Bank of Scotland Customer Service

Phone Number & Contact Info

Bank of Scotland's Best Phone Number

Calls Customer Service·Most popular Bank of Scotland number

How do I talk to a live human at Bank of Scotland?

A:Press # at each prompt.

Does Bank of Scotland offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Wednesday, and the most busy day is Friday.

How long will I wait on hold?

A:The average hold time is 3 minutes. The longest hold times are on Monday, and the shortest are on Friday. How is this calculated?

Bank of Scotland Customer Phone Numbers

Customer Service

24 hours, 7 days · Press * 0 to get straight thru ·

Customer Service

+44 845 604 5494
24 hours, 7 days · Press option 1 for Fraud Department ·

Customer Service

24 hours, 7 days · Calling this Bank of Scotland number should go right to a real human being ·

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Bank of Scotland phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press # at each prompt.

What are the hours and when should I call?

Bank of Scotland operates the call center for this 0845-7213141 phone number 24 hours, 7 days. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 157 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Bank of Scotland phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Bank of Scotland staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Bank of Scotland is Wednesday. The most busy day to call is Friday. Again, this is based on a sample of 157 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Monday.

The best time to call Bank of Scotland

In summation, the best day to call Bank of Scotland is Wednesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Bank of Scotland staffs the call center well on Wednesday.

Why Customers Call Bank of Scotland

If you have time to do a bit of reading before you call Bank of Scotland, we recommend you read over some of our problem-specific articles.

Does Bank of Scotland offer mortgage services?

Yes, Bank of Scotland does offer mortgage services. Whether you are a first-time homebuyer or looking to remortgage, Bank of Scotland can assist you in finding the right mortgage option to suit your needs. Our experienced mortgage advisors are available to guide you through the process and provide personalized advice. We offer a range of mortgage products with competitive rates, flexible terms, and various repayment options. With Bank of Scotland, you can benefit from our online mortgage calculator, which helps you estimate your monthly repayments and determine your borrowing limits. We are committed to making the mortgage process clear and transparent, ensuring a smooth and efficient experience for our customers. Contact us today to discuss your mortgage requirements and explore the options available at Bank of Scotland.

Is there an annual fee for Bank of Scotland Credit Cards?

No, Bank of Scotland Credit Cards do not charge an annual fee. We understand the importance of transparent and cost-effective financial services, which is why we have ensured that our credit cards are fee-free. At Bank of Scotland, we strive to provide exceptional value to our customers by offering a wide range of benefits, including competitive interest rates, flexible repayment options, and added perks that suit different lifestyles. With our credit cards, you can experience the convenience and security of cashless transactions without worrying about any annual charges. We are committed to helping you manage your finances efficiently while saving you money, so you can make the most of your banking experience.

What is the interest rate for Bank of Scotland Credit Cards?

The interest rates for Bank of Scotland Credit Cards vary depending on the specific card and individual's creditworthiness. Bank of Scotland offers a range of credit cards with different features and interest rates. The exact interest rate applicable to a particular credit card will be provided at the time of application and can be found in the terms and conditions of the card. The interest rates are typically representative of the market standards and are subject to change. It is advisable to review the specific card details or contact Bank of Scotland directly for the most up-to-date information on interest rates associated with their credit cards.

Top Bank of Scotland customer service problems

Click the link above to get answers to just about any Bank of Scotland customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

Conclusion and closing notes

This is Bank of Scotland's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Bank of Scotland agent. This phone number is Bank of Scotland's best phone number because 942 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 0845-7213141 include Setup an account, Question, Complaint and other customer service issues. Rather than trying to call Bank of Scotland first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Bank of Scotland has 4 phone numbers. It's not always clear what is the best way to talk to Bank of Scotland representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Bank of Scotland. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Bank of Scotland. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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