Bank of America BillPay Customer Service

Phone Number & Contact Info

Bank of America BillPay's Best Phone Number

Toll-free·Calls Customer Service·Most popular Bank of America BillPay number

How do I talk to a live human at Bank of America BillPay?

A:Repeat, "Representative," then don't press anything, wait until you are transferred.

Does Bank of America BillPay offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Monday, and the most busy day is Tuesday.

How long will I wait on hold?

A:The average hold time is 3 minutes. The longest hold times are on Tuesday, and the shortest are on Wednesday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Bank of America BillPay phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Repeat, "Representative," then don't press anything, wait until you are transferred.
Here is how our research team describes the way the Bank of America BillPay phone system greets you: How may I assist you today?
Below are some clips we've found from Bank of America BillPay's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

They may ask you to say or enter information

"Thank you for calling Bank of America BillPay.
Your call may be monitored and recorded. How may I assist you today?
You can say things like bill pay, add a new payee to bill pay, online banking, or add a new bank account."
Excerpt from a call with Bank of America BillPay
Friday, January 26, 2024 7:13 AM

What are the hours and when should I call?

Bank of America BillPay operates the call center for this 877-800-1727 phone number 24 hours, 7 days. The short answer is that you should call on a Monday. This observation and the following section are based on analysis of a sample set of 138 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Bank of America BillPay phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Bank of America BillPay staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Bank of America BillPay is Monday. The most busy day to call is Tuesday. Again, this is based on a sample of 138 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Tuesday.

The best time to call Bank of America BillPay

In summation, the best day to call Bank of America BillPay is Monday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Bank of America BillPay staffs the call center well on Monday.

Why Customers Call Bank of America BillPay

If you have time to do a bit of reading before you call Bank of America BillPay, we recommend you read over some of our problem-specific articles.

Is Bank of America BillPay secure?

Yes, Bank of America BillPay is secure. We prioritize the safety and privacy of our customers' information. We utilize advanced encryption and authentication technologies to protect your personal and financial details. Our online banking platform employs multi-layered security measures, including firewalls and monitoring systems, to safeguard against unauthorized access. Additionally, we offer a secure sign-in process with unique security questions and multifactor authentication to verify your identity. Bank of America also works diligently to stay ahead of evolving security threats by regularly updating our systems and investing in the latest security technologies. You can confidently use Bank of America BillPay, knowing that your financial transactions are protected with robust security measures in place.

What are the fees associated with using Bank of America BillPay?

Bank of America BillPay provides a convenient and efficient way to manage your bills. The good news is that BillPay is typically free for most customers. As a Bank of America checking account holder, there are no monthly subscription fees to access BillPay. You can schedule one-time or recurring payments, with the flexibility to choose the timing that works best for you. However, it is important to note that certain expedited payment options may carry a fee, depending on the speed and timing of the payment. Additionally, if you exceed the limit on the number of payments or the dollar amount for a specific timeframe, you may be charged an excessive use fee. For more information on fees and charges specific to your account, please refer to our fee schedule or contact our customer service representatives who will be happy to assist you.

Does Bank of America BillPay support international payments?

No, Bank of America BillPay does not support international payments. This service is designed for making payments to individuals and businesses within the United States. It allows you to pay bills, schedule recurring payments, and track your payment history conveniently. However, for international payments, Bank of America offers other options such as wire transfers, foreign currency exchanges, and international drafts. These services come with specific requirements and fees, which can be obtained by contacting Bank of America's customer support or visiting a local branch. It is important to consider the available international payment methods offered by the bank to ensure secure and reliable transactions.

Top Bank of America BillPay customer service problems

Click the link above to get answers to just about any Bank of America BillPay customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Bank of America BillPay, and their purpose. Are any of these similar to the reason you are trying to call?
Bill pay assistance: "I need help with BillPay as I am moving."
- From a call lasting 2m 48s , Jan 26, 2024 6:42 PM
Debit card inquiry: "I have the debit card number, but I don't have a checking account with that."
- From a call lasting 2m 35s , Jan 26, 2024 7:13 AM

More Bank of America BillPay Customer Service Contacts

There are of course other ways to contact Bank of America BillPay customer service besides the phone. Below we list the best ones, by medium.

Bank of America BillPay Customer Help Desk / Web Support - Customer Service
Online customer service support
As a last, sometimes only, resort- Bank of America BillPay customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Bank of America BillPay's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Bank of America BillPay agent. This phone number is Bank of America BillPay's best phone number because 828 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-800-1727 include Setup an account, Question, Complaint and other customer service issues. Rather than trying to call Bank of America BillPay first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Bank of America BillPay has 1 phone number. It's not always clear what is the best way to talk to Bank of America BillPay representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Bank of America BillPay. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Bank of America BillPay. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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