Amazon Corporate Accounts Customer Service Issues

I recently received an email from an Amazon specialist informing me that my account has been deactivated and locked. Despite ongoing returns for Order no. [redacted]-[redacted] and [redacted]-[redacted], my account was locked without prior notice, and the returns were collected after the deactivation. The items from the mentioned orders have reached the Amazon warehouse on 05th November, but I have yet to receive the refunds even after 2 weeks. Customer care informed me that they cannot check the status due to the account hold, promising to request the account specialist to unblock it. However, I am still waiting for an update. I reached out to the Account specialist via email, and they mentioned that the refunds will only be issued upon item receipt, whereas I have app screenshots proving the items were received long ago. I urge for a resolution promptly, either by initiating the refunds or unblocking my account for customer care to update me. Facing this inconvenience for my rightful refund is unacceptable, and I may escalate this issue to the Consumer Forum if not addressed promptly.

I wanted to share footage captured by my camera that may shed light on why my packages are arriving damaged. Despite my efforts, I've struggled to resolve this issue with customer service. The abundance of broken items has left me puzzled as to who is responsible. The camera footage revealed incidents that are disheartening, showing damaged orders and careless handling. Dealing with unhelpful and inconsistent customer service representatives has been frustrating. I'm still awaiting refunds for orders placed in the past six months, making me reluctant to continue purchasing from Amazon. I installed a camera in my neighborhood and caught a Prime driver tossing my package, reflecting poorly on the company. I offered to share the video with Amazon, but they showed no interest. It's concerning how such incidents impact customers, sellers, and the company financially. Though hesitant, I feel compelled to consider closing my Amazon account due to these recurring issues. If needed, I can provide the video for review. Thank you for your attention and Happy Thanksgiving. Stay safe. You may contact me at [redacted] or leave a message at [redacted] to discuss further. Your prompt action on this matter would be appreciated.

I have encountered several issues lately, from rude representatives to being locked out of my tablet account. The representatives I spoke to regarding registering my Fire Tablet 7 seemed unsure of how to proceed. I was supposed to receive a free year of Amazon Prime, but after speaking with multiple customer care representatives, I discovered I only had a 30-day trial. I have experienced various other problems as well. Thank you.

Three weeks ago, I went to my local supermarket and loaded $[redacted] onto an Amazon.com gift card. I then added the balance to my Amazon.com account and made some purchases. After returning items, I expected a refund to my account promptly. However, shortly after, I found out that my orders were canceled, and my account was frozen. I was asked to provide my receipt and a picture of my payment method for the gift card, which I have done multiple times without any resolution. Despite numerous emails and calls to customer service, I have not regained access to my account, balance, or Prime benefits. This experience has been frustrating, especially as a loyal Prime member. I hope for a quick and satisfactory resolution.

This morning, I got a call from someone claiming to be from Amazon saying they were charging $[redacted] to my account. I insisted I hadn't made any orders, and the caller got aggressive, even using inappropriate language before I hung up. Just a heads up about this current scam going on. - B.S.

My accounts have been on hold for nearly a week and a half now, I suspect it's because I used the same card on both. Some orders I've received, others I haven't due to my accounts showing unusual activity. I've been asked to provide documents with my name, billing address, last four digits of my card, and transaction history. Despite this, the issue persists, and I'm unable to access my account to track my Christmas orders. I would appreciate a refund for the undelivered items.

I have been facing recurring issues with Amazon Prime deliveries for three years. Delivery drivers consistently give my packages to the wrong people in my apartment complex. I even witnessed a driver throwing a package into someone's backyard. Recently, a $[redacted] computer component I ordered was found in my neighbor's bushes. Despite the ongoing problems, I feel limited in options due to Amazon's dominance in the market after other stores like Toys “R” Us closed down. I am frustrated with the poor customer service and disrespectful behavior of the drivers. One time, I received a notification that my package was hand-delivered, but it was nowhere to be found at my home. This has been a persistent issue, and after spending hours on the phone with customer service, I felt compelled to share my experience.

