Astro Gaming Customer Service

Phone Number & Contact Info

Astro Gaming's Best Phone Number

800-374-7401
Toll-free·Calls Customer Service·Most popular Astro Gaming number
Q:

How do I talk to a live human at Astro Gaming?

A:Press 1 then leave a message for a call-back
Q:

Does Astro Gaming offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 7am-7pm EST. The least busy day is Wednesday, and the most busy day is Monday.
Q:

How long will I wait on hold?

A:The average hold time is 3 minutes. The longest hold times are on Monday, and the shortest are on Tuesday. How is this calculated?

Astro Gaming Customer Phone Numbers

Corporate Offices

415-354-6300
Mon-Fri 8am-5pm EST · Press 1 then leave a message for a call-back ·

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Astro Gaming phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 1 then leave a message for a call-back
Below are some clips we've found from Astro Gaming's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thanks for calling ASTRO Gaming, a product line of Logitech Gaming. A customer experience team member would love to help you out. For order support and presale related inquiries, press one. For technical support issues with your Astro product, press two. Please hold momentarily for a customer"
Excerpt from a call with Astro Gaming
Tuesday, January 2, 2024 6:24 PM

The first phone menu

"Thanks for calling ASTRO Gaming. A product line of Logitech Gaming. A customer experience team member would love to help you out.
For order support and presale related inquiries, press one.
For technical support issues with your Astro product, press two."
Excerpt from a call with Astro Gaming
Monday, May 6, 2024 8:09 PM

What are the hours and when should I call?

Astro Gaming operates the call center for this 800-374-7401 phone number Mon-Fri 7am-7pm ET. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 254 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Astro Gaming phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Astro Gaming staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Astro Gaming is Wednesday. The most busy day to call is Monday, which averages 36% more phone calls by comparison. Again, this is based on a sample of 254 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Busiest
Tue
Wed
Quietest
Thu
Fri

The shortest wait on hold

We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Monday.

The best time to call Astro Gaming

In summation, the best day to call Astro Gaming is Wednesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Astro Gaming staffs the call center well on Wednesday.

Why Customers Call Astro Gaming

If you have time to do a bit of reading before you call Astro Gaming, we recommend you read over some of our problem-specific articles.

What is Astro Gaming?

Astro Gaming is a renowned brand specializing in premium gaming audio solutions and accessories. It is committed to providing immersive and high-quality gaming experiences for gamers of all levels. Established in 2006, Astro Gaming has consistently pushed the boundaries of innovation, delivering cutting-edge audio products that enhance gameplay. Renowned for their precision and durability, Astro Gaming headsets cater to the needs of professional gamers, eSports athletes, and casual enthusiasts alike. The brand is trusted and endorsed by various gaming organizations and content creators worldwide. Whether for consoles, PCs, or mobile devices, Astro Gaming strives to deliver unparalleled sound quality, comfort, and performance, earning its reputation as a leader in the gaming audio industry.

Are Astro Gaming headsets wireless or wired?

Astro Gaming offers both wireless and wired headsets to cater to different preferences and needs. The wireless headsets provide the freedom to move around without being tethered to your gaming device. They utilize advanced wireless technologies to ensure high-quality audio and minimal latency. On the other hand, the wired headsets are ideal for those who prioritize reliability and consistent audio performance. These headsets offer a direct connection to your gaming device, ensuring a stable and uninterrupted audio experience. Whether you prefer the convenience of wireless or the reliability of wired, Astro Gaming has you covered with their range of headsets to enhance your gaming experience.

What types of gaming products does Astro Gaming offer?

Astro Gaming offers a wide range of high-quality gaming products to enhance the gaming experience. Our product lineup includes top-of-the-line gaming headsets, designed for maximum comfort and exceptional audio quality. These headsets are compatible with various platforms such as Xbox, PlayStation, and PC. Additionally, we offer gaming accessories like MixAmps, which provide personalized audio settings and seamless control. Our merchandise also includes durable and stylish gaming backpacks, audio cables, and replacement parts. Astro Gaming strives to cater to all gamers' needs, whether they are casual gamers or professional e-sports enthusiasts. With our extensive range of gaming products, we are committed to delivering unparalleled sound, comfort, and durability to enhance your gaming performance and enjoyment.

Top Astro Gaming customer service problems

Click the link above to get answers to just about any Astro Gaming customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Astro Gaming, and their purpose. Are any of these similar to the reason you are trying to call?
Issue with headphone set: "I bought a headphone set but can't switch to it in sound settings."
- From a call lasting 4m 58s , May 24, 2024 9:36 PM
Providing personal information: "My first name is Daryl, spelled d a r y l."
- From a call lasting 1m 35s , May 24, 2024 9:34 PM
Trouble connecting headset to Xbox: "I'm having trouble connecting my new headset to my Xbox Series X."
- From a call lasting 10m 18s , May 24, 2024 5:48 PM
Microphone not working: "So I bought a Para Astro a fifties almost two years ago, but I have an issue - my mic does not work anymore at all on my Xbox."
- From a call lasting 24m 28s , May 17, 2024 5:31 PM
Headset not charging: "I got this problem with my Astro headset, the Astro a fifty. The there's no problems with the charging dock. I checked the connectors, and it just won't charge."
- From a call lasting 9m 18s , May 15, 2024 5:29 PM
Return request for faulty headset: "I bought one of your headsets for my Xbox last September, and one of the earphones has lost sound, could you email me a return form?"
- From a call lasting 12m 14s , May 6, 2024 8:09 PM
Troubleshooting connection issue: "I've been trying to connect my Astro A50s to my Xbox for about two hours now, and I can't get them to connect."
- From a call lasting 16m 47s , Feb 21, 2024 11:27 PM
Headset beeping and flashing: "My Astro a twenty headset keeps beeping every few seconds with an orange flashing light on."
- From a call lasting 8m 35s , Feb 15, 2024 2:59 PM
WiFi connectivity issue: "The Wi Fi is not working on it. And I was wondering, is it a problem with your Wi Fi system or what?"
- From a call lasting 3m 48s , Jan 10, 2024 4:36 PM
Setting up Mix Amp: "I was wondering how do I set it up for my PS five?"
- From a call lasting 30m 38s , Jan 4, 2024 9:35 PM

More Astro Gaming Customer Service Contacts

There are of course other ways to contact Astro Gaming customer service besides the phone. Below we list the best ones, by medium.

Astro Gaming Customer Help Desk / Web Support

astrogaming.com - Customer Service
Online customer service support
As a last, sometimes only, resort- Astro Gaming customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Astro Gaming's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Astro Gaming agent. This phone number is Astro Gaming's best phone number because 3,252 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-374-7401 include Returns, Cancel order, Change order, Technical support, Track order and other customer service issues. Rather than trying to call Astro Gaming first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Astro Gaming has 2 phone numbers. It's not always clear what is the best way to talk to Astro Gaming representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Astro Gaming. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Astro Gaming. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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