Athenahealth Customer FAQ

It's possible that your access issue might be due to regional restrictions, as Athenahealth is a US-based service. As a first step, we suggest that you ensure your computer and internet connection are functioning properly. If you're still unable to access Athenahealth, it would be advisable to reach out to your system administrator or IT department for assistance, as they may need to adjust some settings or permissions on your account. Please remember that as privacy standards and regulations can differ between countries, accessing patient-related information abroad may be subject to restrictions. Please refer to your company's policy for more details.

We're sorry to hear that you're experiencing trouble logging into your Athenahealth account. Error code 201303 is usually due to an IP address outside of the United States trying to access the service. Unfortunately, Athenahealth's online services are intended to be utilized within the U.S due to data security and compliance issues. International access isn't typically allowed. If it's urgent, you might consider reaching out to someone in the U.S to assist you, of course, ensuring this individual is someone you trust with your personal health information. You'll be able to access your account again when you are back in the U.S.