I received a call from someone claiming to be from Amazon stating there was a suspicious $[redacted] charge for a phone in California on my account. They insisted I need to be on my computer to help me. The call came from a local area code, [redacted], which is from Hammond, Indiana. They left a callback number, [redacted], and asked for Allen. When I tried calling back the original number, it was not in service. I am not sure if this is a legitimate concern. Please reach me at [redacted]

My Amazon account was compromised, resulting in fraudulent orders. Simultaneously, I received an influx of over 1,[redacted] daily subscriptions in various languages, which initially obscured any Amazon activities in my email. Upon discovering multiple unknown addresses associated with my account, I contacted Amazon promptly, leading to the removal of unauthorized orders, some of which were oddly listed under archived orders. To address the breach, I took various precautionary measures like updating credit card information and notifying my bank. Unfortunately, due to confusion surrounding my daughter's credit card advice to halt payments from December 13 onwards, I am uncertain about the legitimacy of certain charges. Despite my willingness to settle legitimate purchases made over Hanukkah and Christmas, I am unable to access my account to verify specific orders. The fraud department insists on payment for outstanding orders before unlocking my account, a process hindered by their refusal to disclose delivery addresses and items purchased. I am simply requesting transparency to differentiate between valid and fraudulent charges. Regrettably, attempts to clarify the situation with customer service have been unfruitful due to the account's restricted status. As a longstanding Amazon customer, I seek a prompt resolution and clear communication from the company's fraud department to navigate this ordeal effectively. Your assistance in addressing this matter would be greatly appreciated. Sincerely, Lori K.

I recently learned about the pressure your employees are putting on you to cut ties with Parler. As a believer in freedom, I am puzzled as to why you are even contemplating such a move. However, if you do decide to proceed, I will have to stop using Amazon, close my Chase Amazon credit card, and avoid shopping at Whole Foods. I refuse to endorse a company that seeks to stifle open dialogue. Thank you.

I did not purchase wall lights, and I have been asking for my refund on my card. When I contacted customer service on December 16th, they opened a claim but have not refunded my money. When requesting to speak to a supervisor, they abruptly ended the call, and I could hear children in the background. I am disappointed with Amazon's handling of the situation and feel unsafe using their services. If my issue is not resolved, I will consider legal action. This experience has been frustrating, and I expect a prompt refund to my card.

Dear Customer Service Team, I am writing to inform you about a distressing incident involving an elderly customer, Joy Greenwalt, at our Hy-Vee store in Manhattan, KS. Joy fell victim to a scam where she purchased $[redacted].00 worth of Amazon gift cards on 01/02/[redacted]. Upon realizing she had been deceived, Joy sought our help. Despite our efforts to report the fraud to Blackhawk Fraud Services and Amazon, we faced challenges receiving adequate assistance in placing the cards on hold. Despite numerous attempts, the issue was not resolved promptly. I personally contacted Amazon Customer Service and although one card still had funds, Joy was unable to retrieve the money due to the lack of action on Amazon's part. Our team's frustration grew as we tried to advocate for Joy to no avail. The lack of support and responsiveness from Amazon has been disheartening. It is concerning that proper procedures were not followed, leading to Joy losing a significant amount of money. I urge you to consider providing additional training to your staff to prevent similar situations in the future. Thank you for your attention to this matter. Sincerely, Barb Thompson Accounting/Customer Service Manager

Hello, I am Billy W. On December 14th, I attempted to make a purchase on Amazon using my US bank card, which is my unemployment card, along with a $60 Amazon gift card. Unfortunately, my account was locked, and despite extensive efforts spanning over [redacted] hours, I was unsuccessful in resolving the issue. I complied with the request to send pictures of my US bank card statement, providing nine copies yesterday. However, after receiving a message to contact customer service, I was informed that I would need to create a new account since the last purchase I mentioned could not be verified. It has been frustrating dealing with conflicting instructions each time I reach out for assistance. I am eager to speak with a representative. Please call me back at [redacted]. This experience has been incredibly disappointing, and I have never encountered such poor customer service before. Unfortunately, my email address is unrecognized, so contacting me through email is not an option.

