Ascend Hotel Collection Customer Service

Phone Number & Contact Info

Ascend Hotel Collection's Best Phone Number

800-300-8800
Toll-free·Calls Customer Service·Most popular Ascend Hotel Collection number
Free tools for easier calling
Q:

How do I talk to a live human at Ascend Hotel Collection?

A:Calling this Ascend Hotel Collection number should go right to a real human being. Our free phone can also navigate phone menus to get a live human at Ascend Hotel Collection for you.
Q:

Does Ascend Hotel Collection offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Sunday, and the most busy day is Tuesday.
Q:

How long will I wait on hold?

A:We don't expect that you will have to wait to talk to a person. This is a direct line. You can skip the hold time for free.

How do I get through the phone menu to a live person?

Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Ascend Hotel Collection below.

Let us call and talk to Ascend Hotel Collection for you

Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.

We can get a live person on the line for you

That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Ascend Hotel Collection phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Calling this Ascend Hotel Collection number should go right to a real human being
Below are some clips we've found from Ascend Hotel Collection's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

The first phone menu

"Thank you for calling the Choice customer relations department.
For reservations, please press one.
For choice privileges information regarding points promotions or password resets, press two.
For assistance regarding our website, press three.
And to file a formal comment about your stay, please press four."
Excerpt from a call with Ascend Hotel Collection
Saturday, February 3, 2024 12:01 PM
In fact, much of this information on this page is superfluous because this Ascend Hotel Collection phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.

What are the hours and when should I call?

Ascend Hotel Collection operates the call center for this 800-300-8800 phone number 24 hours, 7 days. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 67 calls made in the last 90 days using our free, web-based phone (see above).

Automatically call when they open

When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Ascend Hotel Collection call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Ascend Hotel Collection phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Ascend Hotel Collection staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Ascend Hotel Collection is Sunday. The most busy day to call is Tuesday, which averages 300% more phone calls by comparison. Again, this is based on a sample of 67 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Busiest
Wed
Thu
Fri
Sat

The shortest wait on hold

We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Tuesday.
But if you use our free call and talk for me or wait on hold for me service, you don't really need to worry about average wait times.

The best time to call Ascend Hotel Collection

In summation, the best day to call Ascend Hotel Collection is Wednesday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.

Why Customers Call Ascend Hotel Collection

If you have time to do a bit of reading before you call Ascend Hotel Collection, we recommend you read over some of our problem-specific articles.

What is the Ascend Hotel Collection?

The Ascend Hotel Collection is a distinctive portfolio of independent boutique hotels that offer unique and authentic experiences to travelers. It provides guests with an opportunity to stay at upscale, one-of-a-kind properties that reflect the local culture, history, and charm of their destinations. Each hotel in the collection is independently owned and operated, ensuring a personalized and individualized stay. With a focus on delivering exceptional service, comfort, and style, Ascend hotels offer a wide range of amenities such as spacious rooms, fitness centers, complimentary breakfast, and complimentary Wi-Fi. Whether for business or leisure, the Ascend Hotel Collection allows guests to immerse themselves in the local experience while enjoying the benefits and rewards of a well-established hotel brand.

Where are the Ascend Hotel Collection properties located?

The Ascend Hotel Collection properties are spread across various locations worldwide. From urban centers to charming small towns and breathtaking natural landscapes, our hotels can be found in North America, Europe, Asia-Pacific, and the Caribbean. Whether you seek the vibrant energy of a bustling city, the tranquility of a coastal escape, or the rich history of a cultural destination, our unique hotels cater to diverse tastes and preferences. Experience the charm of boutique accommodations in cities like New York, London, or Tokyo, or explore hidden gems in picturesque locations such as the French Riviera, Bali, or the Caribbean islands. Wherever your travel takes you, Ascend Hotel Collection offers a diverse portfolio of distinctive hotels to provide an authentic and memorable stay.

Are pets allowed at Ascend Hotel Collection properties?

Yes, Ascend Hotel Collection properties welcome pets. We understand that pets are beloved members of the family, so we strive to provide a pet-friendly environment for our guests. With our pet-friendly policy, you can bring your furry friend along on your travels and enjoy their companionship without any worries. We offer comfortable accommodations, excellent amenities, and convenient locations for both you and your pets to enjoy. However, please note that certain restrictions and fees may apply, so we recommend contacting our individual properties directly to inquire about specific pet policies. At Ascend Hotel Collection, we are committed to ensuring a pleasant and stress-free experience for all of our guests, including those with four-legged companions.

Top Ascend Hotel Collection customer service problems

Click the link above to get answers to just about any Ascend Hotel Collection customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Information about why customers call Ascend Hotel Collection is extracted from issues that customers have reported to GetHuman.
Ascend Hotel Collection issues reported to GetHuman

Conclusion and closing notes

This is Ascend Hotel Collection's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Ascend Hotel Collection agent. This phone number is Ascend Hotel Collection's best phone number because 210 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-300-8800 include Make a booking, Change booking, Cancel booking, Overcharge/Strange charge, Loyalty program and other customer service issues. Rather than trying to call Ascend Hotel Collection first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Ascend Hotel Collection has 1 phone number. It's not always clear what is the best way to talk to Ascend Hotel Collection representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Ascend Hotel Collection. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Ascend Hotel Collection. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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