Amazon Corporate Accounts Customer Service Issues

I have been unable to access my account for almost a month now. Despite multiple customer service agents submitting a form on my behalf, stating that I would be contacted within 24-48 business hours, I have not received any assistance. The issue started right after enabling 2-factor authentication. When trying to log in using 2-factor authentication, it kept prompting me to allow or deny changing my password, which I did not want to do. After the third attempt, I was locked out of my account and have been unable to log in ever since. I am requesting that someone from Amazon contacts me to verify my identity and re-enable my account.

I received a package today at my doorstep, but it's not what I ordered. The tracking number, address, and name on the package are all incorrect. I contacted Amazon's helpline and spoke with three individuals. The first suggested I keep the item, but it's a pair of Sperry shoes for men in size 10.5, not my size. The second offered a refund of $28.69 instead of the full $46.44 I paid. The third said I needed to verify my account by logging in. It's frustrating trying to receive the items I ordered. I just want a full refund due to the poor customer service and lack of resolution.

Subject: Issue with UPS Store and Return Labels Dear Amazon Customer Service, I am facing an issue with returning items as the UPS store in my town does not have the capability to print return labels from barcodes. I reside in a rural area, Cajun Campground in Louisiana, where I collect my Amazon packages from the Campground Office. Due to the office's sporadic opening hours, it is inconvenient to leave returns there for UPS pickups, especially considering the difficulty the UPS driver faces in finding recipients at our large campground. I lack the time to wait for UPS to locate me for applying a return label to my package. Until recently, I had the ability to print an actual return label and drop off my package at the UPS/TrueValue store in town for a receipt. However, this option has been removed, leaving me with just a barcode to rely on. This complicates the return process, relying on UPS to find me for shipping without a receipt. I kindly request the restoration of the print label option for returns. Furthermore, I am returning a package of keyrings (Order # [redacted]-[redacted], Tracking ID: 1ZW97R[redacted]59) and would appreciate a refund of $6.58 due to the inconvenience. If you decide to issue a refund, please cancel the UPS pick up request. Otherwise, kindly do not cancel the request to avoid unnecessary gas consumption. Thank you for your attention to this matter. Sincerely, S. Davis

I purchased 4 items on Sunday, March 13, [redacted]. One item was shipped through USPS, but the other items were not delivered because the drivers did not call me as instructed. My address is out of sequence, and my mailbox does not have numbers, which is why I ordered number decals to resolve this issue. I have had past experiences where drivers called me for directions without any problems. I used to be a UPS driver for 16 years, and I would always call customers if I had trouble finding an address to maintain a good relationship. I am frustrated with the current situation and would like a call back from someone in the corporate office promptly. If I do not see immediate improvements, I will escalate this matter to major news networks and consider legal action for the stress caused. I am seeking to speak to a live representative now.

I am unsure if the issue is with Amazon, but it's linked to my account with them. I've been noticing numerous unauthorized "reversal transactions" on my bank statement over the past four months. Despite multiple attempts to contact customer service, I've been left on hold without speaking to anyone. While I regularly make purchases for household items without any problem, these random reversals keep appearing. When I return items, I always follow the correct procedure. The issues seem to involve only mechanical or technical items. I believe my account with Amazon is being compromised, and I have evidence to support this. I need to escalate this matter to the legal department promptly.

I spoke with an Amazon floor supervisor named Alex who advised me to buy a $[redacted] Google Play card to secure my verification ID due to red flags on my account. I was informed of fraudulent purchases totaling $[redacted] for iPads in Dayton, Ohio, and Houston, Texas, and the responsibility falling on me. After purchasing the card, another person named Ms. Tells required me to get 4 $[redacted] Target gift cards for further verification. I am not willing to accept responsibility for these unauthorized charges. I am requesting a $[redacted] refund from Amazon without the need for additional gift card purchases. The refund can be transferred to my Paypal account [redacted] Thank you, Ms. Robbin Hobdy.

I am writing to express my disappointment in the way my account situation was handled. My account has been suspended, and I recently made purchases that I have not received. I would like more information on my orders and the movies I paid for. I feel unfairly accused of misusing my account and request detailed descriptions of any items I am accused of not returning or paying for. I used my Amazon Gift Card balance for these purchases, and I am concerned about receiving my items or getting a refund. I am also unable to access my digital movie account as promised. I was informed that my order was canceled, and I won't receive my items or a refund, totaling over $[redacted]. This situation has left me upset, and I urge for a resolution promptly. I can be reached at [redacted] or [redacted]. Thank you for addressing this matter promptly.

