Amazon Corporate Accounts Customer Service Issues

I am writing to address the issue with my Amazon account's closure following a disputed purchase in February. I kindly request assistance in having my account reinstated to continue purchasing essential items. My purchase history includes two items bought on February 1, [redacted], along with the enrollment in Amazon Prime using a new credit card. (Order #[redacted]-[redacted] totaling $8.28.) I was excited to acquire the Amazon credit card. On the same day, February 1st, I placed an order using the new credit account. (Order #[redacted]-[redacted] for $1,[redacted].24.) Although this order was disputed and resolved, my Amazon account remains inaccessible despite answering all security questions. Despite multiple calls to customer service with promises of a callback, none have been received. This situation hinders my ability to shop on Amazon. Your prompt assistance is greatly appreciated. I have been a loyal Amazon customer since the days when the platform solely sold books.

On April 11th at 6:30 AM, we received a call from someone claiming to be from Amazon in Seattle. The individual had difficulty communicating in English. Upon realizing unauthorized charges on our Visa card amounting to $[redacted].00, I immediately reported this to a representative in Canada, who promised to escalate the issue to the security team and refund us. Unfortunately, neither action has been taken. This kind of negligence in handling theft and account breaches is unacceptable. Despite raising the matter, there has been no resolution. Rest assured, we expect the $[redacted].00 to be reimbursed promptly. If not addressed soon, I will be compelled to involve the Better Business Bureau and reach out to Jeff Bezos directly. Enough is enough. Best regards, Mrs. M

My mom and I recently had our Amazon accounts closed because I've made multiple returns. My mom’s account isn't related to mine, so it's unfair that she got affected too. I've had to return items because they were broken, had missing pieces, or didn't match their descriptions online. I'm frustrated that I'm being penalized for this. The account specialist team is unresponsive to my emails, and I can't seem to get them to understand why I've been returning items. I feel stuck in a cycle with no resolution in sight.

I need help updating my phone number on my account. Despite my attempts, my old number remains linked, causing issues when trying to verify my new number. I have contacted Amazon customer service three times without a resolution. During my last call, the representative was rude and accused me of lying when I couldn't answer some questions. This behavior led to them threatening to flag my account. I have been an Amazon customer for over 20 years and now I cannot access my account to make orders or access my Kindle account where I recently purchased books. I need assistance with this matter urgently.

I'm currently experiencing difficulty placing orders on Amazon. I have been a loyal Amazon member for over a decade. When attempting to make a purchase, I'm prompted to "tap" a code, which I cannot do on my flip phone. I prefer not to switch to a smartphone. I kindly request to be able to use my flip phone for orders on Amazon as I have done in the past. Thank you. - D.S.

Yesterday, I received an email that seemed to be from someone at Amazon, claiming that nearly $[redacted] would be charged to my bank account within 24 hours. The email instructed me to call 1[redacted] to dispute this charge, mentioning a person named Jeff Henderson in Boston. The invoice number provided was [redacted]2, showing a purchase through Amazon Pay Wallet for an iPhone 12 Pro Max, which I did not order. I did, however, purchase a Pedometer with my Visa card on Amazon. When I called the number, the person who answered, with a possibly Middle Eastern or Indian accent, insisted on gaining access to my computer to fix the issue, which I refused. I am frustrated with this scam. - Bob Puig, Addison, Texas

I requested UPS to send a return to sender for an exchange order that shipped before I could cancel it. UPS returned the package without delivery. I contacted support for the full $[redacted].09 refund, which was initiated, with a 3-5 day completion window. However, the refund didn't come through. Following up, I was informed it was "stuck" and being addressed. Despite repeated calls (5-6 times), the process remains the same. Agents attempt the refund, can't, open a ticket, and promise 2-3 days for resolution. The refund is still pending. I urgently need this matter resolved.

