Amazon Corporate Accounts Customer Service Issues

Amazon's handling of in-house gift cards has left a customer dissatisfied with their service. The customer recounts purchasing gift cards, expecting them to be delivered promptly but facing a limitation on the number of cards that can be purchased daily. The lack of transparent information on the website added to the frustration. The customer expresses disappointment in Amazon's customer service response, eventually canceling their order and seeking alternative gift card options. Additionally, concerns about privacy invasion through devices like Alexa and Ring doorbells are raised, suggesting a lack of transparency from Amazon. The customer considers leaving Amazon and advocates for increased transparency and customer empowerment in decision-making. They also mention potential consequences faced by those who dissent and express support for workers unionizing. The customer's overall experience has led to a loss of trust in Amazon and a desire for greater accountability from the company.

Due to recent issues with Amazon's gift cards, I have decided to cancel my Prime membership. After waiting for 30 days, I plan to permanently cancel all Amazon services and decline any future bundles containing their products. I am considering partnering with friends to create a competitor to Amazon that prioritizes excellent customer service and values the satisfaction of US customers. I believe Amazon's CEO should take responsibility for the company's actions, reevaluate its business policies, and support the opening of small businesses with exceptional service. Additionally, I think the government should consider imposing additional taxes on Amazon for their poor behavior and mistreatment of employees, who I believe should unionize. This situation highlights the necessity of a union at Amazon, which I feel is unprecedented in modern times and could serve as a valuable lesson for the company's board of directors.

I made a purchase on Amazon and received a delivery notification for Sunday, December 4. However, the package has not arrived yet. I contacted Amazon customer service on Tuesday to report the missing item. Despite speaking with five different representatives, they stated they could not refund or replace my $51.95 item because the delivery status shows "delivered." I am certain it was not delivered. The customer service was rude and unhelpful. When I asked to speak to a supervisor, I was denied, and the call was ended. I even offered to provide photos of the multiple undelivered packages at the Amazon hub, but they refused saying they do not accept pictures. This situation is unacceptable, and I am requesting a refund of $51.95 to my account.

I recently opened an account for my 14-year-old son after he received a $[redacted] Amazon gift card from his grandparents for Christmas. He made some purchases on the account, but it was quickly locked, requesting proof of ownership. I submitted photos of the gift card, gift receipt, and a document from the sender granting permission for him to use it. Despite this, Amazon canceled his orders and claims the documentation is insufficient. I contacted customer service and accounts specialists who ask for more documents that I don't have. I just want his account unlocked but am struggling to get a response from Amazon. I've tried emailing and calling but to no avail. Any advice would be helpful.

I've reached out to Amazon Customer Service six times to unlock my account so I can use my Amazon Gift card. After contacting them, they mentioned sending a form to an Amazon Specialist to resolve the issue. The email linked to my account is [redacted] The Amazon Gift card was bought from Giant Food store and was redeemed for $[redacted] on my account. The account is under the name Imani Green. I am willing to provide any necessary proof of identification.

Since March of last year, I have been locked out of my Amazon business account without any clear explanation for the suspicious activity. I have accumulated credits of over $[redacted] in this account. Despite contacting Amazon business customer support every month, I have received the same response that a specialist will email me within 24 hours to address the issue, yet no progress has been made since the problem started. This has greatly affected my business operations, as of Dec 17, [redacted], there is still a credit of $[redacted].78 in my account. The lack of transparency and inability to access my funds has caused significant setbacks in ordering essential business supplies.

I work as a DA driver for Amazon, named Lester Castro. Recently, I reached out to customer service about my Amazon account being on hold. This issue has prevented me from working, as I am unable to log into my flex account. I fear I may lose my job if the hold is not resolved promptly. I have provided all necessary documentation to prove there was no fraudulent activity involved. Kindly assist in lifting the hold on my account so I can resume working with Amazon. Being a father of four, I rely on this job. Please, help me. My email linked to the Amazon account is [redacted] Sincerely, Castro Lester.

