Alaska Air is a major commercial airline that is based in the United States. As the fifth largest airline in the US, it isn't surprising that it gets a lot of customer service calls every day.
Why Do People Call Alaska Air Customer Support?
People call Alaska Air customer support for a range of reasons, including:
Best Practices for Calling Alaska Air Customer Service
There are several things that you can do to help ensure that your call to Alaska Air customer service is handled quickly and professionally:
How do Consumers Feel About Calling Alaska Air Customer Service?
Alaska Air has topped JD Power and Associates' traditional airline customer satisfaction list for over a decade. Alaska Air is committed to providing quality customer service, and those who call Alaska Air are generally satisfied with the assistance they receive.
What Kind of Issues can Alaska Air Customer Service Representative Resolve?
Alaska Air customer service representatives can resolve many common issues, including providing assistance with ticketing, helping to make arrangements for unaccompanied minors or pets, providing direction on disability services for passengers, researching billing issues, and helping callers locate lost or delayed baggage.
What Can't Be Resolved With a Call to Alaska Air Customer Service?
Alaska Air customer service representatives have no control over security protocol at airports. Individuals who are concerned about these issues should direct inquiries to the airport rather than Alaska air. In addition, Alaska Air customer service representatives cannot take reports for lost items if the item was lost at the airport and not on an Alaska Air aircraft.
What Should You Do If You Have an Unsuccessful Call with Alaska Air?
If you have an unsuccessful call with Alaska air, there are several things that you can do to get a resolution. Here are some suggestions:
First, review any notes that you took during your original call. If you decided not to take notes during the call, it's still a good idea to write down or type out what you remember from the conversation. These details can be helpful as you evaluate your case.
Next, call Alaska Air back. Customer service agents differ in levels of training and experience. The next person you speak to may be able to better understand your issue and provide a resolution.
If you are unsuccessful on your second call, try getting in touch through other means. The reservations department does have a live chat option as well as text-based support. In addition, you may be able to connect with a social media specialist via Alaska Air's social media accounts. These messaging options offer the advantage of providing a transcript of the communications between you and Alaska Air, which can be helpful if you need to escalate your case.
One final option: If you booked your ticket with a travel agent or third-party booking service, try contacting the agent or the customer service department of the booking service. They may be able to advocate for you.
This is Alaska Air's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Alaska Air agent. This phone number is Alaska Air's Best Phone Number because 8,502 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-252-7522 include Make a booking, Change flight, Cancel flight, Flight delayed, Baggage problem and other customer service issues. Rather than trying to call Alaska Air we recommend you tell us what issue you are having and then possibly contact them via phone or web or twitter. In total, Alaska Air has 3 phone numbers. It's not always clear what is the best way to talk to Alaska Air representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
While 800-252-7522 is Alaska Air's best toll-free number, there are 5 total ways to get in touch with them. The next best way to talk to their customer support team, according to other Alaska Air customers, is by calling their 844-202-9532 phone number for their New Reservations department. Besides calling, the next favorite option for customers looking for help is via 844-202-9532 for New Reservations. If you think this information is inaccurate or know of other ways to contact Alaska Air please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for Alaska Air.
In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Alaska Air. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.