On February 27th, I placed an order for a Bissell carpet cleaner with Order # [redacted]-[redacted]. Once I received it, I set it up and tried it out, but found the suction power to be lacking. I requested a return, disassembled the product, and shipped it back via UPS, keeping the soap solution sampler I had partially used to prevent leaks. After noticing the return was still open, I reached out to customer service through chat. Despite their apology and assurance of a refund, weeks passed with no action. Upon contacting Amazon again, I was informed that the delay might be due to using both a credit card and account balance. Subsequent interactions revealed conflicting reasons for the refund delay, suggesting I returned the wrong item and must return the correct one for a refund. Feeling frustrated and confused by the changing explanations, I expressed my concerns about the treatment received and the issue's resolution. I am uncertain if the incorrect item was initially sent, leading to this confusion. I'm deeply disappointed by the lack of clarity in the situation and the contradictory responses from representatives. Seeking a fair resolution and your assistance in rectifying this matter promptly, Corinne De Kleermaeker

Hello, I reside in Brooklyn, New York's Chinatown. Due to covid19, there have been incidents of packages being stolen. I have a note on my front door requesting for packages to be placed inside the white door, though some drivers comply, others leave them outside. I appreciate the ones who put them inside. Sadly, a couple of packages were left outside, and despite my request for a replacement or refund, customer service was unhelpful. When I mentioned not wanting to pay for something I never received, a manager abruptly ended the call. Is this how valued customers are treated? I used to select Amazon due to the great warranty, but with charges for undelivered items, I am considering other options.

I have faced repeated issues with your delivery service in Ontario, Canada. The company has delivered to the wrong address, sent incorrect items, and even lost my orders. Despite the courteous and helpful representatives on the Canadian chat site, dealing with the frequent mistakes caused by the courier company has been frustrating and time-consuming. The service from the courier company has been disappointing, with errors occurring regularly. I urge you to assess their performance and either push for improvements or consider terminating the partnership. Thank you. - L.W.

Subject: Request for Refund on Order #[redacted]-[redacted] Placed on May 18, [redacted] I am writing to request a refund of $68.02 on behalf of Danuta K. The refund is for the following items from the undelivered order: - Artist Proportional Divider Drawing Tool $26.49 - Drawing Board Beech Wood Table Top $28.89 I was notified on May 18, [redacted], that there was an issue with the shipping of my order and it was canceled. According to your communication, the refund should have been issued within 3-5 business days after the return was processed. Despite contacting your customer service representatives and receiving an email confirming the refund was processed back to my original payment method, it has been almost a month since the notification without receiving the refund in my bank account. Your prompt attention to this matter would be greatly appreciated.

I have been encountering significant difficulties accessing my account for the past four days. Despite my efforts to resolve the issue, I have not been able to reach anyone at the provided phone number to obtain the necessary verification code. Yesterday, when I finally managed to change my password, I attempted to update my phone number, only to find that my account was suddenly locked. After speaking with an agent named [redacted], I was informed that I would need to wait an additional 24 hours before regaining access. When I requested to speak with a supervisor for further assistance, I was abruptly hung up on. I am frustrated by the lack of communication and support during this process, especially after submitting all requested verification documents. I hope to have my account unlocked before the given time frame expires. Thank you for your attention to this matter.

I have been dealing with unauthorized charges on my bank account that I believe are connected to Prime Video. After cancelling my free trial in March [redacted], I continued to be billed for movies I did not authorize. Despite my bank reimbursing me for charges from April to June and issuing a new card, I discovered additional charges from Prime Video on my next statement totaling $57.00. I am frustrated and stressed out by this situation, especially the lack of assistance from Amazon's call centers. I feel Amazon did not adequately secure my account to prevent these fraudulent charges. I am now requesting my money be refunded to me in the form of a gift card or check, and I have made multiple attempts to resolve this issue with Amazon over the past few months.

