American Airlines Business Extra Program Phone Number

What It's Like to Call American Airlines Phone Number 800-433-1790

By Jeff Whelpley

Dec 26, 2023

Calling this number works for the time being, but isn't going to last for much longer. It's used as American Airlines' loyalty program for small businesses, known as Business Extra. However, American Airlines has announced that this program will be phased out as of January 2024, and it's no longer accepting new members.

The automated system makes no effort to tell you this when you call, however. In fact, when calling, there's no indication that you've reached a specific section of American Airlines' phone system at all. It simply says you've reached American Airlines and presents the automated system's options.

You can ask for assistance with ticketing, changing a reservation or wait on the line for any other concerns. As I didn't have a reservation and wasn't planning to make one, I opted to wait on the line to see if I could reach a representative.

I was connected to an agent within 2 minutes, and they asked how they could assist me. I asked how long I had to make a qualifying flight with American Airlines before my miles would expire, as I knew that American Airlines miles do expire and I wanted to be sure that mine wouldn't be in danger of expiring anytime soon. He said he didn't handle miles and didn't want to give me wrong information, so he would transfer me to another department that could give me an answer that would definitely be accurate.

As this didn't apply to this department, I ended the call there after he transferred me to another area. My experience showed that the customer representatives at American genuinely care about giving correct information, and this is not a catch-all spot for customer service. This number is strictly for a specific part of AA's customer service, which means it likely won't last very long with this service ending in January 2024.

I thought wait times were easy and the representative was both honest and friendly, which made the call a pleasant experience. The number doesn't have any chokepoints that block access, but it also can't be used effectively by people with other needs. If your needs don't fall into the business category, all you'll get is a transfer to a different department that can help.

Because this department will be defunct as of January 2024, I cannot recommend using this number. It provided great service at the time of my call, but that likely won't continue once this department is discontinued.

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

American Airlines's 800-433-1790 Business Extra Program Number

This American Airlines phone number is ranked #2 out of 6 because 183,324 American Airlines customers tried our tools and information and gave us feedback after they called. The reason customers call 800-433-1790 is to reach the American Airlines Business Extra Program department for problems like Problem With a Flight, Update Reservation, Flight Inquiry, Cancelled Flight, Find Itinerary. As far as we can tell, American Airlines has call center locations in Dallas or Tuscon or North Carolina or India or Mexico or Ireland or Canada or Japan and you can call during their open hours Mon-Fri 7am-10:30pm CT, Sat-Sun 7am-8pm CT. American Airlines has 6 phone numbers and 9 different ways to get customer help. We've compiled information about 800-433-1790 and ways to call or contact American Airlines with help from customers like yourself. Please help us continue to grow and improve this information and these tools by sharing with people you know who might find it useful.

Calling American Airlines

Calling American Airlines at this number should be pretty straightforward. Also important is what you do once you call, or what your other phone number options are. Unfortunately, our call-you-back tool is not available for 800-433-1790. For companies that we support, we call for you, press the right buttons to get through the phone menus, wait on hold, and call you back when American Airlines Business Extra Program agents can talk. It's not available here, but keep an eye out for it when future customer service issues arise with companies other than American Airlines Once on the phone with American Airlines's Business Extra Program department, you may need to provide them with information that identifies you as a customer, like your full name (or name on the account), email address, phone number, or an account number. It's usually worthwhile to gather this information before you call.

Contacting American Airlines in General

While 800-433-1790 is American Airlines's #2 most popular phone number, it's not the only way to get a hold of their customer care team. You already know from reading above that 800-433-7300 is their best customer phone number overall, and we have put together a comparison of their 9 total ways to contact support for you to look at as well. One thing to keep in mind as you try to reach American Airlines help by calling them, is that other customers give their customer support at this number a 82% score for their communication skills and a 37% score for the overall help they received. That could be indicative of their abilities to help you resolve your problem overall, regardless of whether or not you call this number.

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