Astoria Bank Customer Service

Phone Number & Contact Info

Astoria Bank's Best Phone Number

800-278-6742
Toll-free·Calls Customer Service·Most popular Astoria Bank number
Q:

How do I talk to a live human at Astoria Bank?

A:Press 9
Q:

Does Astoria Bank offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 8am-8pm, Sat 8:30am-3pm EST. The least busy day is Tuesday, and the most busy day is Wednesday.
Q:

How long will I wait on hold?

A:The average hold time is 4 minutes. The longest hold times are on Monday, and the shortest are on Friday. How is this calculated?

Astoria Bank Customer Phone Numbers

Loan/ Mortgage Lender Department

877-849-9242
Toll-free · Mon-Fri 8am-8pm, Sat 8:30am-3pm EST · Press 7 to speak with customer service rep in the Loan/ Mortgage Lender Department. ·

Purchase or Refinance

800-537-4888
Toll-free · Mon-Fri 8:30am-5pm EST · For Purchase or Refinance questions ·

Business Credit Cards

800-819-4249
Toll-free · Mon-Fri 8am-8pm EST · For Business credit cards ·

Consumer Credit Cards

888-295-5540
Toll-free · 24 hours, 7 days · For consumer credit cards ·

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Astoria Bank phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 9

What are the hours and when should I call?

Astoria Bank operates the call center for this 800-278-6742 phone number Mon-Fri 8am-8pm, Sat 8:30am-3pm ET. The short answer is that you should call on a Tuesday. This observation and the following section are based on analysis of a sample set of 74 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Astoria Bank phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Astoria Bank staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Astoria Bank is Tuesday. The most busy day to call is Wednesday. Again, this is based on a sample of 74 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Monday.

The best time to call Astoria Bank

In summation, the best day to call Astoria Bank is Tuesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Astoria Bank staffs the call center well on Tuesday.

Why Customers Call Astoria Bank

If you have time to do a bit of reading before you call Astoria Bank, we recommend you read over some of our problem-specific articles.

What are the services offered by Astoria Bank?

Astoria Bank offers a wide range of services to meet the banking needs of individuals and businesses. As a full-service bank, they provide personal banking services such as checking and savings accounts, certificates of deposit, loans, mortgages, and credit cards. They also offer online and mobile banking options, allowing customers to conveniently manage their accounts, make payments, and transfer funds. For businesses, Astoria Bank provides business checking and savings accounts, cash management solutions, merchant services, and lending options to support growth and financial management. Furthermore, they offer wealth management services, including investment management, retirement planning, and estate planning through their subsidiary, Astoria Advisors. With a commitment to customer satisfaction, Astoria Bank aims to provide comprehensive and tailored financial solutions to meet the diverse needs of their clients.

Can I transfer money between my Astoria Bank accounts?

Yes, you can transfer money between your Astoria Bank accounts. Astoria Bank offers a convenient and secure online banking platform that allows you to transfer funds seamlessly between your various accounts. Whether you need to move money from your checking to savings account or make a payment from your money market account, you can easily initiate transfers through our online banking system. Simply log in to your account, select the transfer option, choose the accounts involved, and specify the amount you wish to transfer. You can also set up recurring transfers for added convenience. Our online banking platform ensures that your transfers are executed quickly and efficiently, providing you with immediate access to your funds across your Astoria Bank accounts.

What security measures does Astoria Bank have in place to protect my account?

Astoria Bank has implemented a range of robust security measures to safeguard your account and personal information. These measures include advanced encryption technology that secures sensitive data transmitted through online banking. Astoria Bank also employs firewalls and intrusion detection systems to prevent unauthorized access to their systems. Additionally, they have multi-factor authentication in place, which requires additional verification steps during the login process. To protect against fraud and unauthorized transactions, Astoria Bank continuously monitors account activity for any suspicious or unusual behavior, and promptly alerts customers if they detect any potential threats. They also offer account alerts and paperless eStatements to help customers stay informed about their account activity. Rest assured, Astoria Bank is dedicated to ensuring the highest level of security for your account.

Top Astoria Bank customer service problems

Click the link above to get answers to just about any Astoria Bank customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

More Astoria Bank Customer Service Contacts

There are of course other ways to contact Astoria Bank customer service besides the phone. Below we list the best ones, by medium.

Astoria Bank Customer Help Desk / Web Support

astoriafederal.com - Customer Service
Online customer service support
As a last, sometimes only, resort- Astoria Bank customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Astoria Bank's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Astoria Bank agent. This phone number is Astoria Bank's best phone number because 444 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-278-6742 include Setup an account, Question, Complaint and other customer service issues. Rather than trying to call Astoria Bank first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Astoria Bank has 5 phone numbers. It's not always clear what is the best way to talk to Astoria Bank representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Astoria Bank. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Astoria Bank. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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