Amazon Corporate Accounts Customer Service Issues

I have received emails mistakenly addressed to J. Wilson for an order from Amazon at [redacted] 2nd St W, Billings, MT [redacted]. The order includes a "SONY" XBR65ABE PlayStation 4 Pro 1TB Console 4K and another item, divided into two orders. The email provides a customer service number [redacted] for assistance. My email address is included along with the correct recipient's address, [redacted] The sender's email is [redacted] I want to clarify that I don't know J. Wilson, the sender, and did not make this purchase. I appreciate it if this can be investigated to remove my email and verify the sender's connection to Amazon Corporation.

On June 1, my Amazon account was hacked, but an Amazon representative helped cancel the unauthorized purchases and set up a new password. I contacted Chase Bank regarding unauthorized movie subscriptions and was issued a new Prime credit card, which Amazon recognized a week later when I made a successful purchase. However, on June 16, I received emails about the two unauthorized purchases (a toothbrush and a $[redacted] gift card), causing my Amazon account to be put on hold due to chargebacks. Unfortunately, I am unable to reset my password on the Amazon website, and even one-time passwords (OTPs) are not working properly. This issue is preventing me from downloading books on my Kindle, and I've been unable to resolve it despite responding to the emails multiple times. I would appreciate any assistance with this matter. Thank you.

I encountered issues with setting up multiple Amazon accounts, all of which were subsequently locked due to attempts to link my new Amazon Prime credit card. Amazon requested proof of ownership, so I provided an image of the card's mail packaging and a screenshot of the card details page displaying my name and the last four digits of the card. Despite providing all the requested information, an email stated verification was unsuccessful. The details included my name, address, last four digits of the card, and phone number if available on the statement (which it wasn't). Amazon now plans to close my account, which is frustrating as I am being penalized based on their fraud suspicions. I simply want to utilize my card but continually face account lockdowns, with just one purchase triggering a closure. This situation has left me feeling extremely frustrated.

Hello, I am requesting that my account be reopened. Both my mom and I use Amazon frequently for our online needs. Unfortunately, my account was closed after hers was mistakenly shut down. This situation seems unfair and discriminatory. My mom's account was closed because some of her items were stolen. Despite an order being shipped using my account, it was closed due to a payment made with her card. I kindly ask for my account to be reinstated and for my mom to have the opportunity to open a new one (email: [redacted]). She holds a Prime membership through her Metro PCS phone, which she can't utilize now that her account is closed. She has been a loyal Amazon customer for a long time without any issues until this incident. I appreciate your prompt assistance regarding this matter. Thank you, Keondre Vassar

I placed an order for a tower fan on July 7, [redacted], with an expected delivery date of the 12th. However, I received an email from Amazon on that date stating there was a delay even though I had been informed the order had been shipped. Subsequently, I received another email saying the order would be delivered between the 17th and the 21st, which is today. Today, I received yet another email about additional delays with no explanation provided. I attempted to cancel the order but was informed it couldn't be canceled. This situation was frustrating, but thanks to the help of Pablo, it has been resolved. I wanted to bring to light the unprofessional and unsatisfactory experience I had with the customer service department.

I recently purchased the "Proven" mosquito repellent lotion, order # [redacted]-[redacted], and unfortunately discovered that it is unsafe to use. Upon attempting to return it to my local Kohl's, I was informed that due to its flammable contents, they could not accept it. Surprisingly, there was no visible labeling indicating the presence of hazardous materials in the package. According to regulations by the Department of Transportation, proper labeling is required for shipping hazardous items. I am requesting a full refund either from Amazon or the seller, and hope that they can coordinate the refund process smoothly. I prefer not to incur any shipping fees, considering Amazon's refusal to handle the return. I appreciate your assistance in resolving this matter promptly.

I have discovered unauthorized transactions totaling $[redacted] over a span of two months, with 8 charges I did not authorize appearing on my bank statement under the description "AMZN Mktp US*MM7XT0Amzn.com/bill WAUS." Despite contacting customer service, they could not issue a refund due to the missing digits in the transaction ID. The bank was only able to recover $[redacted] of the funds after filing a dispute which has further frustrated me as none of the customer service representatives were able to assist me in resolving the issue. Despite offering to provide screenshots of the charges on my bank statement, I was denied help. To address this matter, I have canceled my membership as I feel my concerns haven't been taken seriously. I insist on a resolution to this issue as I have noticed many other customers experiencing the same problem without any action being taken.

