BNSF Railway Customer Service

Phone Number & Contact Info

BNSF Railway's Best Phone Number

Toll-free·Calls Customer Service·Most popular BNSF Railway number

How do I talk to a live human at BNSF Railway?

A:Calling this BNSF Railway number should go right to a real human being

Does BNSF Railway offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Wednesday, and the most busy day is Thursday.

How long will I wait on hold?

A:We don't expect that you will have to wait to talk to a person. This is a direct line. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this BNSF Railway phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Calling this BNSF Railway number should go right to a real human being
Below are some clips we've found from BNSF Railway's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thank you for calling the BNSF Railway. If this is an emergency, say emergency. Otherwise, please say the first and last name of the person or the name of the department you wish to reach. One moment, please. Please hold. Your call will be answered in the order it was received."
Excerpt from a call with BNSF Railway
Thursday, June 6, 2024 7:38 PM
In fact, much of this information on this page is superfluous because this BNSF Railway phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.

What are the hours and when should I call?

BNSF Railway operates the call center for this 800-795-2673 phone number 24 hours, 7 days. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 99 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this BNSF Railway phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like BNSF Railway staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call BNSF Railway is Wednesday. The most busy day to call is Thursday, which averages 300% more phone calls by comparison. Again, this is based on a sample of 99 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Thursday.

The best time to call BNSF Railway

In summation, the best day to call BNSF Railway is Wednesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that BNSF Railway staffs the call center well on Wednesday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.

Why Customers Call BNSF Railway

If you have time to do a bit of reading before you call BNSF Railway, we recommend you read over some of our problem-specific articles.

What locations does BNSF Railway serve?

BNSF Railway serves a vast network of locations throughout North America. With its extensive rail network spanning 32,500 miles across 28 states in the United States and three Canadian provinces, BNSF reaches major cities, industrial hubs, agricultural regions, and key markets. This includes major metropolitan areas such as Chicago, Los Angeles, Seattle, Houston, and many others. Additionally, BNSF connects with multiple ports, providing efficient access to international trade. Its comprehensive reach enables the transportation of diverse commodities, including consumer goods, agricultural products, energy resources, and industrial materials. From coast to coast, BNSF Railway plays a crucial role in facilitating trade, transportation, and economic development across its far-reaching network.

Does BNSF Railway offer intermodal services?

Yes, BNSF Railway offers intermodal services. With a robust intermodal network, BNSF Railway provides customers with a reliable and efficient solution for transporting goods through a combination of rail and truck transportation. Intermodal services offered by BNSF Railway include a wide range of options to meet diverse customer needs. These services facilitate the seamless transfer of freight between different modes of transportation, optimizing efficiency and reducing costs. BNSF's extensive network reaches major markets across North America, enabling customers to access a vast distribution network. With advanced tracking technology, dedicated customer support, and a commitment to sustainability, BNSF Railway's intermodal services provide flexible, dependable, and environmentally friendly solutions for transporting goods.

What types of shipments does BNSF Railway handle?

BNSF Railway handles a wide variety of shipments, catering to different industries and commodities. We have the capability to transport various types of cargo, including consumer goods, agricultural products, industrial materials, and even hazardous materials. Whether it is raw materials, finished products, intermodal containers, or bulk shipments, BNSF Railway provides reliable transportation services. Our extensive network spans across North America, allowing us to connect businesses with markets efficiently. From automotive to energy, agriculture to chemicals, BNSF Railway has the expertise and infrastructure to accommodate diverse shipping needs. Operating a robust rail system, we enable businesses to move goods quickly, economically, and in an environmentally friendly manner.

Top BNSF Railway customer service problems

Click the link above to get answers to just about any BNSF Railway customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

Conclusion and closing notes

This is BNSF Railway's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a BNSF Railway agent. This phone number is BNSF Railway's best phone number because 3,642 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-795-2673 include Make a booking, Change booking, Cancel booking, Overcharge/Strange charge, Loyalty program and other customer service issues. Rather than trying to call BNSF Railway first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, BNSF Railway has 1 phone number. It's not always clear what is the best way to talk to BNSF Railway representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for BNSF Railway. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like BNSF Railway. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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