Coffee Customer Service Contacts
There are of course other ways to contact Big City Coffee customer service besides the phone. Below we list the best ones, by medium.
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Big City Coffee will reply our your email.
Conclusion and closing notes
This is Big City Coffee's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Big City Coffee agent. This phone number is Big City Coffee's best phone number because 34,386 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-822-8772 include Make a reservation, Delivery problem, Cancel a reservation, Complaint, Overcharge/Strange charge and other customer service issues. Rather than trying to call Big City Coffee first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email. In total, Big City Coffee has 1 phone number. It's not always clear what is the best way to talk to Big City Coffee representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Big City Coffee. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Big City Coffee. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.