I have received food items from the Amazon warehouse in Dedham, MA with broken seals and damaged boxes repeatedly. Despite my complaints and receiving refunds, the issue persists. I have resorted to purchasing directly from sellers due to this ongoing problem. Even after a significant complaint made recently, the problem remains unresolved. I recall seeing a conversation on your Facebook page suggesting that warehouse workers were not taking their responsibilities seriously. This situation is leading customers like myself to seek alternatives for reliable delivery. The recurring problem of receiving food items with broken seals poses a significant concern that requires more than just refunds to address.

Do you recall Domino's Pizza's "30 minutes or free delivery" campaign? Unfortunately, some delivery drivers were involved in accidents due to rushing to meet the deadline. On Monday, August 24, [redacted], at 17:50 in North Phoenix at Union Hills Drive and SR51, I witnessed a gray Amazon delivery van driving swiftly. I tried to catch up to note the license plate, impressed by the driver's skills. Reflecting on the dangers of fast deliveries, I knew two people whose lives were impacted by similar situations. Safety should be a priority to prevent tragic outcomes. The speeding van's actions were alarming, considering the residential setting. Observing such reckless driving raises concerns about the company's hiring practices. It's essential to address and rectify such behavior promptly to avoid further incidents. Thank you for listening to my observations and concerns.

I have submitted a claim for order [redacted]-[redacted]. Despite contacting the seller as instructed, they assured me of a refund which I never received. Being understanding of delays due to Covid-19, I waited patiently. However, after calling the seller three times and explaining that my Achieva Credit Union account in Florida is closed, I was informed they couldn't issue the refund to a different card due to agreements with banks. My bank declined to assist me. The refund process has been pending since April [redacted]. Supervisor Forlema L was unhelpful and repeated the same information about the A-Z guarantee rudely. I asked for a timeline on when I would receive the refund but was only told to wait for a possible response within two weeks. Despite my frustrations, the supervisor showed no empathy. I requested to speak to a higher authority but was denied. The lack of a direct phone line for continuity and only receiving automated email responses have exacerbated the issue. I hope Amazon can resolve this promptly as I don't want to waste any more time or effort on this matter. Thank you.

I have made multiple attempts to have my account unlocked but have been unsuccessful. Despite contacting Amazon.com via email and phone calls, as well as speaking to Amazon Credit Card Services, the mystery charges on my account have not been resolved. I paid for a subscription for Starbucks K-Cups on August 22, [redacted], but have not received the product. I have verified with TeleCheck that no payments were declined to Amazon. During the time my account was locked, a charge of $[redacted] for an Amazon Hub appeared without my knowledge or authorization. I have always made timely payments for products on my Amazon account without any delays. I kindly request that my account be unlocked promptly and all privileges reinstated.

I have been an Amazon Prime customer for almost 11 years. We faced an issue with a treadmill return where the seller wouldn't provide a prepaid shipping label, making it challenging to return the item. We filed an A-Z claim, believing we met the requirements and could be done with the treadmill. Regrettably, our claim was unexpectedly withdrawn. Despite contacting customer service, we have been unable to resolve the matter and feel frustrated with the runaround. While we prefer to shop on Amazon, being stuck in this situation for three months has led us to explore other vendors. We hope Amazon can address this issue promptly, considering our long-standing loyalty and significant purchases. Thank you. - S.L.

I reside at [redacted] State Route 20 Spur SE in Cartersville, Georgia, [redacted]. Our property features a private gravel driveway that inclines alongside our house and leads to our neighbor's home at [redacted] State Route 20 Spur. I've observed your drivers speeding up this gravel driveway, placing my 3-year-old grandson and our dogs, who are often outside, at risk. A recent incident occurred on September 26th around 11:45, where a driver was driving much faster than usual. It is imperative that measures are taken to ensure that drivers approaching this address are instructed to slow down. If any harm comes to my grandson or pets due to their reckless driving, your company may face a severe lawsuit. I am prepared to involve the authorities each time a driver speeds up this driveway. I request assurance that action will be taken by Amazon to address this issue. - C. Rice

I have been unable to access my account for over a month now. Despite assurances from representatives promising to resolve the issue, I have yet to receive any assistance. They keep mentioning transferring me to another department to help, but I never hear back. Frustrated, I resorted to canceling my credit card to prevent further charges from Amazon Prime. Today, when I attempted to resolve the account lockout, I was once again told that the problem cannot be fixed immediately. I was informed that someone would eventually reach out, but I am losing hope. The level of service has drastically declined from what this company used to provide. I doubt this message will lead to a resolution, but it highlights the disappointing shift in your company's policies.

