Amazon Corporate Accounts Customer Service Issues

I have been an employee at Amazon since May [redacted]. I had a baby on October 20, [redacted]. I have inquired with several associates, management, and HR about the possibility of a paid leave of absence. While some associates mentioned that a paid leave might be an option, they were unsure about the specifics. HR, on the other hand, has informed me that they do not have any information regarding this matter. As the sole provider for my household with four children, taking an unpaid leave is not a feasible option for me. Unfortunately, this is not the only issue that HR has been unable to assist me with.

I bought a Kindle Fire dual-core in July [redacted] for my granddaughter. Lately, it's been freezing up and overheating during charging, to the point of feeling hot. I reached out to customer support but didn't find a resolution. They only offered a $25 credit for a new one, which is unacceptable. I requested to speak to a US representative but was denied. I demand a replacement Kindle for my granddaughter and won't give up until this is sorted out. I'm considering reaching out to Channel 5 news in Chicago for further assistance. I expect a prompt solution to this issue. Thank you. Bernadette P.

I have been a dedicated Amazon customer for nearly 8 years without any significant issues, until now. I am facing a problem where I am unable to leave feedback for any products purchased, irrespective of the seller. After contacting customer service and being transferred to a first-tier supervisor named Jes M., I was informed that the community help department handles such issues and can only be reached via email at [redacted] Despite following these instructions and not receiving a response for 6 days, I escalated the matter to a second-tier supervisor named Leighton. However, after being told that further escalation was not possible, I contacted another top-tier customer service supervisor named Lorelli. Lorelli mentioned that speaking directly to the community department was not possible, and she put in another ticket for me. Despite 6 days, 4 calls, 3 tickets, and multiple emails from my end, I am yet to receive a resolution. The lack of communication from the community help department regarding why this issue occurred with my account is frustrating. I am reaching out in the hope of being assisted as a loyal customer.

My account got blocked after trying "Try Prime Free" and now they want a receipt for a gift card used. I keep getting emails about a debt I don't have. Customer service via chat and phone hasn't been helpful. This is my first purchase, and it's been a nightmare. The receipt I'm asked for is lost. It's frustrating as I only bought 5 hobby items. I need help resolving this issue without the receipt.

Two days ago, I received 20 emails notifying me about attempts to change my password which raised concerns regarding my Amazon account security. Quickly realizing unauthorized access, I promptly changed my password. Unfortunately, the perpetrator had already changed all the information on my account, rendering it inaccessible especially on my Roku and phone where I was already logged in. This became evident when I tried to place an order but couldn't log in. Seeking help by calling customer support led to a frustrating experience. The representative I first spoke with claimed he couldn't locate my information, thus denying me assistance as an Amazon customer. After wasting 45 minutes on this call, I requested to speak to a supervisor. Upon getting in touch with a supervisor and having a partial view of the email address now linked to my account, I hoped for a resolution. However, the supervisor indicated that the issue needed to be escalated to another department with a resolution timeframe of 24 to 48 hours. I expressed my displeasure as this allowed the unauthorized user to access my account for an additional 48 hours despite Amazon's awareness of the situation. I then requested the removal of my credit card details from the account. It's distressing that Amazon does not have a system in place to immediately block unauthorized access to accounts. I remain concerned about the safety of my personal information, possibly being compromised including my address. I am adamant on understanding how this security breach occurred and demand answers. The lack of swift action to secure my account raises doubts and highlights severe flaws in customer service and security measures. I am now contemplating not renewing my membership, and I urge Amazon to address this issue promptly to prevent any further breaches. - H.

I recently discovered that I have two accounts open on your platform. I requested to close the one with a zero-dollar gift card balance as both accounts share the same shipping and billing address, with one having my phone number and both using my email. I received $25 and $50 gift cards as an early birthday present, totaling $75, to buy something for me to wear on my birthday. After almost two weeks of back-and-forth communication, I faxed the requested billing statement, which was challenging to obtain due to my use of Square Cash/Cash Card, a prepaid debit app. Amazon is now asking for the gift card receipts. I am frustrated and disappointed with the service I have received, feeling like my concerns are not being taken seriously. The representative I spoke with on the phone, along with the manager, seemed unhelpful and conveyed a dismissive attitude. Despite verifying my information repeatedly, the issue remains unresolved. I am reaching out for assistance to rectify this situation, as I am eager to use my gift card balance. Thank you for your attention to this matter. Ashley Bear 🐻

I recently purchased automobile seat covers for my grandson as a birthday gift, but upon inspection, I discovered they were not leather as described but plastic. I spoke with customer service representative Lorenz Moises Enrick, who kindly offered to send a replacement set of covers and a $15 credit. However, as I had already given the covers to my grandson who lives in another state, I am unable to return them. I am disappointed that the vendor's advertisement was misleading, and I urge Amazon to review their vendors more thoroughly. As a loyal Prime Customer, I expect better professionalism. Thank you, Susan Olaschinez, Prime Customer.

