Amazon Corporate Accounts Customer Service Issues

Hello, I have a lengthy situation to share. I made a purchase of about $[redacted] on my account, but all my orders were canceled due to security concerns. An individual was attempting to hack into my Amazon account. A staff member from your company mentioned they would call me at noon and requested the location of my nearest store. I mentioned it was 7-Eleven. The plan was for them to guide me on what to say to the staff at 7-Eleven regarding my canceled items and refunds. I'm unsure if I can speak to the same person again as I did not catch his name, but he was a male. My name is Tanka Lightfoot, and all purchases were made on Amazon.

Hello, I have encountered issues with placing three separate orders on Amazon due to repeated cancellations without an explanation. Despite it not being a problem on my or my bank's end, I am yet to be refunded. It has been nearly four days with no sign of my orders or a refund. The situation is frustrating as I receive conflicting emails stating my order is being processed, then suddenly canceled. Though I have reached out to customer service multiple times, they could not offer assistance beyond advising a 24-hour wait for the refund to reflect on my card, which has already passed. This is clearly Amazon's error, not my bank's or credit card's fault. Additionally, I urge for improved customer service training, as some representatives were unhelpful and even reluctant to provide Corporate's contact details. I request a prompt refund to conclude this matter. Best regards, K. Holt

I'm feeling exhausted trying to explain my experience with Amazon. I misunderstood the offer of a Kindle with a free unlimited subscription. Consequently, I did not receive the Kindle as expected and am now left with a subscription that I can't use without the device. When I reached out to customer service to explain how the offer was easily misinterpreted, I was met with rudeness. I spent hours talking to customer service, hoping for a resolution, only to feel disappointed. It was frustrating to spend so much time online, trying to make my case and not receiving a satisfying outcome.

I have experienced false advertising multiple times with this company. I viewed a product online, but upon receiving it, it was completely different from the picture and of inferior quality, likely manufactured in China and not an OEM product. Despite reporting the issue, they did not sincerely attempt to resolve it and instead seemed to follow a scripted response. I am frustrated because this has happened to me three times now. Simply offering a return does not address the underlying problem of misrepresentation and wasted time spent searching for the right product. I trusted this company, assuming that what I ordered would match what was advertised. I am considering escalating this matter to the media as it reflects poorly on the company's integrity and their failure to uphold their promises to customers. I hope to be proven wrong, but until then, I remain disappointed in the lack of accountability and transparency in their practices.

On September 19, [redacted], I placed two orders, which were initially marked as pre-authorization on my account. The packages were shipped on September 20, [redacted]. Later that day, I noticed double charges for both orders between 3pm and 9pm. Despite contacting customer service and explaining the situation, they were unwilling to offer any resolution regarding the overdraft fees incurred due to the error. Furthermore, a previous order I placed on August 30, [redacted], was left on the sidewalk, forcing my elderly mother, a war veteran with health issues, to carry the heavy box of dog food upstairs. Despite my complaints, a supervisor refused to address the issue and was unhelpful. Another agent later claimed I hadn't been charged for a subscription, which I had to prove using my bank statements to obtain a refund. The service I received was disappointing, especially as a loyal Amazon Prime subscriber.

I contacted Amazon Corporate Customer Service for the third time last week regarding the hold on our Evergreen account. Despite being assured of a response within 24 hours each time, no one reached out. When a supervisor failed to explain the hold and mentioned waiting another 24 hours, I insisted on speaking to them. The supervisor acknowledged the situation but explained that the accounts team, not accessible directly to customers, needed to address this via a form. He mentioned a reply within 24 to 48 hours. Despite providing my cell number for weekend contact, no updates were received. Our COO, Domenic Prinzivalli, contacted Tom Weiland, Amazon's VP of Customer Service, who promised to escalate the issue accordingly. We are still unable to utilize our Direct Line of Credit with our account number [redacted] managed by Tiffani Csonka at [redacted] Any assistance would be greatly appreciated. Marleah Dersham Office Manager Evergreen Fire & Security

I recently made two separate orders using my Gift Card balance and Reward Points. The issue is that while the amount from the Gift Card was deducted correctly, the Reward Points were not immediately subtracted, causing my second order to be held up as the system tried to use Reward Points that were already used. Customer service was initially unhelpful, but after a lengthy phone call, the problem seemed to be resolved. However, the next day I checked and the orders were still pending, with a request for payment revision. This recurring issue has caused me delays and inconvenience in receiving my items promptly. I had to cancel the order as I needed the items urgently. This glitch needs to be addressed promptly by your IT department to ensure Reward Points are deducted instantly upon use. I hope this can be resolved to avoid future frustrations. Thank you for your attention.

