Amana Customer Service

Phone Number & Contact Info

Amana's Best Phone Number

Toll-free·Calls Customer Service·Most popular Amana number

How do I talk to a live human at Amana?

A:Press 3 then 3 then 2 then 0# each time it asks for a phone number assigned to the account

Does Amana offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 8am-8pm EST. The least busy day is Wednesday, and the most busy day is Tuesday.

How long will I wait on hold?

A:The average hold time is 3 minutes. The longest hold times are on Tuesday, and the shortest are on Monday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Amana phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 3 then 3 then 2 then 0# each time it asks for a phone number assigned to the account
Here is how our research team describes the way the Amana phone system greets you: Let's begin by getting your phone number. Please enter your primary phone number, starting with your area code.
Below are some clips we've found from Amana's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Hello. Welcome to the Amana customer experience. For English, please stay on the line. If you are calling regarding service, press one. To order parts or for part order status, press two."
Excerpt from a call with Amana
Friday, March 15, 2024 7:19 PM

The first phone menu

"Hello. Welcome to the Amana customer experience. For English, please stay on the line. To register a product, press five. To hear these options again, press zero.
If you are calling regarding service or product help, press one.
To order parts or for part order status, press two."
Excerpt from a call with Amana
Friday, January 26, 2024 7:32 PM

What are the hours and when should I call?

Amana operates the call center for this 866-616-2664 phone number Mon-Fri 8am-8pm ET. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 433 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Amana phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Amana staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Amana is Wednesday. The most busy day to call is Tuesday. Again, this is based on a sample of 433 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Tuesday.

The best time to call Amana

In summation, the best day to call Amana is Wednesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Amana staffs the call center well on Wednesday.

Calling this Amana Customer Number

Adam Goldkamp is the editor / author responsible for this content.
Oct 3, 2023

If you're like me, you call an appliance support line because you need immediate assistance with an issue such as repairs or warranties. I expect to get help from a real person and to reach a customer service representative promptly. Automated customer service answering systems, chatbots, and other non-human communication methods make me long for the days when calling a customer service number meant a human would answer.

When calling Amana’s 866-616-2664 number, I got a friendly automated greeting welcoming me to Amana. I could press “1” for Spanish or stay on the line for English. The automated voice told me to begin by saying or entering my primary phone number.

If I had a primary phone number on file, I may have gotten assistance faster. I didn't have one, so the system prompted me to state the type of assistance I needed. I could say “service,” or press “1,” say “parts,” or press “2,” and say “order,” or press “3.” I also had the option of  saying or pressing “4” for extended warranties, and I could register a product by pressing "5." 

I wanted to talk with someone about scheduling service, so I pressed “1.” The automated system offered to get a representative to help me and explained where to find the model or serial number. It also recommended writing the information down or taking a photo.

Next, the system informed me that I could get help through Whirlpool.com, available 24 hours daily. Hearing “Whirlpool” could have been confusing for me if I hadn't known Amana is one of Whirlpool’s brands.

Upon entering the queue, the automated voice let me know that by scheduling a service, I was confirming that I hadn't tested positive for COVID-19 in the past five days. If someone in the home has recently tested positive for COVID-19, that could impact how soon a technician can repair the appliance.

While waiting for someone to answer, I had to listen to the usual background music. The music stopped periodically throughout my wait so the system could inform me about alternatives to speaking with a representative. After waiting several minutes, I gave up on hearing from a real person.  

I learned that if you don't have time to wait, calling Amana's 866-616-2664 phone number with a customer service problem can test your patience. If I had time to remain on the line, I feel certain I could have spoken to a representative. Having the product's model and serial number on hand would have saved time for me once a customer service associate answered the call.

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

Why Customers Call Amana

If you have time to do a bit of reading before you call Amana, we recommend you read over some of our problem-specific articles.

What is the warranty on Amana products?

Amana offers a comprehensive warranty on their products to ensure customer satisfaction. The warranty provided varies depending on the type of product purchased. For most major appliances, Amana offers a limited warranty that covers parts and labor for a specific period. The length of the warranty may vary from product to product. Additionally, Amana offers an extended warranty option for customers who desire additional coverage beyond the standard warranty period. It is recommended to refer to the product-specific documentation or contact Amana's customer service for detailed warranty information on a particular product. With Amana's warranty coverage, customers can have peace of mind knowing that their product is protected against potential defects or malfunctions.

Are Amana appliances energy-efficient?

Yes, Amana appliances are designed with energy-efficiency in mind. Amana understands the importance of sustainable living and aims to provide products that reduce energy consumption and minimize impact on the environment. Our appliances are equipped with innovative features like high-efficiency compressors, advanced insulation, and intelligent controls to maximize energy savings. Amana refrigerators, dishwashers, washers, dryers, and heating/cooling systems are all Energy Star certified, ensuring they meet the strict guidelines set for energy efficiency. By choosing Amana appliances, you can not only enjoy their outstanding performance and durability but also contribute to a greener future by saving energy and reducing your carbon footprint.

What are the dimensions of the Amana model XYZ?

The dimensions of the Amana model XYZ are 24 inches in width, 35 inches in height, and 24 inches in depth. These compact dimensions make it ideal for small spaces, such as studio apartments or compact kitchens, where space is limited. Despite its small size, the Amana XYZ model boasts ample storage capacity with its 10 cubic feet interior. Its compact design also allows for easy installation without sacrificing functionality. With its sleek and space-saving dimensions, the Amana XYZ model is a perfect choice for those seeking a high-quality refrigerator that maximizes storage without taking up too much space.

Top Amana customer service problems

Click the link above to get answers to just about any Amana customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

More Amana Customer Service Contacts

There are of course other ways to contact Amana customer service besides the phone. Below we list the best ones, by medium.

Amana Customer Service Live Chat

amana.com - Customer Service
Use this link to connect with customer service via chat
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Amana provides this option.

Conclusion and closing notes

This is Amana's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Amana agent. This phone number is Amana's best phone number because 2,598 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-616-2664 include Where to buy, Complaint, Technical support, Repairs, Returns and other customer service issues. Rather than trying to call Amana first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or chat. In total, Amana has 1 phone number. It's not always clear what is the best way to talk to Amana representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Amana. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Amana. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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