I purchased an Amazon gift card for $[redacted] from Riteaid. After making some orders and canceling a couple, my account was put on hold two days ago. I have sent multiple pictures of the gift card and receipt, but Amazon claims it is insufficient. When I click on "your orders" at the bottom of the Amazon website, it partially logs me in and shows no orders. I can see my gift card balance but not the activity. Despite accepting my money, Amazon has locked my account. Customer service has been unable to assist me, and this issue has occurred multiple times. It's frustrating that Amazon sells gift cards but then restricts their use. I need help to unlock my account.

I opened an Amazon account in October [redacted] with the email [redacted] Unfortunately, Amazon closed that account and then another one I made, [redacted], for unknown reasons. I've tried contacting the Account Specialist department but haven't received helpful responses. Amazon accused me of policy violations, although I have no idea what they mean as I haven't done anything wrong. When my accounts were closed, I had to contact my credit card company for refunds on canceled purchases. It's frustrating that Amazon won't work with me to resolve this issue, especially when my credit cards are in good standing. It feels like Amazon is avoiding responsibility and playing games with me. Hello, We thoroughly reviewed your account activities, related accounts, and order history to ensure our actions align with policies. After careful review, we have decided not to reopen your closed Amazon accounts. This decision is final, and further emails on this matter may not receive responses. Account Specialist Amazon.com www.amazon.com

I am facing challenges with my product deliveries to my apartment door despite specifying it clearly. Despite contacting customer service multiple times, the issue persists. I reside at [redacted] N 91st plaza apt #[redacted] and continue to face inconvenience as my deliveries are not made to my door. I receive emails inquiring about the delivery service, and I have to express my dissatisfaction with the lack of adherence to instructions. While I am a loyal Amazon customer with significant purchases, I am disappointed by the consistent delivery errors. Other suppliers manage to deliver to my door without any complications, which I find to be a basic expectation. I hope that this feedback reaches the appropriate channels to ensure a smoother delivery process in the future.

Four days ago, when trying to log in, I encountered an error message requesting a valid email or mobile number after entering my credentials. Upon contacting the [redacted] number, I learned that my account had been suspended. Despite confirming that none of my recent transactions bounced, the representative noted my subscribe & save orders as the only processed payments. I was informed that my issue had been escalated and assured an email within 24 hours to restore my account. However, it has been a full day, and I am yet to receive the promised email. I am eager to have this matter resolved promptly.

Today, I received alerts regarding potential fraud charges on all my credit and debit cards from both my banks and credit card companies. It turned out that my Amazon Prime membership renewal fee was charged to all the cards in my Amazon wallet simultaneously, causing them to be canceled due to suspected fraudulent activity. When I reached out to Amazon's customer service for assistance and requested a one-week extension for my Prime membership until I could access my new card, I was denied and advised to cancel my account instead. Despite explaining the situation, no apologies were offered for the inconvenience caused by their system error. The customer service representative's unhelpful response and lack of accountability left me frustrated and without financial access for at least six business days. Unable to escalate the issue further, I felt disappointed by Amazon's dismissive handling of the situation. I contemplated contacting Amazon directly via email but found no alternative contact method. To prevent a similar situation, I recommend keeping only one primary card linked to your Amazon account and removing the rest. The lack of assistance and resolution from Amazon has left me in a difficult financial predicament, highlighting a severe lapse in customer service.

I purchased a Tozo S2 Mini Smart Watch and screen protectors from Amazon and imported them to Jamaica from Miami through a third-party courier. Despite my initial excitement, the products were substandard and faulty. I started an international return process from Jamaica, which involved contacting Amazon's live chat for guidance. I was instructed to drop off the item at UPS in Kingston, Jamaica, with a free return label provided by Amazon. However, upon reaching UPS, I discovered the label was invalid for use in Jamaica, requiring me to pay 6,[redacted] JMD for a local label and return delivery. After speaking with representatives like Jun Shymrian and Nikhil, and facing conflicting information regarding reimbursement, I felt frustrated. Despite Roshiny Raju finally stating that I would be reimbursed, my uncertainty persisted as the chat ended abruptly. I have returned the item, awaiting delivery confirmation, but I am still unclear about the reimbursement process for the return shipping cost.

