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Belk Customer Service

Phone Number & Contact Info

Belk's Best Phone Number

800-669-6550
Toll-free·Calls Customer Service·Most popular Belk number
Q:

How do I talk to a live human at Belk?

A:Press 0# each time it asks for an account number or social security number, then say "Customer Service" until transferred
Q:

Does Belk offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Sunday, and the most busy day is Friday.
Q:

How long will I wait on hold?

A:The average hold time is 33 minutes. The longest hold times are on Friday, and the shortest are on Monday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Belk phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 0# each time it asks for an account number or social security number, then say "Customer Service" until transferred
Below are some clips we've found from Belk's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

They may ask your reason for calling (instead of a menu)

"This entire call will be recorded and monitored.
Thank you for calling Synchrony Bank. This call is being recorded.
This is Mary. How can I help you?"
Excerpt from a call with Belk
Monday, April 22, 2024 8:38 PM

They may ask you to enter information with the dial pad

"Let's try that one more time. Please say your account or card number or enter them using your phone keypad."
Excerpt from a call with Belk
Tuesday, January 2, 2024 5:00 PM

They may ask you to say or enter information

"Thank you for calling Belk Rewards credit services. First thing, let's bring up your account. Please say or enter your account or card number."
Excerpt from a call with Belk
Tuesday, January 2, 2024 5:00 PM

What are the hours and when should I call?

Belk operates the call center for this 800-669-6550 phone number 24 hours, 7 days. The short answer is that you should call on a Tuesday. This observation and the following section are based on analysis of a sample set of 279 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Belk phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Belk staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Belk is Sunday. The most busy day to call is Friday, which averages 170% more phone calls by comparison. Again, this is based on a sample of 279 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Fri
Busiest
Sat

The shortest wait on hold

We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Friday.

The best time to call Belk

In summation, the best day to call Belk is Tuesday.

Why Customers Call Belk

If you have time to do a bit of reading before you call Belk, we recommend you read over some of our problem-specific articles.

What is Belk's return policy?

Belk offers a customer-friendly return policy to ensure your satisfaction with our products. If you decide to return an item, you have 180 days from the date of purchase to return it for a full refund or exchange. The item should be in its original condition, with all tags attached, and accompanied by the receipt or packing slip. However, certain items like jewelry, special occasion dresses, and electronics have different return timeframes and restrictions. Please note that returns made without a receipt will be accepted as store credit at the lowest selling price. Belk also offers free returns by mail or in-store, providing you with flexibility. For a smooth and hassle-free return process, we recommend contacting our customer service or visiting our website for further guidance.

What is Belk's price match policy?

Belk's price match policy allows customers to request a price adjustment if they find a lower price on the same item within 7 days of purchase. The item must be in stock and sold by a direct competitor, excluding marketplaces and third-party sellers. The request can be made in-store or online by contacting customer service. The customer must provide proof of the lower price, such as a current advertisement or website link. Belk will verify the price and process a refund for the difference to the original form of payment. This policy ensures that customers always get the best value for their purchase at Belk, promoting customer satisfaction and loyalty.

What payment methods does Belk accept?

Belk accepts a variety of payment methods to provide convenient shopping options for customers. You can make purchases using major credit cards, including Visa, Mastercard, American Express, and Discover. Moreover, Belk also accepts payments through digital wallets such as Apple Pay and Google Pay, allowing for secure and seamless transactions from compatible devices. In addition to these options, Belk offers the Belk Rewards credit card, which provides exclusive benefits and rewards for cardholders. With this range of payment methods, Belk ensures flexibility and accessibility for customers to complete their transactions hassle-free either online or in-store.

Top Belk customer service problems

Click the link above to get answers to just about any Belk customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Belk, and their purpose. Are any of these similar to the reason you are trying to call?
Incorrect address on order: "I just got the confirmation, and they have the incorrect address to where the order is going."
- From a call lasting 1m 14s , May 25, 2024 12:46 AM
Inquiring about purchasing mugs: "I was looking for Noritake Colorwave mugs in clay color and wanted to know if I could purchase just one."
- From a call lasting 10m 33s , May 6, 2024 9:05 PM
Paying Belk bill: "I was calling to pay my Belk bill."
- From a call lasting 2m 8s , Apr 22, 2024 8:38 PM
Issues with Belk card activation: "I received an email saying that I should activate my belt card, which, unfortunately, until now, I don't have the card."
- From a call lasting 4m 48s , Apr 1, 2024 7:15 PM
Making international payment: "I'm out of the country, and I'd like to make a payment that's due today."
- From a call lasting 6m 54s , Mar 23, 2024 1:27 PM
Checking rewards points: "I just want to see if I've got a."
- From a call lasting 8m 27s , Mar 14, 2024 8:25 PM
Relationship issue: "Confused about who she's sleeping with on different nights."
- From a call lasting 1m 5s , Mar 14, 2024 7:05 PM
Account assistance: "Can you see if you can find my account?"
- From a call lasting 1m 49s , Mar 8, 2024 5:42 PM
Assistance with online order: "There is a dress in my shopping cart online that I want to get because I just got on here, and one of the dresses that I was holding on my shopping cart has gotten gone."
- From a call lasting 13m 13s , Feb 5, 2024 1:00 AM
Making payment inquiry: "Well, I'd like to talk to someone about making a payment is what I'm calling about."
- From a call lasting 13m 17s , Feb 2, 2024 12:48 AM

More Belk Customer Service Contacts

There are of course other ways to contact Belk customer service besides the phone. Below we list the best ones, by medium.

Belk Customer Service Live Chat

belk.com - Customer Service
Click "Start Chat" on the right
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Belk provides this option.

Belk Customer Email Addresses

Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Belk will reply our your email.

Belk Customer Help Desk / Web Support

belk.com - Customer Service
Online customer service support
As a last, sometimes only, resort- Belk customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Belk's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Belk agent. This phone number is Belk's best phone number because 1,326 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-669-6550 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Belk first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or chat or email or web. In total, Belk has 1 phone number. It's not always clear what is the best way to talk to Belk representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Belk. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Belk. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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