I have contacted Amazon's customer service four times in the past four days. Each time, I was told an account specialist would reach out to me, but I have not received any contact or emails. I recently received a package from Amazon worth almost $[redacted], but the name on the shipment is incorrect. The hotel where I am staying cannot confirm the package is for me. When I contacted Amazon for help, my account was put on hold for no apparent reason. I registered with my phone number but did not receive any confirmation letter. I urgently need the order reference number to claim my items. Despite being promised a response within 24 hours, it has been four days without any assistance. I even paid extra for international calls but received no replies. I am flying back to Taiwan tonight and still haven't received my order. This situation is causing significant inconvenience. Your prompt resolution is essential as I am departing the US shortly.

I would like to share my recent concerns about my experiences with Amazon. As a loyal customer for over 5 years and a prime member for 2 years, I have spent thousands of dollars on orders. Typically, I received excellent service with same-day or next-day shipping, getting my packages within 2 days. However, in the last 3 weeks, some of my orders have been stuck in order status without being packed or shipped, with delays extending over a week. Items like paper towels that used to arrive in 2 days are now held up for over a week. I have contacted customer service for over 2 hours, learning that items were not available nearby as usual, no payment processing issue was reported by my bank or Amazon, and items were simply unavailable. I have 6 orders sitting in order status for over a week without progress. I am frustrated and disappointed by this lack of communication and delay from Amazon, especially as a prime member. With the upcoming busy holiday season, I may have to turn to other retailers like Target or Walmart for their reliable shipping, competitive prices, and guaranteed delivery.

Subject: Regarding Order #[redacted]-[redacted] As a loyal Prime member since [redacted], I have always been satisfied with my Amazon experience until my recent order. The Lorex cameras I purchased for a VIP client's installation before their overseas departure have been a source of great stress both emotionally and financially. The delivery delay forced me to incur additional expenses of $[redacted] and offer a $[redacted] credit to the client for the inconvenience. Furthermore, three out of the six cameras were defective, and despite contacting customer service for replacements or a refund, the promised credit of $[redacted] to my American Express card was not issued. Instead, I was informed that I needed to return the entire order to receive a refund, causing further complications and potential losses for my business. The lack of assistance and understanding from the last customer service representative has left me feeling undervalued as a customer. I hope to find a resolution to this matter promptly to avoid ending my long-standing relationship with Amazon. Please reach out to me via the email provided. Sincerely, F. D.

I ordered important health information but received it with the wrong name listed as "Jami Spears" instead of my name, "Janis Coutre-Bauer." This could cause issues in emergencies. I tried to send a photo to the company via email, but they did not receive it. I also reached out to Amazon for assistance but had no luck. It is crucial that my medical information is accurate and accessible in case of emergency due to my health conditions. I have detailed medical issues like having a stent, emphysema, PTSD, and spinal surgeries, along with other health concerns. The tags I received have seven lines instead of the necessary five to display my information accurately. I have the picture showing the discrepancy. It is essential to rectify this situation promptly as it impacts my safety and well-being. I'm a loyal Amazon customer, and I urge for assistance in resolving this issue to ensure my information is correct and can be accessed when needed.

I have encountered significant issues with Amazon deliveries ever since they switched to their own logistics service. Multiple packages have either been severely delayed or not delivered at all. Despite being a Prime member for the speedy shipping, I am consistently let down by late arrivals, sometimes up to 5 to 7 days past the guaranteed date. My attempts to resolve these problems with Amazon or their logistics team through phone calls, chats, or emails have been frustrating and time-consuming. It's baffling how a company renowned for its online sales struggles with the basic task of delivering items to customers. This ongoing cycle of ordering, waiting, inquiring, and refunding has exhausted me, leading me to contemplate canceling my Prime membership and severing ties with Amazon altogether. The efficiency of USPS, UPS, and FedEx in comparison highlights the shortcomings of Amazon Logistics. It's disheartening to pay for a service that consistently fails to deliver. The widespread delivery issues in my area, experienced by my friends and family as well, underscore the magnitude of the problem caused by Amazon's logistics transition. The convenience of Amazon Prime no longer outweighs the frustration of unreliable deliveries.

