AlienWare Customer Service Issues

I recently purchased a pre-owned laptop from eBay, and it came with a universal charger. Despite this, I am experiencing an issue where the laptop shows "Plugged in, not charging." I am unsure if the problem lies with the battery or the charger itself. After researching online, I found that laptops require specific Volts and Amps, and I am unsure if the universal charger meets these requirements. Additionally, I learned that it is recommended to use the manufacturer's battery charger, but I have been unable to find one on the website. The low battery is significantly impacting my laptop's performance, particularly for the games I play. My laptop is an older generation Alienware model, and I believe a new laptop is unnecessary for the games I run. The performance decline is likely due to the nearly depleted battery. I would appreciate any suggestions to address this issue. Thank you.

Hello, my name is Charlie Brooks from England. I am 28 years old. My personal rig recently blew up, and shortly after, my 11-year relationship ended due to infidelity, leading to a diagnosis of bipolar disorder and dyslexia. I am struggling without my rig to stream and have fallen into a dark place, losing my home, cars, and accumulating debt. I am not asking for a free handout but wondering if there is anything you could contribute to help me and my daughters set up a new gaming room where we can bond once we can have real contact again. Gaming is my escape from self-harm, and it allows me to connect with my children on Xbox. I dream of being a streamer and used to own both an Xbox and Alienware gear, but without a rig, I am stuck. I have a history of working and owning a business, but my mental health struggles have hindered me. I would appreciate any help or advice and would be honored to be sponsored by a company I have trusted for years. Thank you for your time, and I look forward to hearing from you. - Charlie Brooks

I purchased the m17 r3 with Windows 10 Home, and within a month, I encountered issues with unknown drivers. Tech support advised me to restore the system, resulting in the deletion of drivers, Windows, and programs. Despite trying multiple factory resets and Windows installations in the past three days, the problems persist. My warranty expired just after I last used the computer, adding to my frustration. Is there a way to restore the original OS with pre-installed programs and drivers? Perhaps a repair disk or a method to revert to the initial system before the problematic update and restoration process occurred.

I purchased the Alienware x17 r2 three months ago, and it's already overheating. I'm disappointed because it was supposed to come with a core i9, 1 terabyte storage, and an Nvidia [redacted] graphics card, but it actually has an i7, 1 terabyte storage, 64 GB DDR5 [redacted] MHz RAM, and a [redacted]. If I perform a factory reset, do you think I can exchange it for the correct specifications?