I have been experiencing ongoing issues with Amazon Logistics. Despite numerous calls to customer service and speaking to supervisors, my specific request for orders to be delivered to my enclosed porch is not being followed. Out of [redacted] orders this year, 60% have been left on the outside stairs instead. I am frustrated that there are no consequences for disregarding delivery instructions provided. I was assured by a supervisor that the problem would be resolved, but it persists. It seems like the supervisor at the Hillside, NJ Logistics warehouse is not effectively managing the situation. I am requesting upper management to address this issue promptly. As a loyal customer with a substantial number of orders, I believe there is an obligation to resolve this matter promptly. Please contact me via email at [redacted] Thank you.

In April [redacted], my sister stayed in Redding, CA, using a Hotels.com gift card I bought her. The $25 gift card turned into a nightmare when it was apparently an Amazon hack. Someone signed me up for Prime using my email, charging my card. After my mom noticed the first charge, she had to call every month to stop it. Recently, after speaking with a supervisor named Randy, some money was refunded, but the issues persisted. I received emails about Amazon surveys offering gift cards, but when I contacted customer service, they couldn't find the emails. I'm concerned about the hacked account with two credit cards. I hope for resolution and trust Amazon to address this serious security breach. I want to ensure the unauthorized charges stop, and I'm frustrated with the handling of this issue by such a prominent retailer. I'm a single parent looking to use the gift card for my kids' presents, not trying to scam. Your attention to this matter is appreciated. Thank you, Jason M.

I am not filing a complaint, but I am struggling to find an email address to relay some information. I've experienced ongoing issues with items arriving late or not at all. Consequently, I've had to repeatedly reorder the same item from the same link. When these items are shipped via UPS, the weights seem incorrect, specifically with air shipments. For instance, the same inverter had a 10lbs weight difference while one was inaccurately sent by ground. The true weight of the item is just over 40lbs. Tracking numbers 1Z81780A[redacted] and 1Z81WV[redacted]58 highlight these discrepancies. I am concerned about the additional costs to Amazon and the frequency of such errors. It appears as though there might be a significant financial impact on Amazon due to these inaccuracies. I want to emphasize my disappointment with Amazon at present, so highlighting this issue is significant.

I've been struggling to reach a supervisor at Amazon customer service for days. I'm extremely disappointed with the service and delivery. My third order was stolen because the delivery drivers left the package on the sidewalk. Amazon customer service advised me to file a police report, which is difficult. I'm frustrated to have lost money and now I'm trying to cancel pending orders totaling $[redacted] and my Prime membership. Amazon has lost my trust and my business due to this negligence. It's not my fault the packages went missing. Some drivers are considerate and call if no one is home, but others leave packages on the street without thinking. I rely on Amazon for convenience, but this has caused me unnecessary trouble. I hope someone can contact me to help cancel my membership and other Amazon services. Thank you.

To whom it may concern, I am writing to inform you about ongoing delivery issues in Firestone, CO with UPS. Several residents, including myself, have encountered problems where UPS drivers do not attempt home deliveries and instead drop off packages at the local Post Office, falsely marking them as delivered. The Post Office then returns these packages to the sender due to the lack of a PO Box number in the address, causing inconvenience and additional costs for both customers and sellers. This issue has been ongoing for over a year, and it seems that UPS drivers have now resorted to this practice rather than delivering packages to residential addresses. Unlike other shipping companies, UPS seems to be following a different protocol in our area, affecting the timely delivery of goods purchased through platforms such as Amazon. I have raised this matter multiple times with UPS customer service, but the drivers still use their discretion to bypass home deliveries and opt for dropping packages at the Post Office. This negligence not only impacts customers but also reflects poorly on Amazon, as UPS is one of their affiliated carriers. As a shareholder of Amazon, I urge for a thorough investigation and resolution to this delivery problem in Firestone, CO. If necessary, I can be reached at [redacted] or via email at [redacted] Your prompt attention to this matter is greatly appreciated. Sincerely, Paula G. [redacted] Berwick Ave. PO Box [redacted] Firestone, CO 80[redacted]

I am Irvan, a crewship worker who regularly purchases items on Amazon. Recently, I encountered an issue with my gift card balance. I had purchased a $[redacted] gift card and used $[redacted] to buy three items. Suddenly, I received three emails from Amazon's account specialists stating that my account was closed due to a violation of their gift card terms and conditions. I am not a reseller, third party, or hacker, and I simply want to buy items for my family. I have called Amazon customer service multiple times, but they ask me to wait 24 to 48 hours each time. I have spent $20 on phone cards with no resolution. It has been a month, and I have not received any response from Amazon's account specialists. My $[redacted] gift card balance is still withheld, and I am seeking assistance to have it returned so I can make purchases for my family. Thank you.