I've been experiencing delivery issues with Amazon Prime drivers repeatedly delivering packages to the wrong address instead of mine. Despite waiting at home to receive my orders on time, the delivery mishaps have occurred about five times now. Initially, I received replacements or refunds for a few orders, which was crucial for me as an artist with strict deadlines to meet. However, there are two orders for which I have not been reimbursed. The call center representatives in the Philippines have not been helpful, escalating my frustration. They have even altered my account by removing undelivered products. This has left me extremely angry and disappointed. I expect better customer service and proper training for both call center agents and drivers to prevent such errors. Dealing with this situation has been a nightmare, and it is imperative that Amazon resolves these issues promptly to avoid further dissatisfaction.

I am encountering repeated issues with Amazon's delivery drivers at my residence. This has occurred around 5 times, and while Amazon has resolved some of these instances through refunds or replacements, my recent two orders have been problematic due to interactions with the call center based in the Philippines. Despite my attempts to convey the non-delivery of items, they removed the products from my profile. I have been struggling with the call center for over a month seeking a refund for items I no longer require. Their inability to de-escalate situations and effectively solve problems is disappointing. There appears to be a notable concern with the drivers and delivery in Tucson, Picture Rocks area, as well as the professionalism of the call centers. Improved oversight and protocols are necessary to address such issues promptly and professionally. Addressing these customer service issues is crucial, especially as competition grows. My two problematic orders are as follows: [redacted]-[redacted] and [redacted][redacted], under the name C. Ward. I implore Amazon to enhance customer service standards and consider keeping call centers within the US for better service quality and job creation opportunities. Your attention to these matters is greatly appreciated. Signed, a disappointed customer.

Order # [redacted]-[redacted]: I need help with this order. The item I received was damaged, so I returned it using the provided label on 08/02/[redacted]. Despite multiple refund requests, the company claimed they did not receive the package. However, after filling out a claim form, the unit suddenly found an empty box in their warehouse. The box I returned was unopened, but somehow it went missing or was tampered with. Can someone assist me in getting a refund? I've been a Prime Member for over 15 years and am disappointed with this experience. Thank you. - E. Olshansky

On Saturday, September 10, [redacted], I purchased a prepaid Amazon gift card from a retailer. Using it on Amazon's website was smooth until my account got put on hold after making two purchases. They requested a copy of the gift card receipt or the physical card, which seemed pointless as the cards were already redeemed. I managed to provide an image of one card, but they kept asking for the same thing, frustrating me. The customer service experience was not good, with unhelpful representatives causing further distress. This incident has soured my view on Amazon prepaid gift cards, and I urge caution when using them.

I am experiencing an issue where my internet service provider is incorrectly showing as Amazonaws, which is not accurate. Despite contacting the numbers I have for Amazon, I have been unable to resolve this issue as they have no information. The corporate office receptionists have not been helpful and refused to transfer me to a supervisor for further assistance. I have been disconnected five times today, which has been frustrating. I believe my computer was hacked, and I have reported this issue to the FCC and the police. I need to speak with someone to understand how this error occurred and how to rectify it.

I recently ordered the same hot water bottle twice from Amazon. In the past, I had ordered it without any issues. However, this time around, the first bottle arrived with no packaging, the company's tag was stuck to it, leaving ink marks that I couldn't remove, so I had to return it. The second bottle had a torn bag and was dirty upon arrival. Despite speaking with a manager, no resolution was provided other than returning it. There's a lack of confidence that a third order won't have the same issues, causing me unnecessary expenses, time, and stress. This situation is unacceptable.

I placed an order last week expecting it on Saturday, November 27, [redacted]. I had no issues with my payment card. However, today I made a new order that was canceled by Amazon employees 25 minutes after confirmation. The first representative said there was no problem and would email me if there was. The second falsely claimed it was my bank card. The third person without a name abruptly ended the call. The fourth, named Kyle, emailed me and then I couldn't access my Amazon account. After I challenged their actions, Kyle reviewed my orders and set a new arrival date for December 2, [redacted]. The entire ordeal occurred from 8 am to 10:45 am today. My bank confirmed no issues with my card and advised I speak to an Amazon supervisor. This experience was stressful, and I believe those involved should face consequences for their actions towards me as a customer. If calls are not recorded, I will document future interactions myself. It was very unprofessional.