To Whom It May Concern, I was informed by my customers that they would not be able to replace or refund my money for order #[redacted] that I did not receive. I was instructed to contact the shipping company that Amazon selected to deliver the item via UPS. I have spoken with them, and they stated that the item was delivered, but they cannot provide proof of delivery. As a Prime customer, I feel disappointed and let down. In these challenging times, every penny counts, and it is essential to make good use of them. The delivery company claims the package was left in my yard, but they cannot prove it was delivered. It is their word against mine, and I maintain that the item was never received. Amazon mentions they are not responsible for undelivered items, which I find unfair. How can it be proven that the item was delivered? Who can verify if the driver entered the yard but did not deliver the package since they have no proof of delivery? I kindly request a reconsideration and assistance in obtaining the item I paid for but never received. Thank you.

I recently contacted customer support for assistance, but I felt threatened by the representative. I was informed that I would receive a refund for the product I returned. I expect to be notified by email regarding the status of my refund as promised. Initially, the representative was not attentive and I had some difficulty communicating my concerns. I maintained a respectful tone throughout the conversation, but I do not appreciate feeling threatened in any way.

On April 3rd at 12:50 p.m., I spoke with supervisor Joshni. He promised me a $[redacted] compensation credit due to my truck being damaged by fuel injectors I purchased from a third-party seller. Despite reaching out multiple times, the seller never responded. After contacting Amazon about the issue, I was instructed to purchase items sold and shipped by Amazon to qualify for the credit. I ordered a mini refrigerator for $[redacted] and a floor jack for $86.48 with the understanding that I would receive a $[redacted] credit back to my original payment method. Today, when I called to claim the credit, the representative denied it and abruptly ended the call. I possess an email from April 3rd detailing the compensation process, which stated I didn't need to return the purchased items. As loyal Prime members, with seven family members also subscribed, we hope for a resolution to this matter. Thank you for your assistance. -Dorothy and Joseph L.

Order [redacted]-[redacted] was placed on March 16, [redacted]. I requested a refund on April 4, [redacted], and contacted the Seller. On April 5, [redacted], the Seller agreed to refund the order and told me to keep the Slipcovers. However, as of April 13, [redacted], I have not received the refund. The Seller wanted me to cancel my refund request through Amazon without issuing the refund. I informed them that I would cancel the claim once the refund was processed. The Seller refused, so the a-z Claim remained active. Amazon informed me that they couldn't refund to the original payment method because the card was no longer valid. After some back and forth, Amazon was able to credit $47.47 to my gift card balance for a different return. However, I am still waiting for the refund of $47.41 for Order [redacted]-[redacted] to be credited to an Amazon Gift Card since the original payment method is no longer available. I have contacted Amazon multiple times on April 21 and 22, [redacted], requesting the refund to be issued on a gift card. I appreciate any assistance in resolving this matter. Thank you, S.W.

I encountered an unusual situation where scammers across the United States are purchasing items from a deceptive group posing as Amazon, using my name and address without my consent. They believe these purchases are being charged to an Amazon account linked to me. However, I do not have an Amazon account and do not recall ever placing orders with your company. It's concerning that my personal information is being misused for fraudulent purchases on Amazon.

As a long-time Amazon Prime member, I enjoy the convenience of shopping with them, but lately, I've had issues with delivery drivers mishandling packages and encountered rude customer service representatives. Recently, I had a concerning experience where a customer service agent allegedly misused my credit card to play the lottery in North Carolina. Despite being assured of an investigation, I have yet to receive any updates from Amazon. I hope the situation gets resolved soon.

