BNSF Railway Phone Number

Calling BNSF Railway customer service faster by GetHuman

800-795-2673
Customer service
Current Wait: 55 mins (33m avg)
Hours: 24 hours, 7 days; best time to call: 1:45pm
Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!
Make a bookingChange bookingCancel bookingOvercharge/Strange chargeLoyalty programA different issue
Get to a live person fastest: Calling the BNSF Railway number above should go right to a real human being

Reasons customers like you called recently

As a Berkshire stockholder, I wonder if you could send me (or sell me) a preferably wel...
13d ago
You have a train running outside my house since Friday November *st. I have COPD and ca...
a mo ago
I have a very old copy of a "Brine Water* Oil Pipeline Permit" . I am looking to see if...
3 mos ago
Ur trains r always stopping on tracks for atleast *hour when they do the go back and fo...
3 mos ago
Freight train is blocking intersection on Butler Avenue in Fresno, California. What sho...
3 mos ago
I owe you ** acres of land in Kingman Arizona off Highway ** across from Val Vista Comm...
4 mos ago
Your train early in the morning blares his horn so loud at *** am PST. This needs to st...
4 mos ago
We have weeds behind our home which is r r property.please have someone in this dept. C...
4 mos ago
As a railroad enthusiast I would like to know how to engage BNSF in establishing a **-h...
4 mos ago
The railroad crossing on **th St in edmond has been under construction for about * week...
4 mos ago
I would like to know about getting some of the old railroad ties that are next to the t...
4 mos ago
I would like to find out the train schedule that passes through Maple Valley Washington...
4 mos ago
An engine has been idling on the Hermosa. SD, siding for *-* days now. Can you please m...
4 mos ago
Your train has been idling in front of my house for * days now . The engine number is...
4 mos ago
Lot ** mty in gate are not working we have been sitting for more than an hour trying to...
4 mos ago
See more recent reasons for callingHelp me with my issue

Customer Number 800-795-2673 - by the Numbers

Phone number to dial
800-795-2673
Call-back available
NO
Call picked up by a real person
YES
Department you're calling
Customer Service
Call center hours
24 hours, 7 days
Best time to dial
1:45pm
Navigate phone maze to a human
Direct to human
Average wait
33
Current wait
55
Rank (among phone numbers)
1
Rank (overall)
1
Alternate methods
phone
Quality of communication
92%
Quality of help
82%
Customer votes
284
Information last updated
Mon Dec 02 2019 09:00:00 GMT+0000 (UTC)

BNSF Railway's Best Toll-Free/800 Customer Phone Number

This is BNSF Railway's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a BNSF Railway agent. This phone number is BNSF Railway's Best Phone Number because 3,642 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-795-2673 include Make a booking, Change booking, Cancel booking, Overcharge/Strange charge, Loyalty program and other customer service issues. Rather than trying to call BNSF Railway we recommend you tell us what issue you are having and then possibly contact them via phone. In total, BNSF Railway has 1 phone number. It's not always clear what is the best way to talk to BNSF Railway representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contacting BNSF Railway - by phone or otherwise

While 800-795-2673 is BNSF Railway's best toll-free number, it is also the only way to get in touch with them. The next best way to talk to their customer support team, according to other BNSF Railway customers, is by telling GetHuman about your issue above and letting us find somebody to help you. Besides trying to call, best to start by telling us what the issue is above. If you think this information is inaccurate or know of other ways to contact BNSF Railway please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for BNSF Railway.

What is GetHuman's Relationship to BNSF Railway?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like BNSF Railway. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. If you look at our Lyft Phone Number page, you can see an example of those free calling mechanisms and tips shared by other customers. Or take a look at the Target Phone Number page. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies like Lyft or Target. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.
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