Hello, my name is Mark and I use the email [redacted] for my account. Unfortunately, my account has been suspended and I am unable to access or make any purchases. You have requested a bank statement as proof, but I have not been charged yet, only a pending transaction. I have tried reaching out in various ways, including emailing your account specialist, but I keep receiving the same request for something I don't have. Please advise on alternative options or provide contact information for an account specialist so I can resolve this matter. Your consistent demand for the same documentation I cannot provide has led to days of unanswered attempts to communicate.

Hello, my name is Angela Lewis. I recently ordered a Floating Wine Rack in black from Amazon on February 26 for approximately $59.99 with a 2-3 day shipping fee. After waiting the designated time for delivery, I called to inquire about my package and was informed that my account was under investigation. Despite multiple follow-up calls, I was promised a callback within 24 hours to my phone number, but no one ever reached out. I attempted to get answers daily for five days with no luck. Contacted the Amazon Supervisors using a number found on Google, but even they failed to follow up as promised. I am wondering why my money has not been refunded or why Amazon has not contacted me regarding my account or purchase. I am requesting a refund of the charged amount or delivery of my purchase.

I am experiencing challenges due to identity theft. Despite providing my driver's license as proof, my attempts to sign in are being hindered. I previously used my home number for 2-step verification, but the system now only recognizes my cellphone number, which I had to change. Over the years, I have been a loyal customer and a Prime member of Amazon. It is illogical that my provided home number is not being acknowledged. For verification, my email is [redacted] and my home number is [redacted].

We have another account where we made a significant purchase but it's now on hold. Despite contacting the account specialist multiple times, our order hasn't been fulfilled, and communication has been lacking. There was an expectation for the items to arrive by Friday, which hasn't been met. We're frustrated with the lack of progress, especially considering the $7,[redacted] spent on Easter gifts. We've provided all the requested information but are still facing issues with the order matching. The funds have been deducted from our account, yet the products haven't been shipped. Urgent assistance is needed to resolve this matter promptly.

Dear Amazon, Greetings from All India General Mart. I am a seller on Amazon for the past two years. Unfortunately, my Amazon buyer account has been put on hold due to security reasons, which has also affected my ability to access my Seller Account. I would like to request to have my account reinstated so that I can continue doing business on Amazon. I value my relationship with Amazon and strive to provide the best service possible. I kindly ask for your assistance in resolving this matter promptly. Please find my details below: Registered Email: [redacted] Account Holder Name: All India General Mart Contact: +[redacted]49 Contact: +[redacted]13 Contact Person: Divyanshu Moonat I appreciate your attention to this issue. Thank you for your help. Sincerely, All India General Mart Email: [redacted] Contact: +[redacted]13

I would like to address an issue concerning my Prime membership payment method. Although the membership clearly specifies the card to be used, Amazon deducted the payment from a family member's debit card without authorization. This is not in line with the listed options for payment. Communicating this to the customer service representative did not result in a satisfactory resolution. As a result, my Prime membership was canceled, but the unauthorized transaction persists. Legal action may be pursued due to this improper activity and the lack of ethical business conduct by Amazon.

I am quite upset right now. Amazon has been deducting money from my bank account for the past 4 or 5 months without my authorization. Each month that went by, my frustration grew as they were billing me for Amazon Prime, a service I never signed up for. How can a successful company like Amazon justify taking advantage of hard-working individuals like this? I refuse to support a business that lacks honesty and preys on the public in such a sneaky manner. I am shocked and have decided to no longer engage in any further transactions with Amazon.

Amazon provided me with a ticket number in the email: [redacted][redacted]. In terms of resolving the issue, I have reached a point where I believe I have spent enough time dealing with your team. It seems that the corporate individuals at Amazon may lack compassion or empathy for ordinary workers like me. I will defer to Amazon for the solution, as I am done. Tomorrow, I intend to reach out to corporate. Your mention of [redacted] similar theft cases concerns me, as this may lead to negative word of mouth spreading rapidly. I used to praise Amazon to everyone, but unfortunately, that is not the case anymore.