Amazon Corporate Accounts Customer Service Issues

Dear Customer Service, I am experiencing issues with my Amazon account being placed on hold, and I am seeking clarification on the reasons behind this action. The initial notification mentioned "unusual payment activity," which left me uncertain about the cause. Subsequent notifications referenced a dispute related to another account, which I have no connection to. Despite my repeated calls to customer service, the responses have been consistently unhelpful, promising emails from the account specialist within 24-48 hours but failing to follow through. I have requested information on what steps I need to take to resolve the matter but have received no communication or assistance. The false promises of having my account reinstated within a specific timeframe have only added to my frustration. I value Amazon for its excellent service and products and enjoy shopping on the platform. Please unlock my account, provide an explanation for the hold, and prevent similar issues in the future to alleviate this ongoing customer frustration. Best, Lori M. Peoria, IL

Hello, I recently signed up for Shudder through the Prime Video app for $0.99 per month for a year. I also had a subscription to AMC, which I canceled because I only wanted the Shudder content. However, on 8/4, I received an email from Prime Video stating that any overlapping content between AMC and other services (including Shudder) would be canceled. Unfortunately, I missed this email initially and only discovered it tonight. Amazon automatically canceled my Shudder subscription without notifying me due to this overlap, even though I had canceled my AMC subscription on 7/16 (which ran through 8/7). I spoke to three customer service representatives and two supervisors tonight. The first supervisor, Raj, was helpful, but our call got disconnected as we were resolving the issue. Upon calling back, I encountered an unhelpful representative. After requesting to speak to her supervisor, he was slightly more helpful but said they couldn't reinstate the subscription at the $0.99 price. He offered a refund of 2-3 months of my Prime subscription as a courtesy, but I declined. I have multiple concerns regarding the unhelpful nature of the representatives, the lack of responsibility taken by Amazon, and the inability to reinstate the special subscription price despite it being the company's mistake. The resolution provided by the supervisor was unsatisfactory. Given this situation and recent delivery issues, I am considering canceling my account. I hope to find a satisfactory resolution soon. CM

For the past year, I've experienced ongoing issues with late package deliveries from Amazon, despite being a Prime member for over two years. My packages consistently arrive late without any prior notification. Each time I contact customer service for an update, I'm simply told it's a delay. I pay $14.06 for a service that promises timely deliveries, yet this hasn't been the case. It's frustrating not to receive any communication regarding delayed shipments. This recurring problem makes it challenging to continue relying on Amazon for my purchases.

My account got closed because they accused me of reselling products, which is false. I frequently send gifts to family and friends at my own expense. I have been a member for over 2 years, and suddenly my account was closed, leaving me unable to return items and losing money. Then, my husband's account was also closed. I have a large circle of friends and family I send items to, why is this an issue? I spend a lot of money on Amazon. My mother, who had $[redacted] in gift cards, had her account shut down too. She doesn't even know what was ordered. This situation is frustrating, and I want to know what actions can be taken. A significant amount of money is wasted, and our accounts were closed without valid reasons.

I need to process a payment that was mistakenly cancelled, resulting in my own books not being accessible on Amazon Author Central due to being locked out of my account. Despite contacting customer service, I haven't had any resolution as they mentioned that an "account specialist" would contact me, which hasn't happened after four attempts. To finalize the payment and unlock my account for my book launch, I require them to charge one of the cards on file. Any assistance or guidance on this matter would be greatly appreciated. Thank you.

I am reaching out today about my husband's recent experiences working with Amazon, which have been a nightmare. He started at the Amazon Fulfillment Center in Ruskin, FL a month ago to support me as I was diagnosed with cancer in August [redacted]. While the first few weeks went smoothly, as November approached, he was frequently being asked to leave early due to a high number of workers and the upcoming holidays. On November 4th, I fell ill and he needed to rush me to the hospital. When he informed management and requested to leave, he was told he would be fired and couldn't be rehired for 30 days. Lacking empathy, he was terminated. He then got a job at Amazon DSP in Seffner, FL, where he faced another issue on his second day. Despite offering help to a colleague, he was rudely dismissed. When he reported feeling uncomfortable to his manager, he was told to "toughen up" and have "humanity." This response was inappropriate, and my husband, being a kind person, did not file a complaint. The attitude of Amazon's management has been deeply disappointing and disrespectful. I hope this feedback sheds light on our concerns. Thank you. Best, Kiara C.

