Amazon Corporate Accounts Customer Service Issues

My Amazon account has been on hold for over a week due to an old gift card (Visa card) I haven’t used since [redacted]. Despite reaching out to Amazon five times, I have not received any helpful responses. The gift card is not linked to a bank account and does not have a specific name tied to it. This issue is causing my account to remain locked, and the lack of assistance has left me disappointed, as I am now behind on Christmas gift purchases. I have been promised emails for help, but after responding, I receive no further assistance. I am eager to resolve this situation promptly. Thank you.

My Amazon account remains on hold due to an old Visa Gift card I last used in [redacted]. The card has no personal information attached to it. Despite contacting customer service several times, the issue persists and my account has been inaccessible for over a week. I am not attempting to use the card but rather access my $[redacted] gift card balance. I kindly request assistance in removing the Visa Gift card from my account, as I no longer possess it, and resolving the hold on my account promptly. Thank you for your help.

I recently purchased Amazon gift cards and proceeded to place an order and add the gift cards to our account before signing up for Prime. Before completing the order, my account was locked due to an issue with identifying my husband's card used for Prime. This occurred three days before Christmas, causing us to lose $[redacted] and our children to go without gifts. Despite multiple attempts, customer service has only responded with generic emails requesting the credit card statement, which we have sent along with the gift card receipts and my husband's identification. The language barrier with customer service representatives has made communication difficult. We feel frustrated by the lack of progress even after submitting our information six times. Our priority is to get a refund rather than regain access to the account. The process has been challenging as there are no direct contact numbers for the account specialists. We are feeling desperate and unsure of what to do next.

Subject: Unauthorized Charges from Amazon I have recently discovered that Amazon has been charging my account $11.73 since 11/23/18 without my consent. Despite speaking with several customer service representatives who were helpful, I have only received refunds for (4) months as they claimed they couldn't refund from the beginning of the charges. I was directed to contact my bank but that did not resolve the issue. I already have Showtime through my cable provider, Spectrum, so I did not sign up for any additional services from Amazon. After reconnecting with Amazon, I was given refunds for another (8) months, totaling (18) months of unauthorized charges. I believe I should be refunded for the entire period from 11/23/18 to 11/23/20. I am a senior citizen and take responsibility for my accounts, and I can prove my existing Showtime subscription. I did not cause this glitch and should not be penalized for it. I expect a complete refund for the unauthorized charges. Thank you for looking into this matter diligently.

Hello Jeff, I hope this message finds you well. I am reaching out to share a recent unfortunate experience I encountered with your company. As a loyal customer who frequently shops on your site, I want to bring to your attention an incident of fraud that occurred on my account. Despite promptly reporting the unauthorized transactions and receiving assistance from my bank, the subsequent handling of the matter by Amazon was distressing. Rather than addressing the issue directly with me, my account was unexpectedly frozen, leaving me unable to provide any further details or resolve the situation. The influx of automated emails regarding the fraudulent charges became overwhelming, and my attempts to explain the circumstances were met with generic responses. Despite numerous calls to customer service, the responses were not helpful until I connected with a knowledgeable representative named Sierra. Her understanding and immediate action in contacting the appropriate department while I waited on the line ultimately resolved the issue. I believe it is essential for you to be informed of the challenges I faced as a customer and to recognize Sierra for her exceptional assistance during this ordeal. I appreciate your attention to this matter and hope for a prompt response. Thank you for your understanding, - Scott T.

Five days before Christmas, we created an account and applied $[redacted] in gift cards. In order to speed up shipping, we signed up for Prime. Yet, upon trying to submit the order, we found our account locked. After multiple attempts to verify the card ownership, including providing ID, card statements, and more, Amazon still hasn't resolved the issue even though our gift cards are unused. This unfortunate situation caused my children to go without Christmas this year. Despite contacting Amazon numerous times, we are left without a solution and just want our money back or new gift cards. We feel helpless and are considering escalating the matter to various authorities. Desperation has set in as we seek a resolution to this unjust ordeal that has left us feeling accused and mistreated.