I've had my account on hold for nearly two weeks. Despite verifying with Amazon's customer service team multiple times that I've provided the correct information for account recovery, I keep receiving the same two emails repeatedly. Even after customer service has sent numerous tickets informing them of the correct information, I haven't received any real feedback or contact. Prior to the hold, the refunds department promised to reach out regarding a refund for an item I returned over a month ago, but now they claim they can't assist until the account hold is resolved. I'm currently missing out on $[redacted], plus almost $[redacted] in gift card funds, as well as having pending returns. It's frustrating as I've sent them my debit card and billing statement details at least 15 times, but the issue persists. Despite pleas from customer service to reach out to me directly, I haven't had any luck getting a resolution.

Dear Amazon Executives, As a devoted Amazon customer and Prime user, I have always appreciated the excellent customer service and efficient delivery system. However, I have recently become troubled by the trend of banning books based on political viewpoints. While I value freedom of speech, it seems contradictory to censor certain books while allowing controversial programs on Prime. It has come to my attention that you are refusing to sell Chief Justice Thomas's new book, not for reasons like explicit content but solely for political motives. As a private company, I understand you have the authority to make these decisions, but it disappoints me to see books being banned due to differing political opinions. I urge Amazon to reconsider its stance on censoring books for political reasons as it goes against the principles of free expression that you claim to support. Disappointed Customer

I have been trying for three days to get an account specialist to assist me with unlocking my account. I uploaded $[redacted] to my account to purchase an Xbox Series S. However, when I tried to check out, a message informed me that my account was on hold. I uploaded the receipt and was told it wasn't sufficient. After contacting an agent and being advised to wait for an email, I submitted additional information promptly. Despite this, I was requested for more details. I subsequently provided pictures of the receipt, the back of the gift card with all the information, and a state photo ID displaying my mailing address. The request for more information persisted, leading me to speak with a supervisor who asked for further waiting time without providing clarity on the required details. I am now on the third day and have been asked for more information again. I have resubmitted the same documentation - the receipt, gift card, and state ID. I am seeking assistance with resolving this issue.

The first representative I spoke with provided incorrect return instructions for items purchased from Amazon. They sent me four return labels via email for the boxes but did not include labels for the hand sanitizer gel and spray. The representative advised me to use one of the labels for these items. Upon shipping, another representative informed me that these items were from a different vendor. I requested either a refund of $[redacted].19 or the return of the items. However, I have yet to receive either the refund or the items. The representative I dealt with was unhelpful and impolite. I urge you to either refund my money or return the items. The box with the incorrect label has the UPS Ground Tracking # 1Z 6E5 [redacted] 90 2[redacted] and Reference No. DsnD3J ptRRMA.

I had an Amazon account under [redacted] where I made purchases, but it got deactivated. After numerous calls, an agent advised me to create a new account, [redacted] With this new account, I spent over $[redacted] and now it's been put on hold again. I've provided my bank statements, card pictures, and change of address, but my account remains on hold with no clear explanation. I've never done anything suspicious, never made returns, and have been struggling with this for 2 weeks. I've received at least 20 emails asking to verify my account, and I'm frustrated about the whole situation, especially since Amazon tried to access my cash app card without providing the services I paid for. My name is Najeena Larue, and I need help resolving this issue promptly.

I bought a laptop that did not work, so I returned it and got a refund on an Amazon gift card without requesting it. I needed the money elsewhere but ended up buying a tool box for my son, who didn't want it. I returned the toolbox and now the money is back on the gift card instead of my original payment method. I've been trying for three days to have the money refunded to my card, but no one is helping me. Being forced to spend $[redacted] in one store is frustrating, and I just want my money back on the original card. I used to be a big fan of Amazon, but this experience has made me reconsider. -Tammy B. 44 Village Ct, Mediapolis, Iowa, [redacted] [redacted]

I apologize for contacting you this late. I will be calling shortly as I am experiencing an issue with Amazon and TRS Recovery. My account has been in a hold status for some time now, and no one can explain why. Despite my attempts, I have been unable to reach any account specialists, receiving only automated emails. This has been extremely frustrating. I have spoken with both Amazon customer service and TRS Recovery in an attempt to resolve the freeze on my account. However, neither party can identify the reason for the hold. I have repeatedly contacted TRS Recovery as advised, but have made no progress. I have been waiting for a refund on a memory foam pad for over a month, for which I had to incur a $42 shipping fee to return due to sizing issues. This whole experience has been incredibly frustrating. I urgently require refunds for the return shipping costs and the initial order amount. Best regards, Ryan B.