I bought 5 phones on Amazon. The first had a microphone issue that would stop working for up to two weeks. The replacement was used and registered to someone in Brazil. The third and fourth phones couldn't receive calls. The last phone, Samsung a71, was advertised as 4G LYT but showed 2-3 GT when the SIM card was inserted. I couldn't transfer data and decided to buy a phone from T-Mobile. They won't refund to my checking account because I used a gift card, suggested by Amazon agents earlier. Now, I can't afford a phone from T-Mobile with the gift card amount. I have ordered over [redacted] times and trusted Amazon, but now I am in a situation where not having a phone is unsafe for me. I need the refund to buy the phone from T-Mobile. I have the order numbers available. T-Mobile will hold the phone for me until Saturday. I hope we can find a solution soon. Thank you for your attention. - L.S.

I was recently notified by an account specialist regarding the shipment of item stylus and item powerbank. They mentioned that the funds from two $50 gift cards used on my account will not be refunded as the account has been closed. I am feeling frustrated as it seems like I may have been taken advantage of. I provided my debit information for a Prime membership and now I am unsure of what to do next. I had high hopes for the stylus and powerbank I ordered, and losing that money is significant to me. I believe that a suitable resolution would be to receive the stylus and powerbank, have my funds reinstated, along with an apology and perhaps a small gesture like a box of chocolates. Thank you for addressing this matter. - L.W. P.

I recently noticed a fraudulent charge on my expired bank card for 8 items totaling $[redacted].15 made through Amazon. Capital One flagged this transaction as suspicious, so I contacted them to report the fraud. As a result, my account was locked for security purposes. I've been communicating with Capital One through email, but they keep insisting I update the expired card details to proceed with the payments. Even though my bank advised me to keep the same card number and just update the expiration date to 07/43, I cannot access my account to make these changes. I urgently need to speak with an account specialist to provide my new card information for the pending payments. If possible, please contact me at [redacted] as this situation is time-sensitive and requires immediate attention. Your prompt assistance in resolving this matter is greatly appreciated.

I recently started working at Amazon in Saint Paul, Minnesota on September 18, [redacted]. I am facing difficulties with HR in Minnesota regarding my pay, badge, schedule, and other concerns. I am in urgent need to reach out to the Corporate HR Department as the local HR has not been able to assist, and I feel a serious need for intervention and investigation. I am considering filing a complaint with the EEOC due to the unprofessional conduct I have experienced. I can be reached at [redacted]. Please advise on the appropriate contact or department. Thank you, Michael D. Vester.

Hello! I recently made a purchase of around $[redacted] using my Amazon gift card on Amazon. However, I encountered an issue where some of my items were not shipped, and I couldn't log in to my account due to unusual activity. A message popped up stating my account was temporarily locked, instructing me to contact customer service. After providing the necessary information over the phone, I was advised to await an email from an Amazon account assistant within 24 hours. Despite multiple follow-ups, I have yet to receive any communication from the account assistant. It has been over a week, and I am still unable to access my account or resolve the situation. I have all the documentation to prove ownership of the gift card. Please assist me with this matter.

I manage a small bank in Tennessee. We recently purchased a coffee maker from Amazon for $[redacted].05, but when we received the delivery, it was missing the coffee pot. Despite contacting Amazon and speaking with three representatives, including someone named Isaac, they were unable to assist. I found it frustrating that in order to receive the missing coffee pot, I was asked to pay an additional $11.96. To me, it seems unreasonable not to include all necessary parts when making such a purchase. Fair treatment is all I am asking for in this situation. It's disappointing that a simple request for a missing item turned into a difficult experience with Amazon's customer service. I hope this matter can be resolved fairly as customer satisfaction should be a priority for any company. Thank you for addressing this issue promptly.