A few days before Christmas, we set up an account and loaded $*** in gift cards to make a purchase on Amazon. To expedite shipping, we signed up for Prime. However, when placing the order, the account got locked, and despite contacting Amazon immediately, we were told to wait ** hours to hear back from a specialist. After providing all requested documentation, including proof of the credit card used, we were still unable to access our account or the funds. Despite multiple attempts to resolve the issue by submitting necessary documents repeatedly, we have not received a resolution even after a month. This situation has left us without Christmas for our children. We are frustrated with the lack of progress, as each customer service interaction results in the same response of waiting for an account specialist. We are now considering escalating our complaints to regulatory bodies as a last resort. Any assistance in resolving this matter would be greatly appreciated.

Dear Sirs and Madams, SantasLittleHelpers, led by Wayne Bomgaars, is facing unnecessary challenges with Amazon in protecting families in need during the holiday season. The "buying this elsewhere" option on Amazon wishlists is causing confusion and heartbreak for hundreds of recipients who believe gifts are on the way but never receive them. Despite efforts to disable this option through contacting Amazon, the process is complex and requires multiple attempts, inconveniencing many users. A simple solution proposed is to allow users to turn off this option themselves directly on the wishlist. By doing so, the charity can prevent false claims of gift purchases and ensure that gifts reach those who truly need them. Despite multiple attempts to address this issue with Amazon, including calls and requests for assistance, there has been no effective resolution provided. Requesting a direct conversation with someone empowered to address and implement a solution to this ongoing issue is crucial to the charity's mission of providing Christmas joy to thousands in need. The addition of a user-controlled switch on wishlists would greatly streamline the process and prevent further distress caused by false claims. Sincerely, Wayne Bomgaars

Hello, As a 6th-grade teacher from Maine, I have an inspiring story to share with you. Each year, I teach my students about the Holocaust, and this time, they were deeply moved by the victims' stories. They decided to collect eraser caps as a tribute to the lives lost during this tragic period in history. Each eraser cap symbolizes a precious life lost, and we have already gathered over 60,[redacted] of them. Our ultimate aim is to reach 6 million, representing every Jewish life taken, and create a memorial to honor their memory. We would greatly appreciate your support in spreading the word about our project and possibly contributing erasers. This initiative goes beyond collecting caps; it is about instilling values of tolerance and empathy in my young students. Thank you for your attention to this cause.

Subject: Research Study on Graduate Nursing Students Hello, I am an associate professor at Ryerson University, Faculty of Community Services - School of Nursing in Toronto. Dr. Suzanne Fredericks and I are conducting research on the experiences of our graduate nursing students amidst the covid-19 pandemic. Our students are actively working on the front lines while pursuing their degrees, caring for covid-19 positive patients. We aim to understand their challenges, provide support, and enhance their well-being. As a token of appreciation, we plan to offer $10 or $15 amazon gift cards to each of the 30 participants. We are interested in knowing if amazon.ca would consider sponsoring this initiative. I anticipate your response and hope for a possible discussion on this matter. Best regards, Dr. Joyal Miranda

Yesterday, I was browsing for an air compressor for my [redacted] Sedan deVille Cadillac. When I attempted to buy it, the transaction failed. Later, when I checked my bank account, I noticed three charges of $[redacted] each for the compressor and an additional $23 fee for coverage, which I did not authorize. I did not give consent for these charges to be made using my card.

About a month ago, my Amazon account was unexpectedly closed without prior notice. Despite receiving notices afterward, the lack of communication and perceived theft within the company frustrates me. I have reached out to account specialists and customer service, as well as sent messages to Amazon, but have not received any resolution. I am requesting refunds for 7 items and the removal of a $14 balance from my gift card account. The account associated with email [redacted] and phone number [redacted] were the ones affected. Thank you.

I have a suggestion for Amazon Pharmacy. My father recently moved to an assisted living facility, and we were surprised by the high costs from the non-preferred pharmacy they work with. The facility requires all medications to be blister packed, a service not available locally, and only allows 30-day prescriptions at a higher cost. After speaking with my insurance provider, I learned this practice is common among these facilities. I believe there is a need for Amazon to offer 90-day prescriptions, provide blister packing, and become a preferred pharmacy to better serve individuals like my father. It seems unfair that while we pay a large sum for their care, additional expenses for medications are incurred monthly. I am considering switching to Amazon Pharmacy if they offer a viable solution. Can Amazon Pharmacy consider these suggestions to cater to more customers in similar situations? Thank you for your attention to this matter.