Dear Amazon customer service team, I have been struggling to resolve an ongoing issue for the past few days. Despite my efforts, I have not been able to find a satisfactory resolution through discussions with supervisors based in the Philippines and elsewhere. One of the supervisors, Kriza from the Philippines, was unhelpful and displayed rude behavior during our interactions. I have spent approximately two and a half hours on the phone with Synchrony Bank, Amazon, and my bank, only to be directed back and forth without a resolution in sight. As a loyal Amazon customer, I expect answers to my inquiries directly from Amazon, rather than being redirected to third-party entities like Synchrony Bank. This complicates the purchasing process and magnifies issues, as I now have to engage with multiple parties. Upon contacting Synchrony Bank to identify the source account used for payments on my Amazon credit card, I encountered difficulties due to them lacking full account details, providing only the final four digits. Unfortunately, both my savings and checking account share the same ending digits, making it impossible to differentiate. This situation has led to incorrect charges on my savings account instead of my checking account, resulting in unnecessary fees imposed by my bank, Suncoast Credit Union. Despite repeated attempts to rectify the payment method, both Amazon and Synchrony Bank have been unable to address this issue effectively. Today, I made a payment of $[redacted].99 without clarity on which account was charged due to the overlapping account numbers. Despite escalating the matter to a supervisor at Amazon, the unhelpful and dismissive attitude persisted, with no viable solution offered except to contact the bank once more. The current system's inefficiency regarding account identification is frustrating, as it hinders my ability to oversee transactions related to my Amazon credit card. I am left with no choice but to raise these concerns with the Better Business Bureau and the Attorney General's office if a resolution is not promptly provided. Sincerely, Wade Abawi

After contacting 8 representatives to resolve this issue, I have now escalated the matter to corporate HQ. I attempted to purchase a tent using my new AMEX Amazon Business credit card. Despite receiving a $[redacted] gift card and applying it successfully, I later received an email stating that the order had been cancelled. When I called, the representative mentioned a 24-hour waiting period for using the AMEX card. The following day, upon reordering, I encountered an issue applying the gift card, as it was deemed invalid. I suspect a new gift card code is needed due to the cancellation of the initial order. I am seeking assistance with resolving this matter related to the payment system. Thank you.

After purchasing 3 fans, upon opening the package a week later, I discovered I received the wrong items. Despite reaching out to Amazon customer service multiple times, the representatives were unhelpful and even rude. They repeatedly denied my requests to speak to a manager and one representative even hung up on me. I attempted to use the robot messaging system but couldn't escalate the issue to a manager. Contacting the seller directly also yielded no response. I am seeking a refund and will not return the incorrect items unless they cover the shipping costs. I refuse to bear the burden of their mistake and will not expend my own resources to rectify their dishonesty.

I purchased 3 fans and when the package arrived, I waited for about a week before opening it. To my dismay, the contents were completely different from what I had ordered. Despite reaching out to Amazon customer service multiple times, I have encountered unhelpful and rude representatives. I requested to speak to a manager over 10 times, but my requests were denied, with one representative even hanging up on me. The robot messaging system also failed to connect me to a manager. I have tried contacting the seller, but they have not responded. I am seeking a refund and do not intend to return the incorrect items unless they cover the shipping costs. I refuse to bear the burden of their mistake and will not spend my time, money, or resources rectifying their dishonesty. It has been a frustrating 6 weeks trying to resolve this issue.

I am simply trying to acquire my refund. I have returned the item but have yet to receive my refund. I was informed that I would have to wait 2 weeks for inventory checks and then an additional week for Amazon to process the refund. I find this unfair, as I was repeatedly told my refund would arrive in 2-3 days. It has been since the 19th, and I am still refund-less after returning the item. The item I initially received was delayed and incorrect, which was the main reason for the return. Even the replacement tent I received was missing pieces, prompting me to call today in hopes of finally receiving my refund after waiting over 14 days.

Last month, I purchased two e-bikes with an expected delivery between August 15 and September 05. However, when I track the orders, they show as canceled with the address voided on all tracking websites. Amazon support confirmed via chat yesterday that I would receive a full refund of $[redacted].32 within 48 hours, which I have documented with screenshots. Today when I inquired about the refund, I was informed it was not possible. Additionally, when I asked the seller for an invoice, the jpeg file received was corrupt.

My wife received an email from Amazon.com about account restrictions and closures due to policy violations on digital purchases. The link provided did not offer any contact information. We sent two emails without a response and had unhelpful experiences with Account Specialists from the Philippines and India on the phone. The issue seems to be a mix-up with our billing and shipping addresses. The customer service representatives were unable to resolve the problem, kept asking for the same information, and seemed to struggle with language barriers. While I personally may not be concerned about future Amazon orders, my wife, a loyal shopper, is considering cancelling her account due to this frustrating situation. I hope this message reaches someone knowledgeable who can quickly address and correct the address error to resolve this matter promptly.