A:Calling this Alex and Ani number should go right to a real human being.Our free phone can also navigate phone menus to get a live human at Alex and Ani for you.
Q:
Does Alex and Ani offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 8:30am-5pm EST.The least busy day is Monday, and the most busy day is Friday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:We don't expect that you will have to wait to talk to a person. This is a direct line.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Alex and Ani below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Alex and Ani phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Calling this Alex and Ani number should go right to a real human being
In fact, much of this information on this page is superfluous because this Alex and Ani phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.
What are the hours and when should I call?
Alex and Ani operates the call center for this 800-725-7822 phone number Mon-Fri 8:30am-5pm ET.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 14 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Alex and Ani call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Alex and Ani phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Alex and Ani staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Alex and Ani is Monday.The most busy day to call is Friday.Again, this is based on a sample of 14 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Wednesday.
In summation, the best day to call Alex and Ani is Monday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Alex and Ani staffs the call center well on Monday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.
Why Customers Call Alex and Ani
If you have time to do a bit of reading before you call Alex and Ani, we recommend you read over some of our problem-specific articles.
Alex and Ani offers a hassle-free return policy. If you are unsatisfied with your purchase, you can return it within 30 days of the purchase date. The item must be in its original condition with all tags and packaging intact. However, personalized and final sale items are non-returnable. To initiate a return, you can either bring the item to a participating Alex and Ani store or submit a return request online. If you choose to return by mail, you will be responsible for the shipping charges. Refunds will be issued to the original form of payment. Please note that gift cards and shipping fees are non-refundable. For further details and instructions, visit the Returns & Exchanges page on the Alex and Ani website.
The symbols used in Alex and Ani jewelry hold deep meanings and provide a source of inspiration to wearers. Each symbol represents different aspects, allowing individuals to connect with something that resonates with them on a personal level. From the Tree of Life symbolizing growth and strength to feathers representing freedom and hope, every design carries a special significance. These symbols help people embrace the power of positive energy, encouraging them to focus on their goals and aspirations. Alex and Ani believes that jewelry can serve as a reminder of the positive aspects of life, promoting mindfulness and a conscious approach to living. Incorporating these symbols into their designs allows the brand to create meaningful pieces that celebrate individuality and empower wearers on their spiritual journey.
The Alex and Ani Charity by Design program is a philanthropic initiative created by the jewelry brand, Alex and Ani. Through this program, Alex and Ani partners with various charities and nonprofit organizations to design and create special jewelry pieces. These exclusive designs are inspired by the mission and purpose of each partnering organization, allowing supporters to wear their charitable cause close to their hearts. A portion of the proceeds from the sale of these Charity by Design items is then donated to the specific charity or cause they represent. The program aims to raise awareness, support, and funds for a variety of important causes, empowering individuals to make a positive impact while expressing their personal style.
Click the link above to get answers to just about any Alex and Ani customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Information about why customers call Alex and Ani is extracted from issues that customers have reported to GetHuman.
This is Alex and Ani's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Alex and Ani agent. This phone number is Alex and Ani's best phone number because 84 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-725-7822 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Alex and Ani first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Alex and Ani has 1 phone number. It's not always clear what is the best way to talk to Alex and Ani representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Alex and Ani. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Alex and Ani. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.