I recently closed my Visa account due to unauthorized Amazon charges totaling around $[redacted]. I distinctly recall only making a purchase of $32.16, nothing beyond that. The charges specifically seem to be for digital and Audible purchases, which is peculiar since I have a Prime membership for all my transactions. I tried to obtain more information about these transactions from Amazon but didn't receive much help from their representative. Surprisingly, my Visa card details were never saved on the Amazon site. I have gone ahead and filed a dispute regarding these unauthorized charges.

I recently purchased 11 items from Amazon Pantry, but only received two items. My account notified me that the remaining items were undeliverable and would be sent back to the warehouse. The message mentioned a refund would be issued within three to five business days after the items were returned, but it has been over 10 days and I have yet to receive the refund. I have attempted to contact Amazon's customer service, but they have not been available for the past month due to the ongoing Covid-19 situation. I am frustrated as I have paid for these items and now it seems I will not receive them or a refund in a timely manner. I believe the refund should have been processed once Amazon knew the items were undeliverable, instead of leaving me waiting unnecessarily.

I had a 35-minute phone call with customer service about a return to Amazon. They said my package was received but my refund hasn't been processed. The Amazon Leader, JC, was unhelpful and wouldn't provide further information or confirm our call. I'm disappointed and plan to cancel all 7 family accounts with Amazon due to this poor customer service. The representative originally mentioned a manual refund but then declined. It's frustrating that even though my return is confirmed received, no refund has been issued. This experience is unlike any I've had with Amazon before, and I'm upset about the service I received today. I'm eager to know where my refund is and expect more transparency to resolve this issue promptly.

I bought a loft bed on April 19 with a delivery scheduled for April 29. Unfortunately, the bed never arrived, and I discovered that it hadn't even been shipped despite the delay. Amazon intervened on my behalf with the third-party seller, Sunrise FL Service LLC, who claimed to have shipped it through Pilot Freight. After contacting Pilot Freight, they had no record of my order. Eventually, Amazon granted my refund request, but Sunrise FL Service LLC shipped the bed on May 1 against Amazon's instructions. I reached out to FedEx to try and intercept the shipment but faced difficulties getting my money back. I eventually ordered from another company and received my item promptly. I have all the necessary documentation, including emails, regarding my refund from Amazon, and I'm determined to get my $[redacted].51 back. If necessary, I will involve the local TV station to help resolve this issue and expose Sunrise FL Service LLC as a fraudulent company.

I am writing to report an issue with my account. Someone named Elida Bartlett has accessed my account without permission. She has added a MasterCard with the last four digits [redacted] and placed an unauthorized order with about 20 items to be shipped to my address. The order number is #[redacted]-[redacted]. This was discovered when I received an email notification about the suspicious order. I have been attempting to change my password and payment settings on Amazon to prevent further unauthorized purchases. I am frustrated with the lack of real customer support assistance as I have only interacted with automated bots. I have had to take time off work to address this matter and want immediate resolution. I look forward to speaking with a customer service representative about this issue. Thank you.

Hello, I am Bruce. For the past two weeks, I have noticed that [redacted] points are missing from my account. I called Chase, my bank, and Chase/Amazon three times as advised by customer service to confirm the points. Both institutions assured me that the points are in my account. When I contacted customer service again, they just instructed me to call the bank. As a loyal customer, it has taken me a while to accumulate these points, especially since I lost my job and could really use them now. Please assist me in resolving this issue. Thank you. Bruce

Order Placed: April 26, [redacted] Total: $1,[redacted].99 Shipping Address: JV Precision, Unit F Order Number: [redacted] Order Details and Invoice available Return initiated I have reached out to your company in 8 emails without receiving a response. I've contacted Austin Bazzaar, your supplier, who recommended I go through your regular process for help. Despite the challenges of C-19, a simple email reply is not too much to ask for. If I don't hear back soon, I'll have to consider taking legal action. Please contact me at [redacted] to resolve this before it escalates. My name is Howie Lubin, and all I want is a refund. Additionally, there was an issue with a chemical I received leaking in the package. Due to the nature of the product, returning it is not feasible. I have not heard back from Amazon regarding this matter. I urge you to address this concern promptly, as I hope to see a resolution soon.