Does American Cancer Society offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Thursday, and the most busy day is Tuesday.
Q:
How long will I wait on hold?
A:The average hold time is 2 minutes.The longest hold times are on Monday, and the shortest are on Friday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for American Cancer Society below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this American Cancer Society phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 1
Below are some clips we've found from American Cancer Society's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Your American Cancer Society.
If you are calling about a cancer diagnosis or for treatment, prevention, or screening related information, press one."
Excerpt from a call with American Cancer Society
Tuesday, September 10, 2024 3:45 PM
What are the hours and when should I call?
American Cancer Society operates the call center for this 800-227-2345 phone number 24 hours, 7 days.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 148 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the American Cancer Society call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this American Cancer Society phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like American Cancer Society staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call American Cancer Society is Thursday.The most busy day to call is Tuesday.Again, this is based on a sample of 148 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Monday.
In summation, the best day to call American Cancer Society is Thursday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that American Cancer Society staffs the call center well on Thursday.
Why Customers Call American Cancer Society
If you have time to do a bit of reading before you call American Cancer Society, we recommend you read over some of our problem-specific articles.
The American Cancer Society is a reputable nonprofit organization dedicated to eliminating cancer as a major health concern. Established in 1913, it strives to fund groundbreaking research, provide comprehensive information and education, advocate for public health policies, and offer vital support services to those affected by cancer. The society believes in a world free from the burden of cancer and takes a multi-faceted approach to accomplish this mission. Their initiatives include promoting prevention through healthy lifestyle choices, early detection through cancer screenings, and improved treatment options for all cancer types. With the support of volunteers, donors, and medical professionals, the American Cancer Society aims to save lives, celebrate lives, and lead the fight for a world without cancer.
The American Cancer Society supports a wide range of cancer types and related research. These include but are not limited to breast, lung, colorectal, prostate, skin, ovarian, pancreatic, cervical, and leukemia. The organization focuses on early detection, prevention, treatment, and survivor support for all cancer types. Additionally, they provide resources and information for various less common cancers, such as mesothelioma, sarcoma, and testicular cancer. Through funding innovative research grants, conducting clinical trials, and advocating for policy changes, the American Cancer Society strives to make significant advancements in preventing and curing all types of cancer. Their comprehensive approach aims to address the unique needs of individuals and families affected by any form of cancer, fostering hope and improving outcomes for patients nationwide.
Yes, the American Cancer Society does offer financial assistance for cancer treatment. Their financial assistance programs aim to provide support to cancer patients who are facing financial challenges due to the cost of treatment. The society offers programs such as the Hope Lodge, which provides free accommodation to patients and their caregivers during treatments away from home. Additionally, they provide transportation assistance for patients to access necessary medical care. The American Cancer Society also offers grants for financial assistance to cover treatment-related expenses such as medication, medical equipment, and health insurance premiums. However, eligibility criteria may vary for each program, and individuals are encouraged to reach out to the American Cancer Society for more information or assistance.
Click the link above to get answers to just about any American Cancer Society customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to American Cancer Society, and their purpose. Are any of these similar to the reason you are trying to call?
Inquiring about disability application: "She said she's applying for disability."
- From a call lasting 10m 6s , Sep 20, 2024 7:52 PM
Donation and ecard issue: "I was trying to fill out that ecard, selection, and you have a choice of either ecard or paper card."
- From a call lasting 13m 58s , Sep 10, 2024 3:45 PM
Information about why customers call American Cancer Society is extracted from issues that customers have reported to GetHuman.
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, American Cancer Society provides this option.
American Cancer Society Customer Help Desk / Web Support
As a last, sometimes only, resort- American Cancer Society customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is American Cancer Society's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a American Cancer Society agent. This phone number is American Cancer Society's best phone number because 888 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-227-2345 include and other customer service issues. Rather than trying to call American Cancer Society first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or chat or web. In total, American Cancer Society has 1 phone number. It's not always clear what is the best way to talk to American Cancer Society representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for American Cancer Society. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like American Cancer Society. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.