Ann Taylor Customer Service

Phone Number & Contact Info

Ann Taylor's Best Phone Number

Toll-free·Calls Customer Service·Most popular Ann Taylor number

How do I talk to a live human at Ann Taylor?

A:Press 7

Does Ann Taylor offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 9am-9pm, Sat-Sun 9am-5:30pm EST. The least busy day is Sunday, and the most busy day is Friday.

How long will I wait on hold?

A:The average hold time is 4 minutes. The longest hold times are on Friday, and the shortest are on Thursday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Ann Taylor phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 7
Below are some clips we've found from Ann Taylor's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Hi. Thanks for calling Ann Taylor. To place a new order, press one. To find let me get a client associate to help place your order. Your call may be monitored or recorded for quality purposes. After speaking with our associate, if you stay on the line, you will be automatically transferred to complete a brief survey. Hi. Thank you for calling Taylor."
Excerpt from a call with Ann Taylor
Sunday, January 14, 2024 1:22 AM

They may ask you to enter information with the dial pad

"Hi. Thanks for calling Ann Taylor. To place a new order, press one. To find the status of an order or return, press two.
For an information on your credit card or loyalty rewards account, press let's start with your order number.
Please enter the number now."
Excerpt from a call with Ann Taylor
Saturday, June 1, 2024 9:33 PM

The first phone menu

"Hi. Thanks for calling Ann Taylor.
To place a new order, press one.
To find the status of an existing order or return, press two.
For information on your credit card or loyalty rewards account, press three.
If you need help with something else, press four."
Excerpt from a call with Ann Taylor
Wednesday, May 15, 2024 10:12 PM

After you press 2

"Please enter the number now. I did not get the order number.
If you need more time, press one, and I will wait for you.
If you do not have your order number, press two."
Excerpt from a call with Ann Taylor
Saturday, June 1, 2024 9:33 PM

What are the hours and when should I call?

Ann Taylor operates the call center for this 800-342-5266 phone number Mon-Fri 9am-9pm, Sat-Sun 9am-5:30pm ET. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 179 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Ann Taylor phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Ann Taylor staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Ann Taylor is Sunday. The most busy day to call is Friday, which averages 177% more phone calls by comparison. Again, this is based on a sample of 179 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Friday.

The best time to call Ann Taylor

In summation, the best day to call Ann Taylor is Thursday. It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Ann Taylor staffs up on Thursday to handle the higher call volume, and that makes it the best time to call.

Why Customers Call Ann Taylor

If you have time to do a bit of reading before you call Ann Taylor, we recommend you read over some of our problem-specific articles.

What is Ann Taylor's return policy?

Ann Taylor offers a hassle-free return policy for satisfaction guaranteed. If you are not entirely satisfied with your purchase, you can return it within 45 days of the purchase date. Items must be in their original condition with tags attached. Returns can be made at any Ann Taylor store or by mail using the prepaid return label provided. Alternatively, if you have an Ann Taylor credit card, returns are free when processed through the mail. If your purchase included a gift with purchase, the gift must also be returned. Refunds will be issued to the original form of payment, with shipping charges deducted for mail returns. Please note that final sale items cannot be returned. For more detailed information, visit the Ann Taylor website or contact their customer service.

What is Ann Taylor's sizing guide?

Ann Taylor offers a comprehensive sizing guide to help you find the perfect fit for your clothing. Our sizing guide caters to a range of body types and provides detailed measurements for each specific garment category, including tops, dresses, skirts, pants, and more. This guide enables you to choose the size that best suits your measurements, ensuring a comfortable and flattering fit. We recommend referring to our sizing guide before making a purchase to ensure accuracy. Please note that our sizing may vary slightly across different collections, styles, or materials. Our goal is to help you find the ideal fit that enhances your unique style and boosts your confidence. Feel free to connect with our customer support team for further assistance with sizing or any other inquiries.

What is Ann Taylor's privacy policy?

Ann Taylor's privacy policy is designed to protect the personal information of its customers. They collect information including names, addresses, email addresses, and payment details for the purpose of processing orders and providing a personalized shopping experience. This data is confidential and treated with the utmost care, and is only shared with trusted third-party service providers necessary for order fulfillment and customer support. Ann Taylor may also use this information to communicate about promotions, events, and other updates, but customers have the option to opt out of such communications. They employ various security measures to safeguard customer information and ensure secure transactions. Ann Taylor's privacy policy reflects their commitment to respecting customer privacy and maintaining the trust placed in their brand.

Top Ann Taylor customer service problems

Click the link above to get answers to just about any Ann Taylor customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Ann Taylor, and their purpose. Are any of these similar to the reason you are trying to call?
Order not received: "I ordered something a while ago but I haven't received it yet."
- From a call lasting 9m 42s , Jun 1, 2024 9:33 PM
Assistance with international order: "I wanted to place an online order from Canada, but have it delivered to a hotel in the US."
- From a call lasting 2m 5s , May 31, 2024 5:12 PM
No clear purpose: ""
- From a call lasting 3m 22s , May 26, 2024 5:42 PM
Placing an order: "I was just calling to place an order."
- From a call lasting 1m 52s , May 24, 2024 5:26 PM
Order assistance needed: "I saw a sweater online and I've been trying to do it online, and I can't. And I need you to take my order."
- From a call lasting 5m 26s , May 15, 2024 10:12 PM
Processing return for order: "I received an order today, and when the merchandise came, it wasn't what I expected it to be. So I'd like to return it."
- From a call lasting 9m 37s , Apr 5, 2024 8:52 PM
Payment inquiry: "Oh, I don't know if you can I can make a payment with you for my card?"
- From a call lasting 19m , Mar 1, 2024 7:13 PM
Assistance with bill payment: "I'm having a problem signing in to pay my bill."
- From a call lasting 4m , Mar 1, 2024 6:20 PM
Return label needed: "I was in the process of getting a return label for the wrong color item we received, but we got disconnected."
- From a call lasting 5m 23s , Feb 9, 2024 9:04 PM
Order mix-up, return issue: "I returned a white sweater but received gray and now they're saying it's final sale."
- From a call lasting 9m 44s , Feb 9, 2024 8:52 PM

More Ann Taylor Customer Service Contacts

There are of course other ways to contact Ann Taylor customer service besides the phone. Below we list the best ones, by medium.

Ann Taylor Customer Service on Facebook / Messenger

Some customer service teams, like that of Ann Taylor, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.

Conclusion and closing notes

This is Ann Taylor's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Ann Taylor agent. This phone number is Ann Taylor's best phone number because 2,376 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-342-5266 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Ann Taylor first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or facebook. In total, Ann Taylor has 1 phone number. It's not always clear what is the best way to talk to Ann Taylor representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Ann Taylor. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Ann Taylor. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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