BNSF Railway Phone Number

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Customer service
Current Wait: 34 mins (33m avg)
Hours: 24 hours, 7 days; best time to call: 1pm
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Reasons customers like you called recently

I am located in Georgetown Washington. This evening I noticed an item in the road. Upon...
Subdivision: grassypoint.peggy sue samways*CamperBrokeDownOnRailroadProperty***th west...
I am broke down on railroad property in my motorhome* I do not want railroad to tow me...
I am trying to locate what trucking carrier company pulled container* CSLU*******- Cust...
can you tell me why the train has been stopped for over ** minutes at Marquardt and Ros...
A Crossing arm in Kent, Wa. came down upon our Car Hauler on a customers car. Who do...
I am trying to reach someone in Marketing regarding the BigBoy engine event. You autom...
We have two issues that we need addressed. Both have been brought to your attention but...
Clearing of unused tracks in park. We don't want your trains in your beautiful park...
Good Afternoon all - I'm Terri Dionne Wooten-Graham with Clarke Gibbs, of Atlanta Dedi...
NOISE COMPLAINT:*Train engines are stopping directly across the highway from my place m...
My ** year old grandson is a “ rail fan” and frequently films and takes pictures at tdi...
Hello my father will be retiring in this year with BNSF. I would like to get two model...
We live in a town home community in Lincoln Nebraska, our addresses on Carlton Drive ZI...
See more recent reasons for calling

Help me with my issue

Customer Number 800-795-2673 - by the Numbers

Phone number to dial800-795-2673
Call-back availableNO
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hours24 hours, 7 days
Best time to dial1pm
Navigate phone maze to a humanDirect to human
Average wait
Current wait34
Rank (among phone numbers)1
Rank (overall)1
Alternate methodsphone
Quality of communication89%
Quality of help85%
Customer votes287
Information last updatedFri Dec 02 2022 09:00:00 GMT+0000 (Coordinated Universal Time)

BNSF Railway's Best Toll-Free/800 Customer Phone Number

This is BNSF Railway's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a BNSF Railway agent. This phone number is BNSF Railway's Best Phone Number because 3,642 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-795-2673 include Make a booking, Change booking, Cancel booking, Overcharge/Strange charge, Loyalty program and other customer service issues. Rather than trying to call BNSF Railway first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, BNSF Railway has 1 phone number. It's not always clear what is the best way to talk to BNSF Railway representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contacting BNSF Railway - by phone or otherwise

While 800-795-2673 is BNSF Railway's best toll-free number, it is also the only way to get in touch with them. The next best way to talk to their customer support team may just be to tell GetHuman about your issue and let us try to find the best way to contact them or find help for that particular issue. Besides trying to call, you can also start by telling us what the issue is above so we might be able to match you with the best form of communication or a written guide. If you think this information is inaccurate or know of other ways to contact BNSF Railway please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for BNSF Railway.

What is GetHuman's Relationship to BNSF Railway?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like BNSF Railway. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. If you look at our Skype Phone Number page, you can see an example of those free calling mechanisms and tips shared by other customers. Or take a look at the GEICO Phone Number page. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies like Skype or GEICO. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

BNSF Railway Contact Info

Information gathered by GetHuman researchers and millions of customers that use GetHuman:
All BNSF Railway contacts
BNSF Railway Phone NumberBEST
General customer information

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