How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Apple Wallet phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Say "Representation" two times, then you must choose options 1-3.
Here is how our research team describes the way the Apple Wallet phone system greets you: Calls are recorded for evaluation to train personnel and to improve contact center technologies. If you're trying to reach someone by extension, please give me that seven-digit extension now. I'm an automated system that can handle complete sentences. So tell me how I can help you today?
Below are some clips we've found from Apple Wallet's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Welcome to the Apple Store for Business.
Calls are recorded for evaluation, to train personnel, and to improve contact center technologies.
If you're trying to reach someone by extension, please give me that seven digit extension now.
I'm an automated system that can handle complete sentences."
Excerpt from a call with Apple Wallet
Friday, January 5, 2024 9:31 PM
What are the hours and when should I call?
Apple Wallet operates the call center for this 800–854–3680 phone number Mon-Sun 7am-7pm CT.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 9 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Apple Wallet phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Apple Wallet staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Apple Wallet is Wednesday.The most busy day to call is Tuesday.Again, this is based on a sample of 9 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Tuesday.
The best time to call
In summation, the best day to call Apple Wallet is Wednesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Apple Wallet staffs the call center well on Wednesday.
Why call this Apple Wallet number?
Below is a sample of recent calls to Apple Wallet, and their purpose. Are any of these similar to the reason you are trying to call?
Issue adding card: "I cannot add the card in your wallet, it's showing that the card could not be."
- From a call lasting 1m 39s , Apr 2, 2024 7:35 PM
Unauthorized transactions: "Somebody is stealing money from my account and I need a refund."
- From a call lasting 2m 34s , Mar 30, 2024 4:27 AM
Unauthorized transactions reported: "I've been getting repeated transactions that I did not authorize on my Apple card."
- From a call lasting 51m 21s , Mar 18, 2024 9:44 PM
Issue adding Apple card: "I can't put my card here?"
- From a call lasting 1m 56s , Mar 18, 2024 4:00 PM
Seeking customer service: "Customer service. Why? Can you hear me?"
- From a call lasting 4m 36s , Feb 21, 2024 1:05 AM
Seeking live customer support: "I need to speak to a representative."
- From a call lasting 3m 18s , Jan 5, 2024 9:44 PM
Account security issue: "I'm calling about an account that's been hacked."
- From a call lasting 7m 20s , Jan 5, 2024 9:33 PM
Information shutdown request: "I want to shut down my information."
- From a call lasting 1m 46s , Jan 5, 2024 9:31 PM
Incorrect expiration date: "I put the wrong expiration date for my credit card and I'm trying to fix it."
- From a call lasting 25m 9s , Jan 4, 2024 10:27 PM
Conclusion and closing notes
This is Apple Wallet's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Apple Wallet agent. This phone number is Apple Wallet's best phone number because 54 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800–854–3680 include and other customer service issues. Rather than trying to call Apple Wallet first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Apple Wallet has 1 phone number. It's not always clear what is the best way to talk to Apple Wallet representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Apple Wallet. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Apple Wallet. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.