How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Athenahealth phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 3
Here is how our research team describes the way the Athenahealth phone system greets you: If you are an existing Athena Health customer, press 1, for information on our products and services for medical groups and health systems, press 2. For all other inquiries, press 3.
Below are some clips we've found from Athenahealth's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"You've reached Athena Health, an award winning provider of electronic health records, revenue cycle services, patient engagement tools, care coordination services, and population health management.
If you are an existing Athena Health customer, press one.
For information on our products and services for medical groups and health systems, press two.
For all other inquiries thank you for calling the client support center at Athena Health.
Please note, calls may be monitored or recorded for quality assurance."
Excerpt from a call with Athenahealth
Tuesday, January 2, 2024 2:47 PM
They may ask you to enter information with the dial pad
"An award winning provider of electronic health records revenue cycle services, patient engagement tools, care coordination services, and population health management.
If you are an existing Athena Health customer, press one.
For information on our thank you for calling the client support center at athena Health.
Please note, calls may be monitored or recorded for quality assurance.
Press one to enter your case number. Press two if you do not have a case number."
Excerpt from a call with Athenahealth
Tuesday, January 2, 2024 3:52 PM
The first phone menu
"You've reached Athena Health, an award winning provider of electronic health records, revenue cycle services, patient engagement tools, care coordination services, and population health management.
If you are an existing Athena Health customer, press one.
For information on our products and services for medical groups and health systems, press two."
Excerpt from a call with Athenahealth
Tuesday, February 6, 2024 6:02 PM
After you press 1
"For all other inquiries thank you for calling the client support center at Athena Health.
Please note, calls may be monitored or recorded for quality assurance.
Press one to enter your case number.
Press two if you do not have a case number."
Excerpt from a call with Athenahealth
Tuesday, January 2, 2024 2:47 PM
What are the hours and when should I call?
Athenahealth operates the call center for this 800-981-5084 phone number Mon-Fri 9am-5pm ET.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 59 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Athenahealth phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Athenahealth staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Athenahealth is Wednesday.The most busy day to call is Tuesday, which averages 240% more phone calls by comparison.Again, this is based on a sample of 59 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Tue
Busiest
Wed
Quietest
Thu
Fri
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Monday.
The best time to call
In summation, the best day to call Athenahealth is Wednesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Athenahealth staffs the call center well on Wednesday.
Why call this Athenahealth number?
Below is a sample of recent calls to Athenahealth, and their purpose. Are any of these similar to the reason you are trying to call?
Unwanted emails: "I keep on getting an email from Athena Health, but I have never been to your organization."
- From a call lasting 2m 3s , Feb 27, 2024 4:19 PM
Account ID inquiry: "I don't know if I have an ID."
- From a call lasting 3m 7s , Jan 2, 2024 2:47 PM
Conclusion and closing notes
This is Athenahealth's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Athenahealth agent. This phone number is Athenahealth's best phone number because 1,272 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-981-5084 include and other customer service issues. Rather than trying to call Athenahealth first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Athenahealth has 1 phone number. It's not always clear what is the best way to talk to Athenahealth representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Athenahealth. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Athenahealth. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.