Amazon Corporate Accounts Customer Service Issues

I have an Amazon account and have been attempting to purchase an 8-quart pot. However, I encountered issues with placing the order. When I tried to order it on Monday, the order was placed on hold. Now, I am unable to access my account to make the purchase, and I keep receiving an error message stating that amazon.com is not working. I am looking to get in touch with Amazon customer service to resolve the account problem without incurring any additional charges.

My family member has been trying to return a sofa to Amazon since July due to a missing piece that prevents proper setup. Despite receiving incorrect return labels twice, she is eager to return the item. Could you please email her the correct return labels so FedEx can pick it up? Thank you for your help.

I made a purchase for a back brace on Sept 23, and it was billed to my credit card. However, I have not received it yet despite the time that has passed. I reached out to customer service and spoke with a representative, but things took an unexpected turn when the man claimed I owe $[redacted] for a computer I did not buy. He asked various unrelated questions, including about my bank, my husband, and his phone number, leading me to suspect this was a scam. Following this troubling experience, I contacted my credit card company, which informed me of numerous scams involving Amazon. I am concerned about whether I will ever receive the back brace I ordered.

I recently purchased food totaling $35.56, using a $5 gift card and a $1.46 promotion. There was a service fee of $8.95, making the total $28.07. I used my EBT card for the purchase, but the order is on hold as they claim I owe $5 more. I have $13.50 left on my food stamp card, which I asked them to use for the delivery. Even after authorizing the payment three times, I still haven't received my food. It's already 1:33 p.m., and my delivery window was between 11:00 a.m. and 1:00 p.m. My wife and I are hungry, and this is our last resort. I'm urging for a resolution promptly as I am an Amazon shareholder.

I called [redacted] and spoke with a woman regarding an order I placed on 09/23/[redacted] that I have yet to receive. She increased the price from $50 to $70, which made me question her legitimacy. She claimed to be from a company affiliated with Amazon, where I ordered two shirts totaling $38.98. I requested a refund to my account. When I contacted my bank, they informed me that the number [redacted] was unauthorized. The woman I spoke with had my debit card details, and I confronted her about the suspicious activity. I have since canceled my debit card, and she mentioned that my bank would not allow the deposit into my account. What steps should I take next to resolve this issue?

I would like to make a formal complaint regarding Becky, a supervisor who was extremely rude to me regarding my undelivered rush order. The driver claimed to have delivered it, but no knock or call was made to confirm the access code required for delivery. My order number ends in [redacted]. When I called back for help, Christina informed me that she couldn't guarantee redelivery or offer a pickup option, abruptly ending the call. Is this Amazon's new standard - taking payment, not delivering packages, and choosing when to finally deliver them?

Recently, my account was placed on hold due to a payment issue. After settling the bill, I have contacted customer service multiple times. Despite receiving repeated generic email responses, I have not been able to resolve the matter with Amazon. I obtained a reference number from the payment service but Amazon has not provided a way for me to submit the necessary paperwork to clear the situation. I am frustrated with this ongoing problem and urgently need my account reinstated. I rely on Amazon for purchasing specific supplements, and this situation is hindering my ability to do so. I hope Amazon can address this promptly and provide the assistance I require.

I have been assured multiple times that I would receive a refund for an item I returned to Amazon via Staples in August. Despite claims that the refund was processed, Amazon has no record of it. Various customer service representatives via chat and phone have provided conflicting information, claiming the refund was issued to my credit card or gift card balance, which turned out to be untrue. After yet another frustrating 45-minute call, where inaccurate information was provided, I am left feeling distrustful of Amazon's customer service training. The representative even mistakenly stated the refund was sent to my Visa card without knowledge of my card number when I clearly specified my preference for a gift card refund. Promises of emails notifying me of the refund allocation have repeatedly gone unfulfilled, and the lack of resolution after investing significant time in communication is disappointing. I seek assistance in resolving this matter without further inconvenience.

On November 7th, I contacted Amazon Customer Service regarding a $9.99 charge on my account. I discovered it was for a Cinema Subscription I wasn't using. The representative canceled it and promised a $99.99 refund for November and prior months. I received confirmation but no refund in 3 to 5 business days. After following up on November 13th, they mentioned it was processing and would be refunded to the original debit card. By November 17th, I spoke to a Supervisor who offered $89.99 as a courtesy credit due to expired cards. Unfortunately, I didn't receive it as promised. Subsequent calls led to different and unhelpful responses. The inconsistent customer service and lack of resolution, despite being a long-time Amazon customer, have left me frustrated and undervalued. The difficulty in escalating the issue and repeating myself multiple times adds to the dissatisfaction experienced.