My account was closed, likely due to my family traveling through multiple states recently. Despite contacting customer service numerous times, we only receive generic emails stating the account closure without any further details or solutions. The account holds a $[redacted] gift card balance and all subscriptions were canceled without refunds. We are seeking access to the account or a refund for these funds. If this matter is not resolved promptly, legal action may be considered regarding the $[redacted] being withheld. A direct line to an account specialist is requested as the current communication seems unproductive and frustrating.

I recently purchased a new graphics card from Amazon, but unfortunately received a different used card with scratches and dust. Despite leaving a review and providing photos, when I returned the incorrect item as instructed, I was denied a refund as it was claimed to be a different card. My attempts to resolve this with customer service have been unsuccessful. This has been a disappointing experience especially considering our family's regular patronage with Amazon. Unfortunately, I am now left without both a refund or the correct graphics card.

My account on Amazon has been suspended, and I am unable to resolve it to return a rental by December 15th. Amazon initially mentioned covering any fees and suggested a "Special Return" option over the phone, which required providing my credit card details for the order number. However, upon contacting them again, I realized this proposed solution may not be legitimate.

While interacting with Amazon representatives Honey and Icy, I encountered challenges. I requested the corporate phone number which both agents declined to provide. Additionally, Icy refused to disclose the corporate address when I inquired about settling my bill. I only have one payment remaining and wished to promptly clear it, but the lack of assistance was disappointing. The dismissive and disrespectful behavior from the agents, making me feel incompetent in communication, is not acceptable. Consequently, I have decided to seek alternative vendors for products as I value respectful and efficient customer service. Prioritizing a hassle-free experience outweighs cost considerations for me, as I believe in the significance of respectful treatment in customer interactions.

I've observed a significant shortage of staff at Whole Foods stores in the North Suburban Chicago area. Many employees and customers are not adhering to mask-wearing and maintaining safe distances. I inquired about the staffing shortage and was informed that numerous employees have resigned, with several others reporting illness with Covid. When questioning why safety measures like mask mandates and social distancing were not enforced, I learned that upper management is hesitant to reinstate these precautions. It appears that Amazon, the parent company of Whole Foods, prioritizes profits over human life. While I can shop elsewhere, I worry about the employees risking their health for an indifferent corporation that can afford luxuries but neglects its staff. These dedicated workers, including young individuals and seniors, deserve recognition for providing essential services. It's concerning to envision the consequences if they all fall ill, leading to store closures due to a lack of committed employees who receive inadequate compensation. Unfortunately, reaching out to corporate leadership seems futile, leaving me feeling disturbed, frustrated, and angered.

I have a temporary hold on my account. I completed the necessary documentation and provided a billing statement for a recent order. With Christmas shopping still left to do, time is limited to ensure delivery for our kids and family. Each time we use my husband's Navy Federal debit card, this issue arises. I have orders in progress, packages pending, and more items to purchase, but my locked account hinders me. If I can't resolve this promptly, I will be highly upset. Waiting 24 hours for assistance is not ideal given the urgency of the situation with Christmas approaching. The hold on my account causing delays is frustrating, and I need immediate resolution.

I created an Amazon account about a month and a half ago but realized I accidentally made two separate accounts - one with my email and another linked to my phone number. Following a two-hour phone call to place an order using a gift card, I was asked to provide a "dummy credit card number". The next day, my account was put on hold for suspicious activity. Despite numerous promises from customer service to escalate my case to account specialists and get back to me within 24-48 hours, I never received any follow-up. After multiple attempts talking to supervisors, still no progress. The last supervisor mentioned a team specifically handling gift card issues, but I have yet to hear from them. Planning to contact them again but feeling doubtful. Hoping for better assistance or a different approach this time around.

