Bank of Scotland Customer Service Issues

Hello, I am looking to apply for PPI from Bank of Scotland. I have been a Bank of Scotland customer for over 8 years, with a Bank of Scotland Loan of £[redacted] and a Bank of Scotland Credit Card with a limit of £[redacted]. Can you please advise if I can apply for a refund on PPI with Bank of Scotland? Additionally, I have a HSBC credit card with a balance of £[redacted], a Virgin Credit Card with a limit of £[redacted], an Ocean Credit Card with a balance of £[redacted], and an MBNA Credit Card with a balance of £[redacted]. Would I be able to get a refund on PPI from these institutions as well? Thank you for your assistance. Best regards, Bernadett Nagy

Yesterday, on Thursday, October 4th, I visited the Uddingston branch and encountered some new procedures in place. With only one bank teller available, a male employee and a woman with a tablet offered their assistance. Despite their attempts to help, I had to insist on waiting for the teller as I needed to pay my credit card bill which requires in-person payment each month. When I finally approached the teller, the woman with the tablet interjected, suggesting I could have conducted my business through her. I found her persistence and intrusiveness off-putting and unnecessary, especially considering I was following the traditional method I have always used. I left the encounter feeling frustrated by her approach and interference in my transaction. A gentle reminder about respecting customers' preferences and privacy might improve future interactions at the branch.

I kindly request a backdated statement from 09/12/[redacted]. My name is Wayne Halliwell, and I reside at [redacted] Clock Face Road, St. Helen, WA94TZ. Due to severe mental health issues requiring ongoing financial assistance, I received a backdated claim for PIP on 12/12/[redacted] in the amount of £[redacted]. Unfortunately, there was unauthorized telebanking activity on my account. I am unable to provide my account number but can share my sort code 16-22-25. I am in need of this statement urgently. I have notified my support worker and safeguarding team, but further details are necessary to address this matter. My email address is [redacted] Your prompt assistance is greatly appreciated. Thank you.

Yesterday, I brought properly bagged coins to my local BOS branch. The teller refused to accept some of the bags even though I had a note in each bag specifying the exact amount with no mix of coins. As I handle banking for my local church, I am knowledgeable about the correct procedures. Instead, the teller directed me to take the coins to the post office. I understand that the local branch is closing in February, but with this kind of service, it's not surprising. I have been a customer of BOS for 57 years, ever since we got married, but now I am contemplating switching banks.

I am inquiring about a property being sold by the Bank of Scotland due to repossession. The previous owner subdivided the land before repossession, leaving the property landlocked. We need to determine if the bank, as the current owner, is open to helping us secure an easement of necessity or prescriptive rights for access to the property since it has been there for over [redacted] years, with the only access through the son's driveway. I would appreciate guidance on whom to contact at Bank of Scotland regarding this matter. We have already paid a 10% deposit of the agreed price, and it is crucial for us to resolve the access issue to avoid losing this investment. The assistance of the bank, as the current owner, could expedite this process.

Dear Customer Service, I wanted to share a recent experience when I lost my wallet while at the local shops. Thankfully, a kind shopkeeper had it and returned it to me with all the contents untouched, including my money, debit card, and personal papers. To be safe, I immediately contacted BOS at 0[redacted] to report the incident. I changed all my online banking details and had my debit card canceled and reissued. Both the bank employee and I didn't notice any unusual activities on my account. I believe I have taken all the necessary precautions. Thank you, H.N. Taylor

I called last week to request paper statements to be sent out. I received them today, but unfortunately, they are not the correct dates. Instead of the dates I specified (from the 27th of Nov to present), the statement covers the period from the 27th of Oct to the 17th of Dec. I am quite disappointed by this as I stressed the time sensitivity of the request during the call. It has already been over 5 working days, which is not ideal. I would appreciate it if you could send the correct statements promptly via first-class mail, as any further delay could result in financial consequences. Thank you.

Hello, as an international student who graduated from the University of Glasgow last year and returned home, I am having trouble accessing my Bank of Scotland account due to issues with the verification code. Even though I know my username and password, I cannot proceed without the phone verification code, which I can't receive on my UK phone number now that I am back in China. Initially, I used my fingerprint on my Android phone to log in, but since changing phones, the app requires a password first. I am seeking assistance on alternative methods of logging in, such as using an email verification code instead. My bank details are as follows: Bank Name: Bank of Scotland Account Holder's Name: Zhouyu Ou Account Number: [redacted] Sort Code: 80-46-95 IBAN Code: GB41BOFS[redacted][redacted] SWIFT CODE: BOFSGBS1121 BIC: BOFSGBS1121 Bank Address: [redacted] Byres Rd, Hillhead, Glasgow G12 8SW Thank you, Zhouyu

Hello, I am Franz Q., and I have been using internet banking at BoS for many years under the username [redacted]. Today, I encountered an issue trying to log in. An error message displayed saying my username is not in the correct format. I attempted multiple times, and I can confirm that I entered my username correctly each time. It appears that my username is no longer recognized. Can you assist me in regaining access to my BoS account? Thank you.

I am facing issues with my online banking, and the customer service advisors are providing conflicting information regarding a fraud transaction. I also experienced overcharging due to lack of knowledge during an international call. Despite multiple requests in the last three months, I have not received the online banking code. Customer service representatives seem unable to assist without the generated question from a letter I have not received, making the process frustrating and time-consuming. The lack of understanding and prolonged wait times have caused mental stress.

Hello, I am writing from Ecuador. I am facing an issue with a buyer regarding a transaction. The buyer initially listed an item for $1,[redacted] USD, which I negotiated down to $1,[redacted] USD, and we communicated through email. I received an email from a sender claiming to be from Scotland Bank, with the subject "*Electronic Online Payment^ From Tobias Zape Has Been Approved ✔" stating that I need to pay $[redacted] USD to activate the money in my bank account. I declined to pay this fee as it seemed suspicious, especially since I hadn't received any notification from my bank. The buyer then threatened to report me to the FBI if I didn't comply. I am unsure if this transaction is legitimate or a scam, and I am worried about the information I have provided. Thank you for any assistance you can provide.