Appalachian Power Co (WV) Customer Service

Phone Number & Contact Info

Appalachian Power Co (WV)'s Best Phone Number

800-982-4237
Toll-free·Calls Customer Service·Most popular Appalachian Power Co (WV) number
Q:

How do I talk to a live human at Appalachian Power Co (WV)?

A:Press 1 at 1st prompt OR press 9.
Q:

Does Appalachian Power Co (WV) offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Sunday, and the most busy day is Monday.
Q:

How long will I wait on hold?

A:The average hold time is 20 minutes. The longest hold times are on Wednesday, and the shortest are on Tuesday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Appalachian Power Co (WV) phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 1 at 1st prompt OR press 9.
Below are some clips we've found from Appalachian Power Co (WV)'s phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

They may ask your reason for calling (instead of a menu)

"Welcome to Appalachian Power's customer solution center. This call may be recorded for quality assurance. We are experiencing large outages across our service territory, and call wait times are longer than normal. If you are reporting a hazardous condition such as a downed wire and the police and fire are on-site, please stay on the line.
You can report a power outage and have the same access to outage information as our agents when you access outage information at appalachian power dot com slash outages or by using our mobile app.
In a few words, please tell me why you are calling."
Excerpt from a call with Appalachian Power Co (WV)
Thursday, April 4, 2024 3:08 PM

They may ask you to enter information with the dial pad

"First, let me get some information. I'm April, your digital assistant, and I can help you with that.
Say yes if you have your eleven digit account number handy. You can find it on the no problem.
Let's try another way. Using your keypad, please enter the account holder's nine digit Social Security number."
Excerpt from a call with Appalachian Power Co (WV)
Saturday, January 6, 2024 10:47 PM

They may ask you to say or enter information

"First, let me get some information. Do you currently have or have you ever had service with us?
Say yes if you have your eleven digit account number handy.
You can find it on the top right corner of your bill, or you can say no."
Excerpt from a call with Appalachian Power Co (WV)
Thursday, January 4, 2024 9:02 PM

The first phone menu

"Welcome to Appalachian Power's customer solution center. This call may be recorded for quality assurance. In a few words, please tell me why you are calling. Are there any hazardous conditions such as a pole or a wire down? Sorry. I didn't get that.
Press one in case of hazardous conditions.
Press two in case there is no hazard."
Excerpt from a call with Appalachian Power Co (WV)
Monday, April 29, 2024 3:28 PM

What are the hours and when should I call?

Appalachian Power Co (WV) operates the call center for this 800-982-4237 phone number 24 hours, 7 days. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 284 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Appalachian Power Co (WV) phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Appalachian Power Co (WV) staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Appalachian Power Co (WV) is Sunday. The most busy day to call is Monday, which averages 269% more phone calls by comparison. Again, this is based on a sample of 284 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Busiest
Tue
Wed
Thu
Fri
Sat

The shortest wait on hold

We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Wednesday.

The best time to call Appalachian Power Co (WV)

In summation, the best day to call Appalachian Power Co (WV) is Friday.

Why Customers Call Appalachian Power Co (WV)

Below is a sample of recent calls to Appalachian Power Co (WV), and their purpose. Are any of these similar to the reason you are trying to call?
Delay in power connection: "We've been waiting for a month and a half for them to come set up a pole to hook our power up."
- From a call lasting 5m 39s , Apr 16, 2024 5:20 PM
Report fallen tree and power lines: "My home has a fallen tree and power lines, we're kinda locked in."
- From a call lasting 14m 26s , Apr 2, 2024 5:45 PM
Payment inquiry: "I have a pledge from Mountain Mission that paid a hundred dollars on my bill, but I'm not sure if my power will be cut off tomorrow."
- From a call lasting 6m 20s , Mar 12, 2024 1:10 AM
Inquiring about past due bill: "I was wondering how much it was."
- From a call lasting 5m 37s , Jan 13, 2024 10:41 PM
Power outage inquiry: "I have medical issues and really need my power back."
- From a call lasting 2m 47s , Jan 13, 2024 5:19 PM
Report power outage: "The power is out on our job site due to a mainline power outage in Cabin Creek, West Virginia."
- From a call lasting 4m 35s , Jan 12, 2024 6:32 PM
Requesting bill payment extension: "Is there any way I can extend this disconnection notice to have more time to come up with the payment?"
- From a call lasting 21m 8s , Jan 9, 2024 3:37 PM
Requesting power bill payment extension: "I need to schedule a payment extension due to personal circumstances and financial constraints."
- From a call lasting 15m 51s , Jan 6, 2024 10:47 PM

More Appalachian Power Co (WV) Customer Service Contacts

There are of course other ways to contact Appalachian Power Co (WV) customer service besides the phone. Below we list the best ones, by medium.

Appalachian Power Co (WV) Customer Help Desk / Web Support

appalachianpower.com - Customer Service
Excellent site, very good design
As a last, sometimes only, resort- Appalachian Power Co (WV) customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Appalachian Power Co (WV)'s best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Appalachian Power Co (WV) agent. This phone number is Appalachian Power Co (WV)'s best phone number because 990 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-982-4237 include Setup service, Book appointment, Change appointment, Meter reading, Cancel service and other customer service issues. Rather than trying to call Appalachian Power Co (WV) first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Appalachian Power Co (WV) has 1 phone number. It's not always clear what is the best way to talk to Appalachian Power Co (WV) representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Appalachian Power Co (WV). The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Appalachian Power Co (WV). For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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