A:Press 1 for English, then press 4. Next, say "No" and then repeat "Representative" until you are transferred.Our free phone can also navigate phone menus to get a live human at Amazon Canada for you.
Q:
Does Amazon Canada offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 8am-12pm EST.The least busy day is Wednesday, and the most busy day is Thursday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:The average hold time is 2 minutes and 12 seconds.The longest hold times are on Monday, and the shortest are on Tuesday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Amazon Canada below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Amazon Canada phone number to document the phone system.
Here is how our research team describes the way the Amazon Canada phone system greets you: Thank you for calling Amazon.ca customer service. For English, press 1. For training purposes, your call may be monitored and recorded. For help with orders, returns, or Prime membership, press 1. For help with the Kindle Reader, Fire tablet devices, Digital content, press 2. If you're a seller on Amazon.ca and need help with your seller account, press 3. For all other issues, press 4.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 1 for English, then press 4. Next, say "No" and then repeat "Representative" until you are transferred.
Below are some clips we've found from Amazon Canada's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling amazon dot c a customer service.
For customer support in English, press one.
Otherwise, remain on the line and a customer service representative will be Thank you for calling Amazon dot c a.
For quality assurance and training purposes, your call may be monitored and recorded.
For help with orders, returns, or Prime membership, press one.
For help with a Kindly Reader, Fire tab Hi.
Welcome to Amazon customer service. I'm here to help you.
First, by finding your account, then by asking you a few questions to get the right help.
Just so you know, this call may be recorded to provide you with the best support.
Now, I'd like to know how I can help you.
You can take your time and talk to me just like you would with a person.
And I'll ask questions if I don't get it. So tell me, why are you calling today?
If you're not satisfied with your item, you can return it or get a replacement.
To quickly return or replace the item or check on a return in progress, you can visit your order history in your Amazon account.
I can send you a link to help with this. Ready for the text?
I can send you a link."
Excerpt from a call with Amazon Canada
Wednesday, January 3, 2024 5:27 PM
They may ask your reason for calling (instead of a menu)
"Thank you for calling amazon dot c a customer service.
Thank you for calling Amazon dot c a.
For quality assurance and training purposes, your call may be monitored and recorded.
For help with orders, returns, or Prime membership, press one.
For help with a Kindle e reader, Fire tablet, devices, or digital hi.
Welcome to Amazon customer service.
I'm here to help you. First, by finding your account, then by asking you a few questions to get the right help.
Just so you know, this call may be recorded to provide you with the best support.
Now, in a few words,"
Excerpt from a call with Amazon Canada
Friday, February 9, 2024 5:43 PM
They may ask you to enter information with the dial pad
"Please enter your booking number."
Excerpt from a call with Amazon Canada
Friday, November 22, 2024 2:08 AM
The first phone menu
"Thank you for calling amazon dot tia customer service.
Focus
Otherwise, remain on the line and a customer service representative will be with you momentarily.
Thank you for calling Amazon dot c a.
For quality assurance and training purposes, your call may be monitored and recorded.
For help with orders, returns, or Prime membership, press one.
For help with a Kindle e reader, Fire tablet, devices, or digital content, press two."
Excerpt from a call with Amazon Canada
Wednesday, February 7, 2024 10:14 PM
What are the hours and when should I call?
Amazon Canada operates the call center for this 877-586-3230 phone number Mon-Fri 8am-12pm ET.The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 2,547 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Amazon Canada call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Amazon Canada phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Amazon Canada staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Amazon Canada is Wednesday.The most busy day to call is Thursday, which averages 20% more phone calls by comparison.Again, this is based on a sample of 2,547 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Tue
Wed
Quietest
Thu
Busiest
Fri
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Monday, which is 223% longer than the minimum.As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.
In summation, the best day to call Amazon Canada is Tuesday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Amazon Canada staffs up on Tuesday to handle the higher call volume, and that makes it the best time to call.
Why Customers Call Amazon Canada
Below is a sample of recent calls to Amazon Canada, and their purpose. Are any of these similar to the reason you are trying to call?
Return pickup issue: "I requested a return pickup for an item that I'm returning, but nobody ever came to get it."
- From a call lasting 10m 53s , Dec 9, 2024 4:40 PM
Returning items and taxes: "I had to return my couple items, but they want me to pay for Amazon."
- From a call lasting 6m 24s , Dec 9, 2024 3:34 PM
Refund request assistance: "Could we please go over my refund request?"
- From a call lasting 12m 32s , Dec 9, 2024 3:18 PM
Return process assistance: "I need help with return."
- From a call lasting 7m 27s , Dec 9, 2024 2:36 PM
Delivery service complaint: "I'm wondering what the heck's going on with your delivery service lately."
- From a call lasting 8m 39s , Dec 9, 2024 1:27 AM
Canceling membership: "I wanna cancel my membership."
- From a call lasting 6m 16s , Dec 8, 2024 4:08 PM
Information about why customers call Amazon Canada is extracted from issues that customers have reported to GetHuman.
Click "Chat with Us" on the lower right hand side.
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Amazon Canada provides this option.
Conclusion and closing notes
This is Amazon Canada's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Amazon Canada agent. This phone number is Amazon Canada's best phone number because 50,455 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-586-3230 include Return an Order, Dispute a Charge, Missing Order, Account Access, Refund a Charge and other customer service issues. Rather than trying to call Amazon Canada first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or chat. In total, Amazon Canada has 1 phone number. It's not always clear what is the best way to talk to Amazon Canada representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Amazon Canada. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Amazon Canada. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.