AlienWare Phone Number

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  • Calls AlienWare's Customer Service department
  • The average hold time is 3m
  • Hours are 24 hours, 7 days
  • The best time to call is 9am
  • Reach a live AlienWare agent: Calling the AlienWare number above should go right to a real human being

Calling AlienWare Customer Care at 800-433-9014

Aug 8, 2023

When I called Alienware for support, an automated voice answered immediately and thanked me for choosing Dell. She asked what she could help me with and waited for me to answer. If you don’t answer, she’ll prompt you to say a few words or choose from a list of options (recent orders, make a purchase, billing issues, or technical support). The menu repeats twice if there’s no reply, adding more specific options each time. After the third repeat, it transfers you to a representative.

I chose “make a purchase.” The automated voice asked if it was for personal or business use, then if I was interested in their Alienware and gaming computers. I was then transferred and put on hold. I listened to the pleasant music and automated promos for about one minute before a representative answered. He introduced himself and asked which computer I wanted to buy. I explained that I was looking at the Alienware laptops but needed help selecting one.

The rep asked basic questions about my computing needs. When I said I wanted their smallest laptop, he quickly read me the specs of their 14-inch model. I asked a few questions that he answered easily — he seemed knowledgeable about their computers. He gave me the full price of the laptop but said it was currently on sale. I asked about financing, and he explained their Dell Preferred account. However, I couldn’t apply for it over the phone. He needed to email me a quote that would include a link for me to complete the necessary forms.

Once I seemed content with the laptop specs, the representative started asking about the programs I use. He sped past the ones I already owned and gave prices for the rest. I would have liked some clarification at that point — for example, why I needed to buy their offered antivirus instead of using the free one I’ve had — but he didn’t give me much chance to ask. He seemed to have switched into salesman mode. He also recommended upgrading the hard drive and gave me prices for their warranties.

Overall, the rep was professional but a bit abrupt. It felt like he was just to get through a checklist. The menu system was easy to use. It’s all spoken but always understood me. I like that it gives you a list of options that get more specific as it advances. The call dropped at one point, and they immediately called back from 800-456-3355 without me giving them my phone number.

If you’re unsuccessful in calling Alienware support, try looking online. Other customers have mixed results from phone calls, especially with technical support. The reps are very helpful if you’re under warranty, but not so much otherwise. Dell’s website seems to offer the same information you can gather from a call; some things require you to go online anyway, such as applying for their financing. While Alienware used to be a standalone brand, all of its support is now Dell-branded.

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

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AlienWare Customer Phone Number 800-433-9014 - Stats

Phone number to dial800-433-9014
Call-back availableNO
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hours24 hours, 7 days
Best time to dial9am
Average wait3 minutes
Current wait6 minutes
Rank (among phone numbers)1
Rank (overall)1
Communication channelsphone, web, twitter
Quality of communication74%
Quality of help91%
Customer votes733
Information last updatedSat Mar 16 2024 10:00:00 GMT+0000 (Coordinated Universal Time)

AlienWare's Best Toll-Free/800 Customer Phone Number

This is AlienWare's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a AlienWare agent. This phone number is AlienWare's Best Phone Number because 168 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-433-9014 include and other customer service issues. Rather than trying to call AlienWare first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or twitter. In total, AlienWare has 1 phone number. It's not always clear what is the best way to talk to AlienWare representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

What is GetHuman's Relationship to AlienWare?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like AlienWare. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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Beyond the Phone Number

There are other ways to get in touch with AlienWare, including their website / help desk and their Twitter handle. Visit our AlienWare Customer Service page for more information.
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