Apple International Customer Service

Phone Number & Getting a Rep

Apple International Customer Service number

Toll-free·Calls International Customer Service·See main phone number & contact info

How do I talk to a human at this Apple number?

A:Press 0, then press 5

Does this phone number work 24/7?

A:No. Hours for this phone number are Mon-Sun: 4am-10pm PST. The least busy day is Monday, and the most busy day is Thursday. See below for more and to learn where this data comes from.

How long will I have to wait to speak to Apple International Customer Service?

A:The average hold time is 8 minutes. The longest hold times are on Thursday, and the shortest are on Friday.

All Apple customer service contact information

This is the #2 most popular Apple phone number out of 7. Click above to go back to the main customer service number and other contact information, including Apple email addresses, twitter handles, and live chat options.

More Apple Customer Phone Numbers

Customer Service

Main phone number · Toll-free · Mon-Sun 7am-6pm CT · Press 0, then press 6 OR For tech support, have serial number ready. Don't press zero -- say "iPhone Support" (or whatever product you're calling about). The system will ask you for serial number and get you right to someone who can help · If you have another phone number I can use to look you up, please enter it now. If not, in a few words, please tell me why you are calling.

Customer Service

Toll-free · 24 hours, 7 days · Don't enter anything at first menu, then press 6. ·

Customer Service

Toll-free · 24 hours, 7 days · Press #1 or #2 depending on what you want. ·

Customer Service

Toll-free · 24 hours, 7 days · Press 1 ·

Customer Service

Toll-free · 24 hours, 7 days · Follow prompts ·

Customer Service

Toll-free · 24 hours, 7 days · Fast service, call the number and press 1 or 2, that's all. ·

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this Apple phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 0, then press 5
Here is how our research team describes the way the Apple phone system greets you: Tell me, how can I help you today? (Respond to the question.)
Below are some clips we've found from Apple's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

They may ask your reason for calling (instead of a menu)

"Welcome to Apple. Calls are recorded and transcribed for evaluation to train personnel and to improve contact center technologies. I'm an automated system that can handle complete sentences, So tell me, how can I help you today?"
Excerpt from a call with Apple
Thursday, May 16, 2024 5:28 PM

What are the hours and when should I call?

Apple operates the call center for this 800-692-7753 phone number Mon-Sun: 4am-10pm PT. The short answer is that you should call on a Monday. This observation and the following section are based on analysis of a sample set of 59 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Apple phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Apple staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Apple is Monday. The most busy day to call is Thursday, which averages 800% more phone calls by comparison. Again, this is based on a sample of 59 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Thursday.

The best time to call

In summation, the best day to call Apple is Monday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Apple staffs the call center well on Monday.

Why call this Apple number?

Below is a sample of recent calls to Apple, and their purpose. Are any of these similar to the reason you are trying to call?
Apple ID issue: "I need help with my Apple ID, it's currently disabled."
- From a call lasting 15m 38s , Jun 12, 2024 4:09 PM
Apple ID assistance: "I'm calling concerning my Apple ID."
- From a call lasting 10m 27s , Jun 12, 2024 3:44 PM
Issue with missing photos: "I have a problem with my iPhone seven, missing photos on iCloud."
- From a call lasting 3m 23s , May 17, 2024 3:20 PM
Missing photos on iPhone: "Most of the photos disappeared from my iPhone 7, I had around seven thousand photos locally and now I only have six hundred twenty one."
- From a call lasting 36m 6s , May 17, 2024 2:01 PM
Unclear purpose: ""
- From a call lasting 1m 39s , May 16, 2024 5:34 PM
General inquiry: "Hi."
- From a call lasting 4m 17s , May 16, 2024 5:28 PM
Issue with login verification: "Too many verification codes have been sent and I can't log in to my Apple ID."
- From a call lasting 7m 32s , Apr 14, 2024 12:32 PM

Calling this Apple Customer Number

Adam Goldkamp is the editor / author responsible for this content.
Dec 11, 2023

When calling Apple's customer service, I was greeted with a message letting me know that my call would be recorded for training purposes. The recording also stated that this automated system could handle complete sentences, and I should explain how I needed help. Without any specific prompts or options, I said the words 'iPod' as I was interested in potentially purchasing an iPod Touch. 

The automated system asked more questions related to my request, such as whether I was interested in making a purchase, seeking tech support or checking on the status of an order. I spoke the word 'purchase' and was asked additional questions regarding whether my device would be for personal use, business use or for educational purposes. I said personal use and was told to wait for the next available representative. 

However, before I was connected, the system asked if I would prefer to receive a text message with a link to browse devices available for purchase. This would then end the call, and I could access any details online. However, I rejected that option and remained on hold. Within a minute, I was connected with a customer service rep named Nancy, who asked how she could help me today. I shared my desire to potentially purchase an iPod Touch for one of my teens and she shared the bad news that Apple doesn't make or sell new iPods anymore. Due to low sales and more customers relying on smartphones, Apple discontinued iPod production a couple of years ago. 

However, she shared that Apple does sell some refurbished iPods as an alternative option and that I could also check with certified Apple retailers for refurbished devices. She recommended that I visit Apple's website to click on the hyperlink for 'Certified Refurbished,' which would lead me to reputable sellers and quality pre-owned devices. Even a refurbished iPod would be eligible for an Apple warranty as well as Apple Care, which would help provide replacement or repair coverage for damaged devices. 

While not many iPods are currently available, the rep recommended a smaller iPad, even a refurbished one, that could work well for a teen starting with an Apple device. Some older versions of iPads are inexpensive and great for kids, she added. The rep cautioned me to be sure that any refurbished device I consider purchasing has the previous Apple ID and Cloud information removed, so personal information cannot be shared or stored. The call ended after the rep advised me to browse online for the devices or visit a local Apple store.

Based on some of the questions I was asked, it seems most people call Apple for tech support, device purchases and account assistance. Apple easily has one of the best customer service teams regarding access, knowledge and efficiency for customers who need immediate assistance. The rep went above and beyond my request by making helpful suggestions without being impatient or persistent. 

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

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