Bancolombia Customer Service

Phone Number & Contact Info

Bancolombia's Best Phone Number

Toll-free·Calls Customer Service·Most popular Bancolombia number

How do I talk to a live human at Bancolombia?

A:Keep pressing 0

Does Bancolombia offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 9am-5pm EST. The least busy day is Monday, and the most busy day is Tuesday.

How long will I wait on hold?

A:The average hold time is 2 minutes. The longest hold times are on Monday, and the shortest are on Friday. How is this calculated?

Bancolombia Customer Phone Numbers

Corporate Offices

24 hours, 7 days · Calling this Bancolombia number should go right to a real human being ·

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Bancolombia phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Keep pressing 0

What are the hours and when should I call?

Bancolombia operates the call center for this 866-379-9714 phone number Mon-Fri 9am-5pm ET. The short answer is that you should call on a Monday. This observation and the following section are based on analysis of a sample set of 54 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Bancolombia phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Bancolombia staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Bancolombia is Monday. The most busy day to call is Tuesday, which averages 217% more phone calls by comparison. Again, this is based on a sample of 54 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Monday.

The best time to call Bancolombia

In summation, the best day to call Bancolombia is Monday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Bancolombia staffs the call center well on Monday.

Why Customers Call Bancolombia

If you have time to do a bit of reading before you call Bancolombia, we recommend you read over some of our problem-specific articles.

What are the different types of accounts offered by Bancolombia?

Bancolombia offers a variety of accounts to suit individual financial needs. The bank provides a range of options, including savings accounts, checking accounts, and investment accounts. Savings accounts are designed for customers looking to accumulate funds over time, offering competitive interest rates and easy access to funds. Checking accounts are ideal for day-to-day transactions, with features such as debit cards and online banking. Bancolombia also offers investment accounts, enabling customers to grow their wealth through various investment strategies. Additional account options include youth accounts for young customers, pension accounts for retirees, and specialized accounts for businesses. With a diverse range of account types, Bancolombia caters to the specific requirements of its customers, whether they are saving, spending, or investing.

Is there a mobile app for Bancolombia banking?

Yes, Bancolombia offers a mobile banking app that allows you to access your accounts and perform various banking transactions conveniently from your mobile device. With the Bancolombia mobile app, you can check your account balance, view transaction history, transfer funds between accounts, pay bills, and manage your credit cards. The app also provides you with additional features such as locating ATMs and branches, accessing customer service chat, and receiving personalized financial advice. It is available for download on both Android and iOS devices, ensuring easy and secure access to your Bancolombia banking services anytime and anywhere. Stay connected to your finances on the go with the Bancolombia mobile app.

Top Bancolombia customer service problems

Click the link above to get answers to just about any Bancolombia customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Bancolombia, and their purpose. Are any of these similar to the reason you are trying to call?
Assistance with document verification: "Let's verify your identity. Verify your location. Enter your details."
- From a call lasting 57m 2s , Jun 27, 2024 5:38 PM
Account unblocking request: "I need to unblock the account, was told to call."
- From a call lasting 24m 27s , Feb 6, 2024 5:09 PM

Conclusion and closing notes

This is Bancolombia's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Bancolombia agent. This phone number is Bancolombia's best phone number because 2,430 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-379-9714 include Setup an account, Question, Complaint and other customer service issues. Rather than trying to call Bancolombia first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Bancolombia has 2 phone numbers. It's not always clear what is the best way to talk to Bancolombia representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Bancolombia. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Bancolombia. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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