Alaska Air Phone Number

Calling Alaska Air customer service faster by GetHuman

Customer service
New customers
Current Wait: 5 mins (3m avg)
Hours: 24 hours, 7 days; best time to call: 9am
Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!
Get to a live person fastest: Press ## at each prompt or keep pressing 0 OR say "Agent"

Reasons customers like you called recently

We want to Keep our booking IFXNCP. Not Cancel
I need access to my Alaska Airlines account. I was given a discount for a future fligh...
Alaska booked me the wrong flight. For the wrong fly out destination.
This is not an issue, this is a question about what can be taken on the plane in checke...
Nothing happened... Just checking on impact of WA Governor Inslee's, tighting Covid Rul...
I have cancelled flight this year due to covid and was issued a credit for my travel ti...
My flight was changed
I am filling out the animal health advisory form- I already have a reservation for my...
i'm waiiting for the confirmation to fly with my emotional support dog.. i already send...
Check if flight has been updated or changed due to Covid-**. If so, need to look into...
Fell asleep on flight, mask slipped down. Banned from flying. Not offered a *nd mask...
Trying to find out whether covid ** test is is RT-PCR is accepted for travel to Hawaii...
Hello, *I tried purchasing miles today during the VIP event and it's restricting the am...
error code when booking reward travel
One of my flights disappeared. Los Angeles to Omaha. Confirmation ICETLJ. Website says...
See more recent reasons for calling

Help me with my issue

Our Editor's Notes on Alaska Air's Phone-Based Customer Care

Alaska Air is a major commercial airline that is based in the United States. As the fifth largest airline in the US, it isn't surprising that it gets a lot of customer service calls every day.

Why Do People Call Alaska Air Customer Support?

People call Alaska Air customer support for a range of reasons, including:

  • Booking, changing and canceling flights
  • Checking on flight status
  • Requesting help with billing and payment issues
  • Inquiries about Mileage Plan, Alaska Airlines' frequent flyer program
  • Questions about lost and delayed baggage
  • Assistance with transporting pets and unaccompanied children
  • Air Alaska website technical support
  • Reporting lost items

Best Practices for Calling Alaska Air Customer Service

There are several things that you can do to help ensure that your call to Alaska Air customer service is handled quickly and professionally:

  • Before calling, ensure that you are dialing the correct number. Like many airlines, Alaska Air has several different departments, each with its own customer service number. You can find these numbers, along with calling hours, on Alaska Air's website. The reservation line is open 24/7.
  • Have whatever documentation you need in front of you. This may include reservation or cancelation numbers, your Mileage Plan ID number, baggage claim stubs, billing or credit card statements and any previous correspondence between you and Air Alaska regarding your current issue.
  • If you are calling for technical support in using the Air Alaska website, be in front of your computer so that you and the customer service representative can troubleshoot together.
  • Have pen and paper handy so you can take notes during the call.

How do Consumers Feel About Calling Alaska Air Customer Service?

Alaska Air has topped JD Power and Associates' traditional airline customer satisfaction list for over a decade. Alaska Air is committed to providing quality customer service, and those who call Alaska Air are generally satisfied with the assistance they receive.

What Kind of Issues can Alaska Air Customer Service Representative Resolve?

Alaska Air customer service representatives can resolve many common issues, including providing assistance with ticketing, helping to make arrangements for unaccompanied minors or pets, providing direction on disability services for passengers, researching billing issues, and helping callers locate lost or delayed baggage.

What Can't Be Resolved With a Call to Alaska Air Customer Service?

Alaska Air customer service representatives have no control over security protocol at airports. Individuals who are concerned about these issues should direct inquiries to the airport rather than Alaska air. In addition, Alaska Air customer service representatives cannot take reports for lost items if the item was lost at the airport and not on an Alaska Air aircraft.

What Should You Do If You Have an Unsuccessful Call with Alaska Air?

If you have an unsuccessful call with Alaska air, there are several things that you can do to get a resolution. Here are some suggestions:

First, review any notes that you took during your original call. If you decided not to take notes during the call, it's still a good idea to write down or type out what you remember from the conversation. These details can be helpful as you evaluate your case.

Next, call Alaska Air back. Customer service agents differ in levels of training and experience. The next person you speak to may be able to better understand your issue and provide a resolution.

If you are unsuccessful on your second call, try getting in touch through other means. The reservations department does have a live chat option as well as text-based support. In addition, you may be able to connect with a social media specialist via Alaska Air's social media accounts. These messaging options offer the advantage of providing a transcript of the communications between you and Alaska Air, which can be helpful if you need to escalate your case.

One final option: If you booked your ticket with a travel agent or third-party booking service, try contacting the agent or the customer service department of the booking service. They may be able to advocate for you.

Customer Number 800-252-7522 - by the Numbers

Phone number to dial800-252-7522
Call-back availableYES
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hours24 hours, 7 days
Best time to dial9am
Navigate phone maze to a humanPress ## at each prompt or keep pressing 0 OR say "Agent"
Average wait
Current wait5
Rank (among phone numbers)1
Rank (overall)1
Alternate methodsphone, web, twitter
Quality of communication77%
Quality of help74%
Customer votes484
Information last updatedThu Nov 26 2020 08:00:00 GMT+0000 (Coordinated Universal Time)

Alaska Air's Best Toll-Free/800 Customer Phone Number

This is Alaska Air's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Alaska Air agent. This phone number is Alaska Air's Best Phone Number because 8,502 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-252-7522 include Make a booking, Change flight, Cancel flight, Flight delayed, Baggage problem and other customer service issues. Rather than trying to call Alaska Air we recommend you tell us what issue you are having and then possibly contact them via phone or web or twitter. In total, Alaska Air has 3 phone numbers. It's not always clear what is the best way to talk to Alaska Air representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contacting Alaska Air - by phone or otherwise

While 800-252-7522 is Alaska Air's best toll-free number, there are 5 total ways to get in touch with them. The next best way to talk to their customer support team, according to other Alaska Air customers, is by calling their 844-202-9532 phone number for their New Reservations department. Besides calling, the next favorite option for customers looking for help is via 844-202-9532 for New Reservations. If you think this information is inaccurate or know of other ways to contact Alaska Air please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for Alaska Air.

What is GetHuman's Relationship to Alaska Air?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Alaska Air. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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