Order # [redacted]-[redacted]: I placed an order for an iphone SE, but received an iphone 11 pro max instead, which was password locked and carrier locked. After resolving the passcode issue with Apple, I found out the phone was stolen. The seller has not responded to my attempts to contact them. Amazon has approved the return, but the return instructions require the original item to match the item description, which is not possible in this case. Due to this error, I had to spend significant time and money getting a new phone and setting it up due to software issues with the phone I received. This experience has greatly reduced my trust in Amazon's products and services. I hope to receive full credit for the iphone SE once the iphone 11 max is returned.

For the past year, I have been receiving packages that do not belong to me multiple times a month. Despite living in a 55 and over community and having a well-lit address, the deliveries are consistently being made to my home. I am at C-7 but receive packages for other addresses like F9, H12, and so on. As a 73-year-old with heart issues, I have been diligently delivering these misdirected packages to their rightful owners, which is becoming challenging with winter approaching. Despite my efforts to communicate with the delivery drivers and even going as far as showing them the correct addresses, the issue persists. I kindly request to have my address removed from the GPS to prevent further problems and avoid unnecessary stress on my health. Thank you for your understanding.

Dear Amazon, I wanted to address an issue with my account that was on hold from December 21 to 23. I have a $70 gift card on my account, of which I have already spent $10. If the reason for holding my account is due to the address, please know that it is tied to my shipping company. And regarding the phone number, it was linked to the company, but they had to change it, so I no longer have access to the old number. If you need to confirm my identity, please do so via email. One of the numbers associated with my account is [redacted]. As I am in the process of getting a new phone, email is the best way to reach me. In terms of the gift card purchase, if there were restrictions on its use, that should have been made clear during the transaction. I understand the need for security measures, but I would appreciate it if my account could be reinstated or if I could transfer the remaining balance of my gift card to another account. Thank you.

I have been struggling to resolve the issues with my account since it was put on hold due to suspicious activity and two unpaid orders. It has been over a week, and despite numerous calls, I have not been able to speak with the account specialists. They only contact me via automated emails within 24 hours, which provide no specific details about the charges in question. The lack of transparency from the company is frustrating, as they are unable to provide me with the necessary information about the suspicious charges. Even Amazon employees I have spoken to cannot see the purchases made from my account on the 10th. The suggestion to create a new Amazon account has been made, but I am reluctant to lose access to my Prime membership and purchased content. The inefficiency and poor communication skills of the account specialists have been incredibly frustrating.

To whom it may concern, I am writing to address the inconvenience caused by a hold on my account. There is no clear reason for this hold, as I have not engaged in any illegal transactions. As a long-standing Amazon customer, I am extremely frustrated by the prolonged account restriction, which is hindering my ability to conduct business as usual. I kindly request your assistance in restoring access to my account promptly. Thank you for your attention to this matter. Sincerely, Emmanuel U. [redacted] [redacted] [redacted] [redacted] I am eager to hear positive news from you soon. Your help in regaining account access or refunding the remaining balance of $2,[redacted] would be greatly appreciated. Despite contacting customer service numerous times over the past week, I have not received the necessary support to resolve this issue.

To the Fraud Department, I have been receiving Order Confirmation emails for high-value items like the Sony 47" HD television for $[redacted].83, which I did not purchase. The purchases seem to be linked to someone else or a company named Lamphered LLC. I want to clarify that I have no connection to these transactions nor to the mentioned company. I reside in Reno, Nevada, close to your warehouse, but was unable to find assistance on how to address this issue locally. I am uncertain how to provide copies of these emails, but I am seeking guidance on who I should reach out to for help in resolving this matter. Thank you, Karin A.

I am Steven Wolfe, and I am currently experiencing extreme frustration with Amazon's customer service. Order # [redacted]-[redacted] was paid through a direct debit from my checking account, which is unusual for me. When the payment was processed, my account did not have sufficient funds. After being notified by Amazon that TRS was involved, I promptly contacted them on 3/3/[redacted] and settled the payment in full. Despite being informed that it would take 2-3 days for my account to be released, it remains locked. Each agent I speak to offers the same unhelpful response, stating they are unable to assist me. As a loyal customer who has made significant purchases with Amazon over the years, I urgently request that this matter be resolved without further delay.