I placed an order for an acrylic tub with a delivery date of July 7th. Unfortunately, the item was sent to the wrong facility. Despite reassurances from a supervisor, the delivery was delayed to July 9th, then promised for July 10th, which did not happen. Now I've been informed that the original order will be canceled and a replacement won't arrive until July 19th or 20th. This delay is affecting my renovation project as my contractor is unable to proceed without the tub. Despite having Prime, Amazon cannot expedite the replacement due to the delivery error. I received conflicting information from supervisors regarding contacting the facility. The renovation timeline is crucial as my daughter-in-law is expecting our first grandchild soon, and this delay is causing significant problems.

I need assistance dividing my EBT and bank purchases. I experienced an issue with customer service; after being on hold for 40 minutes, they hung up on me. I requested a supervisor named Robert, who seemed to be in tech support for claims and purchases. Despite providing my claim number and explaining the issue, Robert was unable to immediately resolve it. He suggested canceling the transaction and reordering, but I cannot afford the $[redacted] charge again. Robert mentioned it could take 3 to 10 business days to resolve. He indicated he is not authorized to handle claims for bank cards. I am seeking guidance on how to separate EBT and bank card transactions swiftly, as I currently have only $10 left in my bank account.

Since May, I've experienced ongoing issues with the delivery of three items expected on May 20, [redacted] for my vacation. Despite receiving a notification of delivery that I did not get, I contacted customer service, received a refund for the toy gun I re-ordered, and was sent the wrong clothing items. After trying to cancel the incorrect shipment and not receiving a refund, I filled out multiple incident reports but haven't gotten any resolution. The $50.85 refund is all I desire, as the constant back-and-forth with customer service has left me exhausted. The carrier involved is Lasership, with whom I've had previous difficulties. I appreciate any help in resolving this matter. Thank you. [redacted]

Hello, I have a suggestion regarding the billing descriptions on Amazon. I think it would be beneficial if the descriptions on credit card statements matched the descriptions on the invoices provided to Amazon customers to make reconciling purchases easier. As a Prime member, I frequently shop on Amazon, but I find it challenging to match my credit card statements with my invoices. For instance, the transaction listed on my Bank of America statement does not align with anything on my Amazon invoice: 06/17 06/18 AMZN MKTP US*214M79571 AMZN.COM/BILLWA 2[redacted] 73.79 It would be helpful if even a portion of the Amazon invoice number was included in the credit card description. I have tried using different credit cards, but the descriptions remain unhelpful. Aligning the information on the credit card statement with the Amazon invoice details would make it much simpler to review purchases. Thank you for considering my suggestion. Best, S

I have a recurring order for Boyajian Pure Lemon Oil, 3.4 Fluid Ounce that was supposed to be delivered on Aug 22. I received an email stating the item was delayed, so I contacted Amazon support. Despite the explanations and promises made, I have not received my refund as guaranteed. It's frustrating to keep explaining the situation repeatedly. I urgently need this matter resolved and the refund processed promptly. Thank you for your understanding and swift attention to this issue. Your prompt resolution is greatly appreciated. Best regards, Kellene Dunivan.

I am writing to express my frustration with the lengthy hold time to speak to a supervisor. I recently received 2 cell phones on Aug 26th and encountered issues with the data connection. This is crucial for my wife and me, both dealing with health issues. After a long wait, I finally spoke to a supervisor named Antonio. He was unable to provide a solution and had no contact information for his boss. I am left with no choice but to continue addressing this issue with corporate and possibly file a complaint with the Americans with Disabilities Dept. despite the lack of resolution. Sharing this experience on social media seems like the next step. Thank you, Amazon, for the disappointing customer service in this critical situation.

I placed an order for a gaming laptop, but Amazon hasn't shipped it yet. I noticed the price of the laptop has gone up since I ordered it and suspect Amazon is scalping items. The delays are frustrating, especially as I planned upgrades for the laptop. Despite authorizations and reassurances from customer service, the laptop is still not on its way. I'm considering filing complaints with the FCC and BBB if the issue isn't resolved promptly.