To Corporate, I am Jonathan Small, a former employee of your company. I was enthusiastic about joining your team but unfortunately faced challenges during my time at one of your centers. Despite following company policies, a misunderstanding with a female colleague led to my termination. I received a warning from HR, ceased all communication, and believed the issue was resolved. However, I was later terminated based on unfriendliness towards her. I believe this decision was unjust and request a thorough review of the situation to clear my name. I am reaching out to you directly to express my concerns and seek a fair resolution. I appreciate your attention to this matter. Sincerely, Jonathan Small P.S. I also want to address the behavior of the HR team at the location, which I found to be rude and unprofessional. This incident has caused distress to my family and friends. Please feel free to reach out to me for further details. Thank you.

Subject: Review of Termination Decision To Whom It May Concern: My name is Jonathan S., a previous employee of your organization. Despite my initial enthusiasm working for the company, I unfortunately experienced a situation that led to my termination. Allow me to explain: While working at your center, I formed a friendship with a female colleague. Misunderstandings arose, which she escalated to the HR department. I complied with the instruction to cease communication with her. However, HR later accused me of unfriendly behavior, resulting in my termination. I believe I was wrongfully dismissed, as the actions were misinterpreted due to personal feelings. I am reaching out directly in the hope of resolving this matter. I kindly request a thorough reevaluation of the situation to clear my name and reinstate my employment. I also note a lack of professionalism from the HR team during this process. Your attention to this issue is greatly appreciated. I am open to providing any additional information needed to facilitate the review. Sincerely, Jonathan S.

I accidentally hit reload twice and didn't receive the $10 rewards for a $[redacted] reload as promised. I called to cancel the second reload, and Erik assured me he cancelled it. However, when I checked, the money was still deducted from my bank account. Despite reaching out to customer service multiple times, including speaking with Rosie and her supervisor Mr. Manner, I have not received a resolution. I even requested the corporate number but was told it wasn't available. At this point, I've been on the phone for 45 minutes and am unsure if I'll ever get my money refunded.

I received the item I had ordered for a Christmas gift. However, whoever filled and shipped the order just attached a shipping label to it and sent it off without placing it in another shipping box. This resulted in the gift being easily identifiable, and the box arrived damaged and torn. Now, I have to wait for a replacement, and it will not reach the family member before Christmas. Even the UPS driver mentioned that they had never seen Amazon ship an item like this before. I believe Amazon should provide me with at least a free month of service on my account for this inconvenience. The person responsible for this packaging error should be held accountable.

I placed an order with order number [redacted]-[redacted] for 7 items scheduled to be delivered on Nov. 21st. I received a refund for the boots and LOL 14 dolls as they never arrived, but the 5 other items totaling $55 were also missing. After contacting customer service, I was advised to wait a week due to bad weather. Even after waiting as instructed, I'm now being asked to wait an additional 3 days without any resolution. I checked the tracking information, which states the items were delivered, but I never received them. I just want my money back so I can explain to my 9-year-old where her birthday presents are. I can't afford to purchase them again. It's frustrating to be accused of lying by customer service representatives and a supervisor. I live day by day supporting my daughter, and dealing with this situation is adding unnecessary stress. I just want my $55 refunded. My name is Scott Jobes residing at [redacted] Glendale Ave 2 Pittsburgh, LA [redacted].

I am experiencing an issue with my original order that Amazon split into separate orders, making it difficult to track. I noticed a second $99.00 charge without clear details; it may be related to an Altimeter clock, possibly under order #[redacted]-[redacted]. Despite multiple discussions with Amazon, I cannot find any shipping charges or Prime membership fees associated with this charge. I want to clarify that I do not want Amazon Prime and hope this charge is not related to it. If this charge is incorrect, I will have to involve my attorney and refrain from ordering again, following the decision of another household member due to a similar issue. If I need to change my credit card again, legal action may be pursued. Your actions seem deceptive and are not appreciated by honest customers.

I have been an Amazon customer for nearly eight years, and I am extremely disappointed with their service recently. $[redacted] was taken from my account, which they claimed they refunded a week ago, but I have not received it yet. I spent over an hour on the phone arguing with agents as everything was delivered except for my son's gaming headset. When I asked customer service about it, they mentioned a payment issue, even though I saw the charge on my account. After requesting to speak with a supervisor, I was transferred to Kasey, who said there was nothing he could do. I placed the order on 12/20 and was assured it would arrive by Christmas, but Kasey informed me the soonest delivery date was Saturday, with no apologies. Now, my son's Christmas is ruined, Amazon has my money, and I am determined to escalate this until it is resolved.