Does Amazon Corporate Accounts offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 7am-7pm CST.The least busy day is Tuesday, and the most busy day is Thursday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:The average hold time is 1 minute and 56 seconds.The longest hold times are on Friday, and the shortest are on Thursday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Amazon Corporate Accounts below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Amazon Corporate Accounts phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Just wait on the line
Below are some clips we've found from Amazon Corporate Accounts's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Amazon Business customer service.
Please hold for the next available representative. This call may be monitored or recorded for quality assurance or training purposes."
Excerpt from a call with Amazon Corporate Accounts
Thursday, January 4, 2024 2:58 PM
What are the hours and when should I call?
Amazon Corporate Accounts operates the call center for this 866-486-2360 phone number Mon-Fri 7am-7pm CT.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 323 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Amazon Corporate Accounts call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Amazon Corporate Accounts phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Amazon Corporate Accounts staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Amazon Corporate Accounts is Tuesday.The most busy day to call is Thursday, which averages 62% more phone calls by comparison.Again, this is based on a sample of 323 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Tue
Quietest
Wed
Thu
Busiest
Fri
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Friday, which is 259% longer than the minimum.As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.
In summation, the best day to call Amazon Corporate Accounts is Thursday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Amazon Corporate Accounts staffs up on Thursday to handle the higher call volume, and that makes it the best time to call.
Why Customers Call Amazon Corporate Accounts
If you have time to do a bit of reading before you call Amazon Corporate Accounts, we recommend you read over some of our problem-specific articles.
Having a corporate account with Amazon offers several key benefits. Firstly, it provides access to a wide range of products and services tailored specifically for businesses, including bulk purchasing options and exclusive pricing. Secondly, with a corporate account, you can manage and track your organization's orders and expenses more efficiently through features like order history and purchasing analytics. Additionally, a corporate account enables multiple users to have separate logins under one organization, streamlining purchasing processes and maintaining security. Moreover, Amazon provides dedicated customer support for corporate accounts, ensuring timely assistance for any inquiries or issues. Overall, a corporate account with Amazon enhances convenience, efficiency, and cost-effectiveness for businesses, making it an advantageous choice for all types and sizes of organizations.
Yes, specific terms and conditions apply to corporate accounts on Amazon. These terms and conditions aim to provide a clear understanding of the rights and obligations for both Amazon and corporate account holders. They cover various aspects such as eligibility criteria, account management, purchasing guidelines, payment methods, and fees. Corporate accounts may also have access to additional features such as bulk ordering, purchasing analytics, and business pricing. The terms and conditions ensure compliance with Amazon's policies, including privacy and data protection. It is advisable for corporate account holders to review and adhere to these terms to fully leverage the benefits and services available to them through Amazon's corporate account program.
Yes, Amazon provides robust reporting and analytics for corporate accounts. With our comprehensive dashboard, corporate customers have access to real-time data and insights on their account activity. From tracking order history and monitoring shipping details to managing user access and controlling spending, our reporting and analytics tools offer valuable visibility and control. Additionally, we provide detailed spend analysis, allowing businesses to identify trends, optimize procurement, and make informed decisions. With this level of transparency, corporate customers can effectively manage their operations, streamline processes, and drive cost efficiencies. Amazon's reporting and analytics capabilities empower businesses to track and measure their success, ultimately enabling them to make data-driven strategies and achieve their goals.
Click the link above to get answers to just about any Amazon Corporate Accounts customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Amazon Corporate Accounts, and their purpose. Are any of these similar to the reason you are trying to call?
Assistance with seller account: "I'm a new Amazon seller, and it's been nothing but stress."
- From a call lasting 8m 26s , Oct 18, 2024 7:43 PM
Account access issues: "I'm locked out of my account and can't reach anybody."
- From a call lasting 4m 57s , Oct 18, 2024 7:35 PM
Account access issue: "I have a problem accessing my Amazon account."
- From a call lasting 30m 40s , Oct 1, 2024 10:13 PM
Information about why customers call Amazon Corporate Accounts is extracted from issues that customers have reported to GetHuman.
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Amazon Corporate Accounts will reply our your email.
Conclusion and closing notes
This is Amazon Corporate Accounts's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Amazon Corporate Accounts agent. This phone number is Amazon Corporate Accounts's best phone number because 1,878 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-486-2360 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Amazon Corporate Accounts first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email. In total, Amazon Corporate Accounts has 1 phone number. It's not always clear what is the best way to talk to Amazon Corporate Accounts representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Amazon Corporate Accounts. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Amazon Corporate Accounts. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.